1. Carl Lam
carl.lam61@gmail.com
Contact number: 07783631638
SKILLS SUMMARY
• 7 years experience in Sales Analysis and Reporting field
• 5+ years experience in Optical Forecasting and RMA process
• Advance knowledge of MS Office with superior use of MS Excel and
Database applications (MS Access, SQL+, Hyperion, AS400)
• Expansive experience in the procurement field
• Innate curiosity leading to strong analytical skills and ability to learn new
systems quickly
• Versatile skill set beneficial to a wide range of product lines from FMCG to
Telecom industry
• Demonstrated ability to prioritise tasks with effective time management
• Proven ability for creative problem solving and resourcefulness
EMPLOYMENT EXPERIENCE
Ciena Ltd/Nortel Networks Ltd Belfast/ Newtownabbey, N.
Ireland
Senior Buyer/ Order Management 2010-present
•Timely Purchase Orders placement, reporting and maintenance
•Timely receipt of Promise date from Suppliers
•Orderboard alignement (alignment of data between Ciena and its suppliers)
•Shipment and receipt tracking, consolidation point for expedites, receipts and payables
•Consolidate and report on PO metrics
•Re-work tracking, follow up with vendors, manage aging and backlog, manage return
dates.
•Purge execution – Return to vendor, tracking returns back to Ciena
•PO snag resolution
•Receiving/Invoice snag resolution
•Coordination of direct shipment to customers
Demand Planning / Returns Prime 2004-2010
• Global Optical Forecast of OME6100 with annual cost of sales of US$20M across 4
geographical regions with 2 distribution centres while working closely with
contract manufacturer to ensure the forecast is being driven accurately.
• Developed Global Forecasting process using extracts from SAP, and market
intelligence provided by regional and account specific sales teams. MS Excel
tool utilising historic usage and account modeling through discussions with
Product Lifecycle Management and Sales teams.
• Ultilised APO forecasting tool across multiple regions and fine tuning using
Market Intelligence and account modelling.
• Safety stock level setting by sku and fill analysis
• Ownership of the RMR (Excess Returns) Process, encompassing the authorisation
and disposition of Excess Returns back to the System House
• Analysis and reporting of the System House inventory of returns material, utilising
information SAP, UNIX and Oracle SQL+
• Conversion of Market Intelligence into Monthly Forecasts across all product lines for
the EMEA region
Page 1 of 3

2. • Liaise with various internal and external stakeholders, relating to both forecast
communication and Inventory Disposition back to vendors
• Maintained Product group level: daily, weekly, monthly and quarterly performance reports
regarding sales vs forecast vs budget to Corporate management and other key stakeholders
• Development of Optical EMEA Shipped History Database Tool
• Maintenance of Oracle Database queries and extract reports including product
analysis, compliance report, material master and supplier material, for distribution
centres in EMEA and North America.
• SME, (Subject Matter Expert), in the implementation of APO forecasting tool and
post acquisition, migration of supply chain from SAP to Oracle 11
Coca-Cola Bottlers (Ulster) Limited Lambeg, N. Ireland
Sales Information Executive 1996-2003
• Superior reporting of sales figures on a daily, weekly, monthly and quarterly basis,
based on 4-4-5 financial calendar (channel, key account & company levels)
• Automated reporting procedures, bringing down the department Service Level
Agreement for completion of monthly reports from 13 to 8 business days
• Provided sales projections, forecasting, sales data analysis & interpretation, rolling
estimates to The Coca-Cola Company, Coca-Cola Hellenic Bottling Company and
local stakeholders
• Developed reporting system for Equipment Control department and resolved Sales
Force Automation issues relating to call frequency
• Implemented Salient Margin Minder software, developed Forecasting Tool and
developed and maintained Business Information Systems
• Over 4 years experience with annual business planning/budgeting working with
management & finance
• Provided internal support for various software applications (e.g. Salient Margin
Minder, BASIS)
• Communication & coordination with management of other departments (Sales &
Marketing, Production, Finance)
Page 2 of 3

3. EDUCATION
Bachelor of Physical & Health Education
School of Physical & Health Education, University of Toronto
Computer Science & Commerce
New College, University of Toronto
Chartered Institute of Marketing Certificate
Certificate in Financial Accounting
Open University
Six Sigma - Green Belt training
Dimensions of Professional Selling Certificate
OTHER INFORMATION
Thorough knowledge of & experience with:
MS Office software (particularly Excel, Access, Pivot Tables & ODBC, PowerPoint,
VBA)
Salient Margin Minder
Seagate Crystal Reports
SAP
SAP APO
Oracle 11i ERP
Oracle SQL+
Hyperion
AS400
Minitab statistical analysis
AC Neilson Workstation Plus
Lotus & Lotus Notes
MS Outlook
Languages: English, basic Cantonese
References Available Upon Request
Page 3 of 3