1. Rupesh Kumar Sahu
Email: sahu_rupesh@hotmail.com, sahu.rupesh@gmail.com
Ph:-08435544066 (DURG)
CAREER OBJECTIVE
I believe in interest and an effort of involvement in the work I do. I would like to be a part of rapidly
growing team working in Network Engineering where I can use my experience and get opportunities to
face new challenges that would help me to enhance my existing skills and develop new skills.
SUMMARY
• Self-motivated professional with 7+ year of versatile experience in the areas of IT/Networking,
Technical Services & Field Operations.
• Dynamic and result oriented, CCNA & CCNP(R) Certified Professional with rich cross-functional
experience in managing the IT Services.
• Expertise in maintaining high quality levels in operations and ensuring adherence to all quality
parameters and procedures as per the norms.
• Possess exceptional communication and interpersonal skills and strong analytically capabilities
and good customer management skills & Service Delivery.
• Proactive professional equipped with thorough knowledge of technology with refined business
intelligence requisite for life-sciences industry.
• A top performer with commendable people skills who has met targets set by the organization.
• Logical thinker with the ability to quickly grasp intricate issues.
CORE COMPETENCIES
• Leadership
• Client Management
• Corporate Presentations
• Project Management
• Team/Talent Management
• Training and Development
TECHNICAL SKILLS
• Hardware (A+)
• Networking (N+)
• Windows XP,7,8.1,10
• Windows 2003-2008-2012 Server
• Linux ( REDHAT LINUX )
• CISCO CCNA & CCNP(Routing,Swithching)
• Cisco Router Configuration.
• Well understanding on Subneting, VLSM.
• Routing (Static, Default & Dynamic Routing).
• Routing Protocol (RIP, IGRP, EIGRP, and OSPF.)
• Switching, VLAN Configuration, VTP
• WAN Configuration (PPP, HDLC, ISDN, Frame relay)
• Wireless Network Configuration
• TFTP Server Configuration
• Voice (IP PHONES & ATA) Configuration
• Configuring DHCP Server in Router, ACL, NAT

2. PROFESSIONAL EXPERIENCE –
Reliance Retail Ltd. as CCC Executive (Sr. Associate/Team Leader)
( Reliance resQ CERTIFIED EXPERT)
Duration : 14/Jan/2015 to Present
Reliance Retail Ltd. as Technology Executive
Duration : 20/Sep/2013
Responsibilities :
• Resolution of any L1/L2 issue, Technical support, troubleshooting, problem solving, coordinating
with management, Quality solution delivery, Action planning, Customer Needs and on site field
service support.
• To maintain good humors with colleagues and consumers in spite of adverse situation.
• Have clean habit & personality, ability to communicate clearly.
• Ability to conduct training to staff, manpower and other associates as required on IT functionality
and working/capabilities.
• Installation & Demonstrate of all types of smart Gadgets.
• Up-gradation implementation of all types of Smart Mobiles, Tablets, Laptops, PC, Windows-OS.
• Configuration, maintenance & hardware support related Quires, also have managed the
documentation and troubleshooting the devices.
• Excellent customer service skill and client focus.
• Installation & Configuration of Business Software.
• Excellent Email and organization delivery.
• Customer Satisfaction on work done.
Sai InfoSyatem (India) Ltd. as Customer Support Engineer
Duration : 20/Dec/2011 to 18/Sep/2013 (22 Month)
Responsibilities :
• Handling L1/L2 Technical Support calls and all type ICT Services of Client SBI, SBH, OBC,
BOB, IDBI BANK Hardware Installation, CISCO Router, Switches, PC, Windows Server, XP,
Windows7&8,all types Printer’s related Quires and troubleshooting the devices.
• Network’s solutions. With BSNLSIS for VVOIP Services (VVOBB, Videophony on Broadband).
• Taking care of various project escalation & timely call resolution within the SLA.
• Excellent communication ,documentation & customer relationship skills
• Good hands on experience of Installation and configuration of multiple devices.
• Business Software Configuration, maintenance & hardware support.
• Handling network troubleshooting & configuration of network client workstation.
SENSIBLE COMPUTERS SOFTWARE SOLUTIONS as Desktop Support Engineer
Duration : 18/Feb/2010 to 15/Nov/2011 (21 Month)
Responsibilities :
• Handled all types of the hardware related Quires, also have managed the Network and
troubleshooting the network.
• Excellent communication ,documentation & customer relationship skills
• Good experience of Installation and troubleshooting of multiple Operating Systems.
• Troubleshooting the Internet connectivity issue.
• Installation & Update of Anti-Virus.

3. PROFESSIONAL DEVELOPMENT
• Cisco Certified Network Professional (CCNP) in Feb2014.
Implementing Cisco IP Routing (642-902-CERTIFIED)
• Cisco Certified Network Associate (CCNA) in Feb2011.
Certificate Verification No. - 406014168476ENUM (CERTIFIED)
From Pearson Professional Centers-Mumbai
• HCL Certified Engineer (HCE) Certificate License No.- 800241466
From HCL Career Development Center, Raipur (C.G.) in Feb 2010. (74%)
• Computer Hardware & Computer Networking Training from Indu Technical
Institute, Bhilai (C.G.) in March 2002. (CERTIFICATE)
• Industrial Training Institute (ITI) in Fitter from N.C.V.T. Board Jabalpur (M.P.)
in July 2000. (71.28%-CERTIFICATE)
EDUCATIONAL QUALIFICATIONS
• B.Sc. IT. From C. S. J. M. University Kanpur in 2006. (60.5%)
• Higher Secondary (Subject-Higher Mathematics) from M.P. Board of Secondary
Education, Bhopal in 1999.
• High school from M.P. Board of Secondary Education, Bhopal in 1997.
PERSONAL DETAILS
Father's Name : SHRI VISHWANATH SAHU
My Date of Birth : 24-02-1981
Gender & Marital Status : Male & Single
Language Known : Hindi, English, Chhattisgarhi
Address for Communication : C/O RUPESH KUMAR SAHU, S.R.SAHU,
Ward-16 Kabir Nagar Karhidehi Damdha Road,
Durg, Chhattisgarh,India Pin No.-491001
STRENGTH
• Friendly Nature, Self Confidence, Good Team Membership, Honest
Extra Curricular Activities: “REIKI POWER”
AREA OF INTERESTS.
• Reading IT related magazines and read online Hardware and Networking forums
• Finding and Gathering various online IT Forums for PC & Networking Problems
DECLARATION
I declare that the information furnished in the resume is true and reliable to the best of my knowledge
Date (Rupesh Kumar Sahu)