The document outlines stakeholder needs and suggested solutions for a regulatory board that monitors mobile operators. It identifies five stakeholder groups - regulatory board (dev/engineer), regulatory board (analyst), regulatory board (executive), event committee/government official, and mobile operator representative. Each group has different needs such as ensuring continuous deployment, monitoring quality of service indicators, tracking high-level performance metrics, and accessing reports for their specific operator. The suggested solutions include industry-standard development, monitoring, business intelligence, and dashboard tools that can generate automated reports delivered via email.

1. Stakeholder Need Characteristics Suggested Solution
Regulatory Board
(Dev / Engineer)
• Ensure Continuous
Implementation /
Continuous
Deployment /
Technical Support of
the Solution
• Familiar with common
development
environments and
troubleshooting tools
from the tech industry
• Any Industry-standard
and well-known
development
environment
• Any Industry-standard
and well-known Health-
check and Monitoring
solution
Regulatory Board
(Analyst)
• Continuously monitor
all mobile operators
detailed QoS
indicators,
• Create, generate,
update or schedule
reports on-demand
for my management
• Numbers savvy
• Familiar with Graphs,
Dashboards and
business intelligence
tools
• Fluent in most query
languages (E.g.: SQL)
• Any Industry-standard
Business Intelligence
Tool
Regulatory Board
(Executive)
• Track all mobile
operators'
performance
indicators (high-level)
• Quickly trigger
retaliation in case an
operator QoS goes
below limits, or
congratulates great
performance
• Not necessarily tech
savvy
• Is constantly under
Government pressure
when Mobile users
complain
• Has authority over all
mobile operators
• Can’t afford “screwing
up” during the event
• Any low maintenance
Dashboard tool with
report extraction
features
• For Non-tech-savvy
executives, Automated
reports delivered
through e-mail service.

2. Event Committee
/ Government
Official
• Make sure all
fans/visitors have a
flawless mobile
experience
• Is obsessed with
customer seamless
experience during the
event
• May leverage the
event success for a
career/political
agenda
• Usually not tech savvy
• Any low maintenance
Dashboard tool with
summary report
extraction features
• For Non-tech-savvy
officials, Automated
reports delivered
through e-mail service,
selected by the
Regulator.
Mobile Operator
Representative
• Make sure he’s not
red flagged by the
regulatory board
• Validate Regulator
indicators against my
own and request a
reconciliation
eventually
• Is not a primary user
of the platform
• Only needs access the
regulator reports
related to his own
company, for
reconciliation or
dispute purposes.
• Automated periodic
reports delivered
through e-mail service,
selected by the
Regulator