From Catavolt's "Accelerating Operational Excellence in 2015: Trends and Technology" Report: Operational excellence teams are increasingly looking to work with their information technology teams to mobilize data with the purpose of alleviating data access, consumption and management challenges. The desire to deliver real-time data for better decision-making was listed as the most impactful application for mobility in a manufacturing organization. Over 80 percent of respondents believe that mobile apps for manufacturing could provide productivity gains of at least 6 percent in their operations. The majority of (55 percent) respondents are planning to increase their usage of mobile technology in 2015.

1. Accelerating Operational Excellence
in 2015: Exceeding Customer
Expectations

2. Addressing Operations Challenges
Catavolt launched a survey titled “How Leading Manufacturers are
Accelerating Operational Excellence” in September 2014, to gain
insight on how manufacturing organizations are working to
continuously improve their operations, workflows and business
processes
We collected 111 responses from manufacturing professionals in
various disciplines on trends and technology that are driving
operational excellence

3. What is most critical for driving operational
excellence in manufacturing?
59% of operational excellence leaders think that
meeting customer expectations is critical for
manufacturers
• Manufacturing organizations are always looking to increase their
efficiency and meet customer expectations
• Operational excellence initiatives can now be accelerated by utilizing real-
time data delivered to decision makers in both the supply and demand
chains
• By being in constant contact with their customers and staying clear of
wastefulness, manufacturers can exceed their customer expectations

4. Exceeding customer expectations &
increasing revenue go hand-in-hand
• Manufacturing organizations must meet customer needs and
expectations in order to increase revenue
• Manufacturers must adapt to methods of lowering costs of
production, while still providing a high level of quality that
customers expect

5. What do customers expect from
manufacturing organizations?
Meeting customer expectations in a competitive global
market continues to challenge manufacturers.
Customers are most often looking for:
•
•
•

6. How to meet & exceed customer
expectations
How can your manufacturing organization
best meet customer expectations?
• Accuracy: Provide your customers with accurate information
• Availability:
• Partnership:
succeed
• Advice:

7. How mobility helps manufacturing
organizations
Mobility for manufacturing teams can
transform business processes, making
organizations more responsive to their
customers
• With mobility, manufacturing teams can get right-time
data from anywhere, at any time, helping get the job
done and exceed customer expectations
• Mobile apps give your organization the ability to
monitor production volume and receive disruption
alerts, collaborate with teams in multiple locations, and
monitor labor and repair costs in one place, all while
replacing manual, paper-based processes

8. Benefits of Mobility for Manufacturing
• Manufacturing teams are embracing “micro moments,” by
utilizing real-time data on a mobile device to accelerate
decision-making and efficiency
• With mobility, manufacturing teams can easily collect
accurate data for analysis and action
• Mobility helps drive productivity, increase integrity of data,
and helps save money and increase ROI

9. Improve primary manufacturing functions with
mobility for a better customer experience
Supply
Chain
Operations Fulfillment
Sales &
Marketing
Post Sale
Inventory Control
Real-time Logistics
Scheduling
Receipt Acknowledgements
Product Lead Times
Order Tracking
Scheduling Visibility
Quality Control
Dispatch Scheduling
Logistics
Route Optimization
Warehouse Automation
Work Order Approvals
Service Manuals
Service Performance
Dealer Management
Customer Dashboard
Sales Reporting
Quotes/Estimating
Competitor Intel/Analytics

10. Read our report & learn more about how
mobility drives operational excellence
• The top three challenges that manufacturing
teams encounter when driving operational
excellence
• How manufacturing organizations are using
technology like mobility, to accelerate their
operational excellence journey
Click here to view Catavolt’s “Accelerating Operational
Excellence in 2015: Trends and Technology” Report
www.catavolt.com