Caitlin Blackwood has over 5 years of experience in customer service roles including as a bookseller, barista, and retail cashier. She is proficient in Microsoft Office applications and has strong communication, organization, and customer service skills developed through answering questions, processing transactions, and ensuring customer satisfaction. Blackwood has an Associate's degree from College of the Mainland and is looking to apply her skills and education in a new opportunity.

1. CAITLIN BLACKWOOD
2711 SouthBromptonDrive,Pearland,TX77584 |
cbblackwood.88@gmail.com | 706-247-3303
WORK HISTORY SEASONAL BOOKSELLER/CASHIER, HALF-PRICEBOOKS
2013-2015
• Answered telephones, greeted, and directed customers to appropriate book
sections/knowledgeable booksellers
• Processed transactions and shipping fees; maintained store database and
filed customer product orders (shipping and receiving)
• Handled minor complaints and ensured customer satisfaction
BARISTA/CASHIER, BORDERSBOOKS
2010-2011
• Educated customers about product selections, combinations, and alternatives
• Replenished, organized, and logged all café equipment and consumables
• Proof-read, verified, and drafted reports of perishable food logs in accordance
with food safety regulations
SEASONAL RETAIL CASHIER, SCHLITTERBAHN GALVESTON
2009
• Courteously advised customers about park’s safety guidelines and provided
additional information upon request
• Filed and recorded all credit card transactions and merchandise stock reports
COMPUTER SKILLS • Competent online research and navigation skills
• Proficient in MS Word, Excel, and PowerPoint
SKILLS • Five years of customer service experience
• Personable representative with prompt service
• Exceptional organization skills and filing accuracy
• Clear and concise communication skills
EDUCATION ASSOCIATES OF ARTS, COLLEGE OF THE MAINLAND
GRADUATED 2011