The document appears to be a presentation about customer identity and relationship management. It discusses managing the lifecycle of relationships with consumers from recognizing them, building trust and engagement, managing the relationship over time, to ending the relationship. It addresses collecting identity data from consumers, providing personalized omnichannel experiences, ensuring regulatory compliance and consumer privacy, and using technologies like behavioral analytics to better serve consumers.

1. © 2016 ForgeRock. All rights reserved.
The Relationship Battle
1
Chris Adriaensen
Senior Customer Engineer
chris.adriaensen@forgerock.com
@chrisadriaensen | @ForgeRock

2. © 2016 ForgeRock. All rights reserved. 2
A Battle About YOU
A Tale

3. © 2016 ForgeRock. All rights reserved. 3
Apple, 40
8,871 kilometers away
I believe in perfection and simple
design. I’ll try to hold your secrets
safe; even from the NSA and FBI.
If you want to eat me… I’m really
not that kind of apple!!!

4. © 2016 ForgeRock. All rights reserved. 4
You’ve super liked Apple.

5. © 2016 ForgeRock. All rights reserved.
Services
Channels
Products
5
BrandConsumer
Omni-Channel
Experience
Brand
Engagement & Trust
Personalized
Experience
Consumer & Brand
Identity

6. © 2016 ForgeRock. All rights reserved. 6
Energy Provider, 100
0.1 kilometers away
I’ll give you some power and you’ll
pay my bills. Better like me or live
in the dark!! Also available via fax.
PS: Photo is fake.

7. © 2016 ForgeRock. All rights reserved. 7
You’ve liked Energy Provider.

8. © 2016 ForgeRock. All rights reserved.
Channels
Products
Services
8
Omni-Channel
Experience
Brand
Engagement & Trust
Personalized
Experience
Consumer & Brand
Identity
BrandConsumer

9. © 2016 ForgeRock. All rights reserved. 9
Smart Toilet has super liked you.

10. © 2016 ForgeRock. All rights reserved. 10
Smart Toilet, 25
9,277 kilometers away
Hygiene is in my DNA; I’m not shy
doing what it takes. Can detect all
sorts of medical and dietary facts.
Just relax and let it go. Fluent in
Japanese, Chinese and English.

11. © 2016 ForgeRock. All rights reserved.
Services
?
?Channels
Products
11
Omni-Channel
Experience
Brand
Engagement & Trust
Personalized
Experience
Consumer & Brand
Identity
BrandConsumer

12. © 2016 ForgeRock. All rights reserved. 12
Customer Identity &
Relationship Management
Consumer Identity | Personalized & Omni-Channel Experience | Brand Trust

13. © 2016 ForgeRock. All rights reserved. 13
Deadpool has super liked you.

14. © 2016 ForgeRock. All rights reserved. 14
Here’s a cookie.
Never mind…
Hi how are you?
I’ll tell you once you’ve
provided me your legal
name, address, date
of birth, gender, blood
type and also political
orientation.

15. © 2016 ForgeRock. All rights reserved. 15
Natural
Minimum
Low Threshold
Progressive
Long-Term Strategy
Gamification
Point Schemes
Quid Pro Quo
Loyalty Schemes
Resourceful
Providers
SAML | OIDC
Continuous
OAuth
Verification
Dynamic KBA
Assurance
NIST | GPG-45 | eIDAS
Intelligent
Attributes
ABAC
Relationships
ReBAC
Graph Network
Big Data
Neural Network
Artificial Intelligence
Recognize
Build
Manage
End
Relationship
Lifecycle

16. © 2016 ForgeRock. All rights reserved. 16
Euhm don’t know…
Please provide code.
Black?
Green?
Hi how are you?
Sent pigeon with code.
Your favorite color?

17. © 2016 ForgeRock. All rights reserved. 17
Flexible
Mobile
OAuth
Physical
Human Interface
Wearables
Limited Interface
Internet Of Things
Limited or No Interface
Risk-Based
Trust
Consumer Trust
Policies
XACML
Context
Location | Devices
Continuous
Protection
Token Hijacking
Seamless
Behavior | Biometrics
Behavior
Behavioral Analytics
Recognize
Build
Manage
End
Relationship
Lifecycle

18. © 2016 ForgeRock. All rights reserved. 18
How do you know that!?
How was your pizza?
Please stop!
Hi how are you?
No… here’s a cookie.
I know a lot more! And I
share it with my friends;
should read my T&C’s!!

19. © 2016 ForgeRock. All rights reserved. 19
Transparent
Trust
Consumer Trust
Regulation
EU GDPR
Spying
NSA PRISM
Internet Of Things
Sensitive Big Data
Control
Trust
Consumer Trust
Regulation
EU GDPR
Sharing
OAuth | UMA
Quality
Data Correction
Recognize
Build
Manage
End
Relationship
Lifecycle

20. © 2016 ForgeRock. All rights reserved. 20
We should unmatch.
Are you sure?
This isn’t working out…
If you’re really sure
you can send me a
signed unmatch form
by pigeon delivery. It
will then take another
2-5 weeks before we
can unmatch.

21. © 2016 ForgeRock. All rights reserved. 21
Open
Experience
Consumer Trust
Re-Engagement
Long-Term Strategy
Regulation
Competition | Retention
Social
Reputation
Consumer Trust
Advocacy
Consumer Trust
Recognize
Build
Manage
End
Relationship
Lifecycle

22. © 2016 ForgeRock. All rights reserved.
?
22
Who do you super like?

23. © 2016 ForgeRock. All rights reserved. 23
Thank You
Chris Adriaensen
Senior Customer Engineer
chris.adriaensen@forgerock.com
@chrisadriaensen | @ForgeRock