21448289 Final Ppt Bpo 4

3,410 views

Published on

Published in: Business
0 Comments
1 Like
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total views
3,410
On SlideShare
0
From Embeds
0
Number of Embeds
3
Actions
Shares
0
Downloads
215
Comments
0
Likes
1
Embeds 0
No embeds

No notes for slide

21448289 Final Ppt Bpo 4

  1. 1. PRESENTATION ON BPO & IT’S COMPNAY BARUN KUMAR JAIDEEP CHADHA AMIT RAI JYOTI GANGWAR RICHA BAJPAYEE ANJU YADAV
  2. 2. Definition :- Business process outsourcing (BPO) can be defined as the transfer of an organization’s entire non-core but critical business process/function to an external vendor who uses an IT-based service delivery.
  3. 3. What is OUTSOURCING ? <ul><li>Delegating a Company’s Business Processes to Third Party </li></ul>
  4. 4. What is BPO? <ul><li>Contracting of the operations and responsibilities of a specific business processes to a third-party service provider. </li></ul>
  5. 5. Reasons for outsourcing <ul><li>Reduce and control operating costs </li></ul><ul><li>Improve companies focus </li></ul><ul><li>Free internal resources for other purpose </li></ul>
  6. 6. BPO Categories: <ul><li>Back Office outsourcing </li></ul><ul><li>Internal Business Functions </li></ul><ul><li>Front Office outsourcing </li></ul><ul><li>Customer Related services </li></ul>
  7. 7. Certain terms : <ul><li>Offshore </li></ul><ul><li>Near shore </li></ul><ul><li>Inshore </li></ul>
  8. 8. What BPO Provides Human Resource Finance Market Research Network Consultancy Technical Support Collections Transaction Processes Accounting Administration Training Customer Care
  9. 9. Sectors: <ul><li>Telecom Industry </li></ul><ul><li>Travel & Hospitality Industry </li></ul><ul><li>Technology Industry </li></ul><ul><li>Banking/Financial services </li></ul><ul><li>Insurance Industry </li></ul><ul><li>E-commerce & Retail Industry </li></ul><ul><li>Industrial Sector </li></ul><ul><li>Distribution Sector & many more </li></ul>
  10. 10. Market Share: <ul><li>BPO and ITes Contributes 7% to GDP </li></ul><ul><li>The global BPO Industry is 120-150 billion dollars </li></ul><ul><li>Indian BPO is US $11.4billion. </li></ul><ul><li>824 call centers in India. </li></ul><ul><li>Indian IT-BPO recorded Growth of 28% in FY 2007-08. </li></ul><ul><li>Expectations of $30 billion by 2012. </li></ul><ul><li>Around 6,00,000 people employed, about the same as IT industry but It’s growing faster. </li></ul><ul><li>Indian BPO players are ranked top global players in every single segment because they invest massively in training, quality assurance, productivity improvement and information security. </li></ul>
  11. 11. There have been 12 typical causes of employee turnover <ul><li>Pace of effort required </li></ul><ul><li>Sense of being overwhelmed </li></ul><ul><li>Frustration of not being allowed to do a good job </li></ul><ul><li>Repetition </li></ul><ul><li>Day claustrophobia- being at the desk for extended time </li></ul><ul><li>Rank and file regimentation </li></ul><ul><li>The feeling of being scrutinised </li></ul><ul><li>The feeling of not being appreciated by others </li></ul><ul><li>Handling complaints and problems all day </li></ul><ul><li>Odd work hours </li></ul><ul><li>Pay </li></ul><ul><li>Better opportunities elsewhere </li></ul>
  12. 12. Distribution of BPO providers in %
  13. 13. India’s Top 5 BPO’s : World’s Top 5 BPO’s <ul><li>Genpact </li></ul><ul><li>WNS(World Network Solutions) </li></ul><ul><li>Wipro </li></ul><ul><li>HCL </li></ul><ul><li>Firstsource(ICICI) </li></ul><ul><li>IBM Global </li></ul><ul><li>Accenture </li></ul><ul><li>Hewlett Packar </li></ul><ul><li>MphasiS </li></ul><ul><li>Ernst & Young/Capgemini </li></ul>
  14. 14. Leading BPO-ITes cities in India : <ul><li>Tier I cities like </li></ul><ul><li>Bangalore , Chennai , Hyderabad , NCR , Pune , Mumbai , Kolkata . </li></ul><ul><li>These are leading IT cities. With rising infrastructure costs BPO’s are shifting operations to. </li></ul><ul><li>Tier II cities like </li></ul><ul><li>Nashik , Aurangabad , Mangalore , Chandigarh , Jaipur , Mysore etc. </li></ul><ul><ul><li>Offers lower Business process overhead(rent, electricity). </li></ul></ul><ul><ul><li>Have a less reliable infrastructure system. </li></ul></ul>
  15. 15. Why India is more preferable <ul><li>English speaking population </li></ul><ul><li>Educated technically skilled employees (large no. of graduates, engineers) </li></ul><ul><li>Telecom facilities. </li></ul><ul><li>Favorite govt. policies </li></ul><ul><li>Lower wages (cost reduction up to 50% ) </li></ul><ul><li>Suitable & large human resources </li></ul><ul><li>Well positioned with IT-enabled services </li></ul><ul><li>Conductive environment </li></ul><ul><li>Favorable time lag (12 hrs with USA 5 hrs with UK) </li></ul><ul><li>Large unemployment rate. </li></ul>
  16. 16. Problems in India : <ul><li>Poor infrastructure </li></ul><ul><li>Cultural differences </li></ul><ul><li>Internal competition for resources </li></ul><ul><li>Rising labor costs </li></ul><ul><li>Political and religious instabilities </li></ul>
  17. 17. Why it attracts people <ul><li>It don’t require any academic specialization </li></ul><ul><li>No specific age bar </li></ul><ul><li>Offer good work environment </li></ul><ul><li>Good wages along with some excellent benefits </li></ul><ul><li>Provide transport facilities </li></ul><ul><li>Attractive lifestyle </li></ul><ul><li>Flexibility of time </li></ul><ul><li>Self independence </li></ul>
  18. 18. Why people dislike or leave this <ul><li>Tedious </li></ul><ul><li>Monotonous </li></ul><ul><li>Sleepless nights /Physical strains </li></ul><ul><li>Some people leave for </li></ul><ul><li>Higher education </li></ul><ul><li>Higher salary </li></ul><ul><li>Better status . </li></ul><ul><li>low brand equity </li></ul><ul><li>Lack of focused training and certifications </li></ul><ul><li>No growth opportunity/lack of promotion </li></ul><ul><li>No personal/ social life </li></ul><ul><li>No technical/professional gain </li></ul><ul><li>Lack of focused training and certifications </li></ul>
  19. 19. Problems:
  20. 20. Key To success: <ul><li>Rapid training module . </li></ul><ul><li>Providing Employee Benefits </li></ul><ul><li>PF Insurance </li></ul><ul><li>Gratuity Accommodation </li></ul><ul><li>Loans Educational Benefits </li></ul><ul><li>Performance based incentives </li></ul><ul><li>Flexi-time Maternity Leave </li></ul><ul><li>Career growth opportunities </li></ul>
  21. 21. Challenges to be faced Ahead… <ul><li>Retention of clients, employees </li></ul><ul><li>Quality and compliance issues </li></ul><ul><li>Emerging Foreign Destinations </li></ul><ul><li>Physical Infrastructure </li></ul>

×