Charles Tan is a Singaporean facilities management and real estate professional with over 25 years of experience leading facilities operations and managing property portfolios ranging from 200,000 to 2.6 million square feet. He has worked in various roles including landlord, end user, and managing agent. Some of his achievements include facilitating over 500,000 square feet of office fittings that generated $160,000 in additional rental revenue, and implementing smart working strategies at Thomson Reuters that reduced costs by $2.5 million. He also successfully renewed facilities management contracts worth over $2 million annually within his first year as a managing agent.

1. Tan Poh Wah (Charles)
Phone: 90183386 pwcharles.tan@gmail.com Singaporean
Resourceful Facilities Management IFMA Professional
 Resourceful Facilities Management and Real Estate (Workplace) IFMA professional. Extensive and diverse
background in leading teams ranging from 5-40 staff in the capacity as Landlord (Raffles Quay Asset
Management, Far East Organisation, AIA and HDB),End user (Reuters and AIA) and Managing Agent
(CBRE, Cushman & Wakefield and One Marina Boulevard Property Services. I was the Building/al
Property Manager of Thomson Reuters, Centre Manager of South Beach and Viva Business Park and
Premises Manager for Marina Bay Finance Centre.
Key Achievements
 Managed the day-to-day Facilities (including M&E services) and Workplace operations of mixed
development, commercial & business park/ industrial buildings including Hi-Tech (Data Centre)Services
and co-ordination of upgrading projects to ensure standards are delivered. The size of the property
portfolio ranges from 200,000 to 2.6 million square feet.
 Led in “Smart Working” at Thomson Reuters which created additional 20% workstations, 30% of shared
space and reduced churned cost by 90 %. Achieved occupancy cost savings of about $2.5 million.
 Facilitated office fitting-out works of more than 500,000 sq ft over 24 months and generated additional
rental revenue of more than $160,000 due to early business commencement date by tenants at Marina
Bay Financial Centre.
 Renewed facilities management contracts for eight commercial and industrial buildings within the first 12
months with One Marina Property Services. The contract sum was more than 2.0 million per annum.
 Generated customer centric experience through managing service providers/partners to ensure 100%
FM operation readiness daily in building, mechanical and electrical services.
Core Competencies
● Build and Lead high
performance team. Able to
work independently
● Provide and deliver touch
points customer centric
experiences. (SLA and KPI).
● Drive continuous improvement
of services including daily
review
● Participate and support in
Business continuity and
disaster recovery delivery and
EHS requirements.
● Review and award of tender of
building services including
Security, Cleaning and M&E)
contracts. Administer all
contracts
● Prepare annual and strategic
business plan, P&L and
budgeting.
● Collaborate with third party
Vendors and Partners including
reviewing of operation Procedures
(SOP)
● Vet, co-ordinate and supervise
churn activities and small
renovation and refurbishment
projects including Notice of
Approval and Fire Safety
Certificate requirements.
● Review and delivery of operating
budgets , cyclical and capital
expenditure including power shut
down (annual)
● Manage office space planning and
usage. Prepare monthly report
● Carry out capex and cyclical works
and restacking projects.
● Review energy saving initiatives
● Provide finance with budget/cost
allocation of property related cost.

2. Professional Experience
Centre Manager, CBRE: March 2017 to Nov 2017
(South Beach: Mixed Development : Office , Retail, Hotel and Residential)
 Successfully completed first power shutdown, emergency evacuation and participated in budget review and forecast .
(Reason for leaving : Completed assignment and resigned upon my reporting manager returned from maternity leave)
Centre Manager, Cushman & Wakefield: 2015 to 2017
(Viva Business Park)
 Successfully led in Facilities Management including Security, Cleaning and M&E services and asset management.
 Transform the team from delivering Facilities Management from industrial building to Business Park requirements and
achieved 30% increase of car park revenue.(Reason for leaving : MA’s contract completed).
Building Manager/ Assistant Director, One Marina Property Services Pte Ltd: 2013 to 2015
(One Marina Boulevard, Revenue House, Income Centre, Tampines Junction, Tampines Point, Ubi 55, SLF Building)
 Successfully led and served as a building services provider (Managing Agent) of Facilities Management including M& E
services and asset management.
 Renewal of contract (within 12 months) for total of eight commercial and industrial buildings. Oversee site Managers to
deliver Facilities Management as per Key Performance Indicators.
.(Reason for leaving : MA’s contract completed).
Premises Manager, Raffles Quay Asset Management: 2010 to 2013
(Marina Bay Financial Centre: Tower 1, 2 & 3 and One Raffles Quay)
 Successfully led and facilitated in the tenant office fitting-out works: ensuring authorities’ compliance and timely
completion for their move. Assisted tenants with their sustainable effort in achieving their BCA Green mark or equivalent
certification.
 Facilitated the fitting-out works of more than 500,000 sq ft over 24 months and generated additional rental revenue of
about $180,000 due to early business commencement date by tenants arising from early completion of fitting out works.
Building/Property Manager, Thomson Reuters: 1997 to 2009
( Reuters Building and One Raffles Quay: tenant )
● Successfully led in facilities management and real estate services within budget including regional offices
● Aligned and adapted business models to ensure optimising of capital assets, grounds and equipment. Achieved key
performance indicators and aligning real estate management requirements.
● Developed and executed integrated facilities management model resulting in 10% improvement in customer service
delivery, and 10% reduction in facilities/occupancy costs ( about $2.5 million)
● Contributed to Thomson Reuters branding for client facing premises in Singapore.
● Implemented customer centric experience through the use of open plan layout environment and space optimization.
Thus creating additional of about 20% workstations and 30% shared space in Singapore, Science Park Building.
Churned cost reduced by almost 90%.
● Replaced the energy retailer, resulting in substantial savings of $ 1.0 mil on electricity charges.
Building Manager, American International Assurance: 1994 to 1997
( AIA Alexandra and AIA Tower)
 Build a cohesive team in Alexandra Building resulting in space optimization and completion of fit-out works within
requirements budget and on time.
 Increase car park revenue by more than 50% through new car park leasing contract.
EDUCATION
● Degree of Bachelor of Land Economics ( Honours), University of Technology Sydney
● Higher Diploma in Real Estate and Property Management, University of Technology Sydney
● Diploma in Building Maintenance and Management, Ngee Ann Polytechnic
● Certificate in Fire Safety Manager, Ngee Ann Polytechnic,
● Certificate in bizSAFE Course on Risk Management (Level 2).
● Internal Auditor of ISO 9001:2008, ISO14001:2004 & OHSAS 18001:2007
● IFMA : Leadership and Management & Planning and Project Management
● Corenet: Partnering with HR & IT, Real Estate &Workplace Strategy and CRE
● WSQ: Develop a Risk Management Implementation Pan
● WSQ: Implement Incident Management Process
EXTERNAL ENGAGEMENTS
 2004 – Present: Auditor, International Facility Management Association (Singapore Chapter)