quamgt

1. Quality
Management

2. Concepts of Effective and Efficient
EFFECTIVE
Is the result or consequence of action in achieving the
desired outcome
the mission that the business organization had set, has
been achieved

3. Concepts of Effective and Efficient
EFFECIENT
Means productive with minimum waste or effort
the process and procedure that the organization went
through was with minimum cost and has been achieved in
the shortest possible time

4. Approaches to Quality Definition
five principal approaches to defining quality according to Professor David
Garin
TRANSCENDENT
PRODUCT-BASED
It is the starting point of quality management
quality is observed as a quantifiable or measurable
characteristic or attribute

5. Approaches to Quality Definition
five principal approaches to defining quality according to Professor David
Garin
USER-BASED
this definition is founded on the idea that quality is an
individual issue and products that best please their
preferences (perceived quality) are those with the highest
quality

6. Approaches to Quality Definition
five principal approaches to defining quality according to Professor David
Garin
MANUFACTURING BASED
the definition is focused mainly with engineering and
manufacturing practices and uses the universal definition
of “conformance requirements”

7. Approaches to Quality Definition
five principal approaches to defining quality according to Professor David
Garin
VALUE-BASED
it is defined using costs and prices as well as the number
of attributes
This approach is based on two criteria which is quality and
value

8. THREE TYPES OF QUALITY
Quality of Design
it is all about characteristics that the product or service
must minimally have to satisfy the requirements of the
customer based on market research
the product or service must be designed in such a way so
as to meet at least minimally the needs of the consumer at
a given cost

9. THREE TYPES OF QUALITY
Quality of Design
is influenced by many factors such as product type, costs,
profit policy, demand of the product, availability of parts
and materials, and product reliability

10. THREE TYPES OF QUALITY
Quality of Conformance
 is basically meeting that standards or user-based
characteristics defined in the design phase after the
product is manufactures or while the service is delivered

11. THREE TYPES OF QUALITY
Quality of Conformance
It refers to the extent in which the firm and its suppliers
are able to manufacture products with expected level of
reliability and uniformity at a specified cost with quality
requirements based on the study made on quality design

12. THREE TYPES OF QUALITY
Quality of Performance
It is how sound the product functions or service performs
when put to use
It measures the degree to which the product or service
pleases the customer from the angle of quality of design
together with the quality of conformance. Meeting
customer expectation is the focus of quality of
performance

13. DEFINING TOTAL QUALITY MANAGEMENT (TQM)
TOTAL QUALITY MANAGEMENT
is an all-inclusive and well thought-out means to
organizational management that searches to advance the
quality of process, products, services and culture though
continuing minor changes in reply to constant feedback

14. DEFINING TOTAL QUALITY MANAGEMENT (TQM)
TOTAL QUALITY MANAGEMENT
begin with a focus on the customer and is boundless, with
a lifetime dedication to continuous improvement

15. DEFINING TOTAL QUALITY MANAGEMENT (TQM)
TOTAL QUALITY MANAGEMENT
TQM is a process of controlled change that comprises the
entire employees in the improvement of the quality of
products and services to boost the productivity of the
organization

16. DEFINING TOTAL QUALITY MANAGEMENT (TQM)
TOTAL QUALITY MANAGEMENT
is accomplished using a team organization with both
management and the employees as members of “Quality
Teams” which focus on continuous process enhancement

17. • This can be measured thru the mission that the business organization had set , that has been achieved (1) (effective)
• is influenced by many factors such as product type, costs, profit policy, demand of the product, availability of parts and
materials, and product reliability (2) (quality of design)
• It refers to the extent in which the firm and its suppliers are able to manufacture products with expected level of reliability and
uniformity at a specified cost with quality requirements based on the study made on quality design (3) ( conformance)
• It measures the degree to which the product or service pleases the customer from the angle of quality of design together with
the quality of conformance. Meeting customer expectation is the focus of quality of performance (4) (performance)
• Is the result or consequence of action in achieving the desired outcome (5) (effective)
• defined in the design phase after the product is manufactures or while the service is delivered (6) (conformance)
• the process and procedure that the organization went through was with minimum cost and has been achieved in the shortest
possible time (7) (efficient)
• It is the starting point of quality management (8) (transcendent)
• this definition is founded on the idea that quality is an individual issue and products that best please their preferences (perceived
quality) are those with the highest quality (9) (user-based)
• it is all about characteristics that the product or service must minimally have to satisfy the requirements of the customer based
on market research (10) (design)