EdgeSurvey is Ambulatory Surgery’s #1 Patient Satisfaction Surveying and Benchmarking Solution. EdgeSurvey has helped hundreds of ASCs significantly improve overall performance since 2003, and we have the largest database of quality metrics based on millions of survey responses. We are the gold standard in ASC quality measurement as evidenced by nearly 100% client retention.

1. Patient Satisfaction Measurement.
Keeping A Pulse On Your Organization.
Powered by CTQ, EdgeSurvey ™ is Ambulatory Surgery’s #1 Patient
Surveying and Benchmarking solution. Since 2003, CTQ’s unparalleled
web-based service has helped 100’s of ASCs significantly increase
patient survey response, reduce cost and improve overall performance.
1% (Disagree)
17% 0% (Strongly Disagree) DID YOU KNOW?
56 of Every 57 ASC Patients Surveyed Either “Strongly
Agree
Agreed” or “Agreed” That They Will Recommend The
ASC Facility To Family And Friends. For “Recommending
The Facility” - CTQ’s ASC Clients Exceed:
Strongly Agree 8 2 % To p B o x S co r e
8 1 % N e t P r om o t e r S co r e
82% 9 8 % F av or able R e s pons e S co r e
% OF TOTAL ASC RESPONSES
The Power of Electronic Surveying Benefits of Electronic Surveying Executive Summary
For the ASC that Demands More • Reduce Surveying Costs by 30-50% Meaningful summaries, benchmarks, change
analysis and loyalty indicators, highlight
Winning healthcare organizations place their • Expect Response Rates of 40-65%
excellence and potential under-performance.
patients’ overall experience as a top priority. • Reduce Patient Response from Weeks
Your ability to continuously identify and
improve service requires constant and
to Days Scores And Comparisons
timely input from your patients. • View Completed Surveys Instantly Scores for all statements are provided along
• Receive Dissatisfaction Alerts Daily with national (and corporate) benchmarking
CTQ‘s EdgeSurvey helps ASCs meet this averages and ranks.
challenge. Healthcare’s first electronic-based • Reallocate Staff Time Back to Patient Care
survey service is quality-focused and
Immediate Actionable Data Trend Analysis
benefit-rich.
Monthly and quarterly history provides the
EdgeSurvey instantly transforms patient
EdgeSurvey yields 2-3 times the traditional opportunity to contrast current performance
feedback into actionable data, promoting
survey response, in days as opposed to against time-significant trends.
heightened awareness of patients’
weeks, and at a lower cost. Your time shifts to perceptions. Daily alerts immediately
working with actionable data instead of identify specific risk mitigation and quality Patient Comments
collecting it. improvement opportunities. All comments are neatly separated into
Performance Analysis Reports, provided appropriate categories and qualified with
monthly and quarterly, are comprehensive Performance Analysis Reporting a de-identified patient ID and date of service.
and intuitive. And CTQ takes the extra steps
The industry’s most comprehensive and Provider Breakout
to provide built-in tools that help identify
easy-to-use performance analysis reports
process-improvement and risk mitigation Scores and comments may be further
are provided monthly and quarterly. Using
opportunities that directly benefit your delineated by provider, giving you powerful
the largest ASC patient census available,
patients. data for credentialing and peer reviews.
peer benchmarks accurately reflect where
you stand in the ASC industry. .
w w w. CT Q So lu tio n s .c o m • ( 877) 208- 7605