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- 1. OUTSOURCING INDUSTRY IN INDIA PROJECT GUIDE PROF. NEHA MEHTA PRESENTED BY JULKA MAANIK CHANDER 2014-2015
- 2. What is OUTSOURCING ? • Contracting with another company or person to do a particular thing. • Almost every organization outsource in some way. • The function to be outsourced is considered non-core to business. • The firm that are providing the outsourcing services aare third-party providers. • Outsourcing takes many forms – most common forms are ITO & BPO. • The process encompasses four stages. • Governed by Department of Information Technology under Ministry of Communications and Information technology.
- 3. Five W’s of outsourcing. • Who should outsource? • Why should a company outsource? • What should a company outsource? • When should a company outsource? • Where should a company outsource?
- 4. Present scenario • Outsourcing industry has been responsible for boosting country’s economic growth • Estimated to be worth about $52 Billion • BPO in India is worth $11 Billion • In 2010, a joint study conducted by GLOBAL SERVICES , media platform for global BPO/IT industry and THOLONS – listed 6 indian cities among world top10 outsourcing destination • Banglore, Mumbai, Pune, Delhi-NCR, Chennai & Hyderabad • Employment to millions of people
- 5. Benefits Cost Saving Improve Quality Operational Expertise Knowledge Improved customer satisfaction
- 6. Disadvantages Compromising confidentiality Loss of control Yet to attain exceptinal quality Dependency on third party Less than anticaipated Savings.
- 7. Threats • China has proved to be the major threat. Cities like Beijing, Shanghai, Shenzen & Dalian • China industry is worth $150.2 Billion • Philippines and Malaysia have also taken outsourcing in big way. • Philippines got a pool of quality talent that can compete and even excel against India • Rising bill wage of IT Professionals and global finincial meltdown is another threat
- 8. BPO to KPO : up in the value chain • The main difference between KPO & BPO is that BPO mainly deals with technical support, transaction processing, customer care, telemarketing etc and KPO is off-shoring of knowledge intensive business process that require specialized domain expertise. • For such task KPO requires people with good education background & experts in a particular field • KPO employees are expected to have better qualification and skills as compared to BPO counterparts