BPO or Business Process Outsourcing refers to the outsourcing of one or more IT-intensive business processes to an external supplier, who then owns, administers, and maintains the selected processes based on established and quantifiable performance goals.

1. Business Process Outsourcing
BPO or Business Process Outsourcing refers to the outsourcing of one or more IT-intensive
business processes to an external supplier, who then owns, administers, and maintains the
selected processes based on established and quantifiable performance goals.
In simple words, BPO is a business technique in which a company hires an outside service
provider to handle a critical business function or job. Here, this third party is associated with all
the business operations in the company.
There are two classifications in BPO outsourcing services:
1. Horizontal service involves where the service may be used across several sectors
2. Vertical-specific solutions include those that demand specific industry vertical process
knowledge
Types Of BPO Outsourcing Companies
Offshore Outsourcing
Nearshore Outsourcing
Onshore Outsourcing
Outsourced Call Center BPO Advantages

2. Financial advantages
Aware of business process innovations
Time-efficient
Greater efficiency
Expertise
Increased adaptability and competitive advantage
Extended coverage with 24/7 facilities
Worldwide expansion
Improved business focus