CLECO Security Solutions is a Malawian security company established in 2012 that provides security services across various market segments including commercial, industrial, hospitality, entertainment, retail, and institutional. The company aims to be the preferred business partner and employer of choice in the security industry. CLECO is committed to conducting business with integrity, honesty, respect, and building long-term partnerships. It provides services such as guarding, fire protection, investigations, close protection, and conflict resolution. The company strives for service excellence and uses various quality management systems and customer satisfaction initiatives.

1. CLECO SECURITY SOLUTIONS
“the name you can trust”
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CLECO SECURITY
SOLUTIONS
“the name you can trust”
Company Profile
P.O Box 352
Lilongwe
Malawi
Cell: +265 881-001-099
: +265 995-488-297
E-mail: clecosecu@gmail.com
Located at
Area 3 Matra Building
Behind NBS Bank next
TUTLA’s Fast Save

2. CLECO SECURITY SOLUTIONS
“the name you can trust”
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1. Introduction
2. Vision
3. Mission
4. Values
5. Services Provided
6. Experience
7. Service Quality
8. Recruitment and Selection
9. Economic Empowerment Rating
10.CSI (Corporate Social Investment)
11.Employee Benefits
12.Operational Approach
13.Shareholding Structure
14.Directors’ Expertise
15.Our Commitment
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CONTENTS

3. CLECO SECURITY SOLUTIONS
“the name you can trust”
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CLECO Security Solutions was established in 2012 and has
Progressed to a significant role player within the security industry,
and we currently service the following market segments:
Cleco Security Solutions is committed toward
equal opportunity and affirmative action initiatives.
Our dedication and commitment to Black Economic Empowerment is recognized via
the introduction and registration of the CLECO Security Solutions which was
established and registered in 2010, enabling our employees to have a vested interest
in the company.
 Commercial
 Industrial
 Hospitality
 Entertainment
 Retail
 Institutional
Introduction

4. CLECO SECURITY SOLUTIONS
“the name you can trust”
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VISIONVISION
To be the preferred business partner and employer of choice
within the security industry.
MISSION
Our manifesto is to build relationships on:
TRUST  VALUES  COMMITMENT  RESPECT
VALUES
Committed to conducting our business activities with integrity, honest
and respect
Committed to putting our business partners first and building long term
partnerships
Passionate about our business partner needs and support creative and
progressive techniques
Dedicated toward providing a cost effective service thus maximizing
return on investment

5. CLECO SECURITY SOLUTIONS
“the name you can trust”
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Specializing in all disciplines namely,
Gaming, Commercial, Industrial, Retail, National
Key Point, Hospitality, Hotel, Entertainment. We
provide personnel that will contribute to the
enhancement of our business partners’ image.
Trained and qualified personnel utilized for events,
crowd control, venue security, hospitality and
gaming, to observe and eliminate conflict scenarios
prior to security risk situation. Current clients
include among others, EveryChild-Lilongwe,
MPICO, ACB, UNDP, CFTC, HOPE Int.
CLECO Security Services currently provides
services for fire and emergency response
incorporating Fire Department (Station Officers /
Firemen), Ambulance and emergency medical
response services.
Our direct experience including surveillance,
monitoring officers, access/egress control systems
and our relationship with preferred suppliers for
technology specific requirements, allow the
company to offer specialized services.
Due to our extensive experience and
network, we provide a unique service whether it is
discreet or visible. Experience includes celebrities,
radio personalities, concerts, special events, etc.
In-house assistance with
professional, comprehensive and discreet
investigation if required. In addition, CLECO
Security Solutions has formed an Investigating
network and preferred supplier status with
reputable company’s whilst also continuously
interacting with various law enforcement
agencies.
Our innovative strategies, systems
and secure preferred network ensure our
competitive advantage for services ranging
from small, medium and national events.
Electronic Equipment &
Surveillance
SERVICES PROVIDED
Guarding
Fire Protection & Related
Services
Investigations
Value SecurityClose Protection
Conflict Resolution Officers

