Manufacturing organizations are challenged with providing better responsiveness to customers, without disrupting their operations. With paper processes still in place at many organizations, they are challenged with completing request and on-site field projects in an efficient, reliable and productive manner, without human error. Mobility provides manufacturing organizations with the opportunity to improve their current field service processes with automated systems for field technicians, that immediately capture inventory levels and key information quickly. Mobile apps improve documentation accuracy, and increase business responsiveness and work-flow efficiency.

1. Maximizing Responsiveness for
Manufacturing Field Services with
Mobility

2. Driving manufacturing field service
processes
70%
of manufacturing companies do not have mobile work
solutions implemented to document field service account
information.
Manufacturing organizations are
challenged with providing better
responsiveness to customers, without
disrupting their operations. With paper
processes still in place at many
organizations, they are challenged with
completing request and on-site field
projects in an efficient, reliable and
productive manner, without human error.
Mobility provides manufacturing
organizations with the opportunity to
improve their current field service processes
with automated systems for field
technicians, that immediately capture
inventory levels and key information quickly.
Mobile apps improve documentation
accuracy, and increase business
responsiveness and work-flow efficiency.

3. Current trends in manufacturing field
services
• Increased focus on implementing real-time infor-
• Manufacturing organizations are moving towards
•
-

4. The Old Reality vs The New Reality
NEW REALITY
Mobile apps provide field workers
with a one-stop place to
communicate with their home
office, check inventory, place
orders, create contracts, view
maps and complete mobile
payments.
Organizations hired costly
consulting firms to provide
mobile devices, with limited
capabilities, for their field
workers to manage schedules,
job locations and contracts via e-
mail or other file services.
OLD REALITY

5. The Old Reality vs The New Reality
NEW REALITY
Automated processes that work
efficiently with advanced mobile
devices, take away the need for
any manual entry, paper-based
processes and provide
transparency between field
workers, managers, suppliers and
customers.
Organizations were constrained
to mobile devices with limited
capabilities or continued to be
reliant on manual, paper-based
processes.
OLD REALITY

6. The Old Reality vs The New Reality
NEW REALITY
With automated processes on
mobile apps, field service
technicians can provide real-time
information and updates
regarding new tasks and service
requests for unplanned work.
Field service technicians called
their home office or other
suppliers and technicians when a
maintenance job required other
supplies, parts, more time
scheduled or contract approvals.
OLD REALITY

7. Identify customer value by responding
to their needs
Identify Customer Value
With automated, data-intensive
systems, field service teams can make
continuous improvements to meet
customer value and improve
responsiveness.
Where Mobility Adds Value
Mobility optimizes every point on the
customer value chain to deliver the
maximum efficiency, responsiveness
and reliability.
Identify Customer
Value
(Responsiveness)
Pursue Perfection
(Continuous
Improvement)
Map the Value
Stream
(Optimize Processes)
Create Flow
(Track Metrics)
Establish Pull
(Optimize Materials
and Labor)

8. Optimize processes by understanding
customer values
Map the Value Stream
Field service teams can optimize their
current processes to continuously
improve the performance of tasks
including installation, repairs and
maintenance.
Where Mobility Adds Value
Mobility provides the tools field
services teams need to optimize
processes and increase responsiveness
to customers.
Identify Customer
Value
(Responsiveness)
Pursue Perfection
(Continuous
Improvement)
Map the Value
Stream
(Optimize Processes)
Create Flow
(Track Metrics)
Establish Pull
(Optimize Materials
and Labor)

9. Track metrics and eliminate waste
with the right data
Create Flow
Accelerate all field service initiatives
with the ability to collect more metrics
to further optimize processes.
Where Mobility Adds Value
Mobile apps encourage a culture of
increased data collection and integrity,
which allows better fine-tuning of
critical field service processes.
Identify Customer
Value
(Responsiveness)
Pursue Perfection
(Continuous
Improvement)
Map the Value
Stream
(Optimize Processes)
Create Flow
(Track Metrics)
Establish Pull
(Optimize Materials
and Labor)

10. Optimize materials and labor to
measure customer buying habits
Establish Pull
Your field services team has now identified
where you would like to be more
responsive to customers. Your team has
also collected data to optimize processes
and make materials and labor decisions for
desired inputs and outputs.
Where Mobility Adds Value
Mobility provides a way to put metrics to
work, modernizing processes and
optimizing materials and labor costs to get
the job done.
Identify Customer
Value
(Responsiveness)
Pursue Perfection
(Continuous
Improvement)
Map the Value
Stream
(Optimize Processes)
Create Flow
(Track Metrics)
Establish Pull
(Optimize Materials
and Labor)

11. Pursue perfection with continuous
improvement
Pursue Perfection
By making processes more efficient and
productive, it is easier to drive
continuous improvement. Your team
can now understand customer value
and how to maximize processes to meet
their needs.
Where Mobility Adds Value
Mobility gives your field service team
the opportunity to easily measure data
efficiently, to drive continuous
improvement.
Identify Customer
Value
(Responsiveness)
Pursue Perfection
(Continuous
Improvement)
Map the Value
Stream
(Optimize Processes)
Create Flow
(Track Metrics)
Establish Pull
(Optimize Materials
and Labor)

12. Mobility adds value from supply chain
to sale
Supply
Chain
Operations Fulfillment
Sales &
Marketing
Post Sale
Inventory Control
Real-time Logistics
Scheduling
Receipt Acknowledgements
Product Lead Times
Order Tracking
Scheduling Visibility
Quality Control
Dispatch Scheduling
Logistics
Route Optimization
Warehouse Automation
Customer Dashboard
Sales Reporting
Quotes/Estimating
Competitor Intel/Analytics
Work Order Approvals
Service Manuals
Service Performance
Dealer Management

13. Improve primary manufacturing
functions with mobility
Admin, IT and Finance
Human Resources
Procurement
Product Development
Business Insight Dashboard
Business Unit Performance
Product Performance
Time and Attendance
Performance Feedback
Expense Reporting
Incident Reporting
Tracking
Engineering Data Search

14. Examples of pre-built manufacturing
field services apps
Replace manual, paper-based
processes
Manage labor and repair
costs in one place
Monitor maintenance and repair
metrics in real-time

15. How can you start “going mobile”
for operational excellence today?
-

16. How can you start “going mobile”
for operational excellence today?
Start a conversation with your internal IT
department about existing policies and
procedures that might be applicable to
mobile app deployment.
When researching mobile apps, security should be
team's needs.

17. How can you start “going mobile”
for operational excellence today?
Start a conversation with your team, ad-
dressing their pain points and how their job
can be made easier with a mobile app.
-

18. How can you start “going mobile”
for operational excellence today?
Identify the key goals that your manufac-
When planning for the implementation of a mobile
app, consider what information and data they need
to keep revenue up while managing tight schedules
and deadlines. Beyond user acceptance, what are the

19. Ready to get started?
Click here to Visit the Catavolt Manufacturing Resource
Center for videos and additional resources on applying
mobility to your operational excellence challenges