6. CLECO SECURITY SOLUTIONS
“the name you can trust”
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The senior management, management
and supervisory experience within the
company are extremely vast exceeding a
combined 5 years in total.
As a company, we firmly believe our
employees are an asset and the success of
any service delivery relies largely on the
welfare of personnel and the management
and supervision thereof.
CLECO SECURITY SOLUTIONS has
various communication platforms in place
to ensure open and transparent
communication via the likes of Employee
Representative Forums, grievance
procedure and Employee Trust
representatives, ensuring the attention of
personnel at all times.
CLECO has various communication
platforms in place to ensure open and
transparent communication via the likes of
Employee Representative Forums,
grievance procedure and Employee Trust
representatives, ensuring the attention of
personnel at all times.
Experience
CLECO Security Solutions strives for
excellence and continuous improvement
and in so doing it is policy to formulate
‘Quality Management Systems’
specifically aimed at each business
partners unique requirements rather than
via a generic approach. Various
initiatives, in conjunction with our
business partners’ are currently used and
these range from ‘Core Competencies’
modules including identified effective
areas, standards required, standards
achieved and corrective action to
‘Mystery Guest’ auditing whereby
independent consultants audit and submit
scorecards.
The company also utilizes a customer
satisfaction questionnaire to determine
service standards which complements
existing service level agreements used by
business partners; this is focused on
direct service delivery by personnel on
the ground, management and supervision.

7. CLECO SECURITY SOLUTIONS
“the name you can trust”
Page7CLECO Security Solutions commissioned Economic Empowerment Rating Agency,
EMPOWERDEX in 2008, to audit the company according to the Qualifying Small
Enterprise Scorecard Rating, as follows:
Minimum matric or higher education
Client specific training provided
RECRUITENT AD SELECTIONS
 Pre-employment reference checks
 Criminal record checks
 ITC checks
Disciplinary codes formulated by Labour
Relations Consultants / coincide with latest
LRA.
Preference given to previous industry
experience and reside within service area be
functionally literate Satisfactory
communication skills in English South
African citizen with valid Identity Document.
SIRA Knowledge Test
All staff members are registered with SIRA,
soft skills and specialist training will be
provided by outsourced consultants where
applicable. Management and supervisors will
re-emphasize existing procedures and
introduce new concepts which are conveyed
through continuous on job training.
To ensure that this training is achieving the
desired level of progress, each member is
required to complete a ‘Site Knowledge’ test
monthly. If the required set standard is not
achieved the member has one opportunity to
re-write and thereafter is removed from site
to ensure that corrective action does not
impact on the business unit.
Training & Development
Selection Criteria
Development
Education requirements Screening & Vetting
ECONOMIC EMPOWERMENT RATING

8. CLECO SECURITY SOLUTIONS
“the name you can trust”
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Adherences to legislative requirements are non-negotiable and include the following:
CSI (CORPORATE SOCIAL INVESTMENT)
 Employee family scholarship
 Community projects
 Toy story project
 Winter warmth
 Intention to structure CSI
into serviceable area.
The company has committed a percentage of profit
toward CSI initiatives, with projects ranging from:
In addition, CLECO Security Solutions has
partnered with Savuka Training, which is focused
on ‘life skills’ training via communities and
organization structures gearing individuals for the
working environment. Life skills is a great tool in
empowering people to make responsible choices,
deal with risk situations and, most importantly,
improved quality of life.
 Effective life skills
 Communication &
 interpersonal skills
 Problem solving
 Independent, creative &
 critical thinking skills
 Assertive skills
 Self-awareness & self
esteem
 Conflict management
 Knowledge of HIV/Aids
PARTNERSHIP PROGRAMMES
 Consumer Education.
OTHER PERSONAL EMPOWERING
 Parenting skills
 HIV/Aids prevention programme
EMPLOYEE BENEFITS
Basic Salary Annual Leave
Commendation Incentive Bonus Provident Fund
Maternity Leave

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“the name you can trust”
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On behalf of CLECO Security Solutions, we thank you for affording us the
opportunity to communicate and for the interest shown in our organization. We are
committed toward service excellence and, in an ever trying and difficult economic
environment, our focus is squarely on our internal and external partners, thus being
our employees and business partners. Success relies on service delivery on both
counts and in so doing; we respect our partners and treat others as we would like to
be treated”.
Francis Majiga Banda
DIRECTOR
 Complex Induction Manual
 Site / Client Liaison
Site Induction
Objectives & Standards
 Management by objectives
 Competence
 Dress Code
 Sobriety
 Performance Measurement
 Vigilance
 Supervision
OPERATIONAL APPROACH