M3A Services Monitor, Measure, Manage and Alert

World®
’16
M3A Services Monitor, Measure,
Manage and Alert
Sheila Miller, Principal Product Manager
CA Technologies
MFX107S
MAINFRAME AND WORKLOAD AUTOMATION

2 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD
© 2016 CA. All rights reserved. All trademarks referenced herein belong to their respective companies.
The content provided in this CA World 2016 presentation is intended for informational purposes only and does not form any type of
warranty. The information provided by a CA partner and/or CA customer has not been reviewed for accuracy by CA.
For Informational Purposes Only
Terms of this Presentation

Abstract
Sheila
Miller
CA Technologies
Principal Product
Manager
Organizations are facing a growing skill concern as retirement is reducing their available
technical workforce. This reduction of skilled employees represents a loss in the library of
knowledge used to keep their mission critical CA IDMS™ systems up and running. Attend this
session and learn how the CA IDMS M3A service provides organizations with a simple way to
augment and enhance their resources to support their CA IDMS environments.

Agenda
CHALLENGE, SOLUTION, BENEFITS
SERVICE OFFERING OVERVIEW
SUMMARY
1
2
3

M3A Services - Monitor, Measure, Manage and Alert
Augment and Enhance Existing Resources to Support Your CA IDMS™/CA Datacom® Environments
Challenge Solution Benefits
§ Growing CA Datacom and CA IDMS DBA
skill concern as retirement reduces
available technical workforce
§ Reduction of skilled employees
represents a loss in the library of
knowledge used to keep mission critical
CA Datacom and CA IDMS systems up
and running
§ Skilled remote technician to
augment your current resource
pool to run and maintain your CA
Datacom and CA IDMS
environments.
§ Activities include monitoring
production environments,
establishing performance baselines,
make recommendations as needed
around performance tuning DB
expansion and more.
§ Provides a simple solution to
augment and enhance your CA
Datacom and CA IDMS environments
§ Flexible options to augment your
workforce by providing resources
needed to manage and maintain
mission critical systems
§ Proven Experience
§ Access to strong resource pool
§ Remote access for low cost
alternative

Our Approach
Establish a performance baseline that is used to measure and track
production environments
Monitor
Deliver daily monitoring activities within the production environment of
your CA MF solution
Manage
Day to day administration and operational tasks and system functions of
your CA MF solution
Alert
Assistance with events requiring immediate technical attention that
provides integration of CA Support and Services
Measure

CA M3A Service
Start-up activities § Initial interview, inventory, performance baseline and site report
Daily Activities
§ Review current system activity, recent activity logs, recent table activity,
alert on required corrective activity, and record activity
Monthly Activities § Repeat measurement activities, update site report
Quarterly Activities § Review maintenance availability
Staffing § Primary and backup M3A technician
Internal § CA Support Engineers
External § CA Partners – Trained and Certified by CA
Coordination
§ Single repository for data
§ Development and support synchronized with M3A Service technicians
Fee § Yearly based retainer plus T&E

CA M3A Services - Daily Activities
PART OF THE M3A SERVICE OFFERING
PERFORMED MONDAY
THRU FRIDAY VIA REMOTE
ACCESS
FOCUSED ON THE HEALTH
OF THE MONITORED
ENVIRONMENTS
SPECIFIC INFORMATION
AND DATA POINTS LOGGED
IN THE M3A SERVICE
REPOSITORY
ANY RECOMMENDATIONS,
ALERTS OR BEST
PRACTICES
COMMUNICATED
§ Analyze current production processing
o Look at error logs
§ Review JES Log information
§ Look at Table activity, “fullness”
§ Look for any bottlenecks, waits, locks,
etc.
§ Communicate any required/
suggested changes
§ Note any suggested best practices
§ Assist in any “manage” activities
§ Record information in daily site log
Measure and Monitor
Manage and Alert

M3A Service Procedures
§ Well documented customer implementations
– Site reviews/site maps
– Daily activity logs
– Change logs
§ Make it visible to all
– Customer
– M3A primary technician
– M3A backup technician
– M3A manager
– Support and development
Establish Good Working Procedures

§ Part of the CA M3A Service Offering can be delivered as a separate item
§ Targeted to provide a detailed technical review of customer installation of
environment
§ Focused on the contents and operations of the CA Datacom Multi-User Facility
(MUF) or CA IDMS Central Version (CV)
– Review is done by a senior systems DBA
– Goal is to provide a concise review of the environment as well as recommendations and best
practices that may be used to improve operational efficiency
– While comments and observations will be provided on applications access, this review is not
intended as an applications programming review
M3A Site Review

M3A Remote Upgrade
§ Standardized process to utilize CA M3A resources to remotely upgrade customer
environments to the latest release
– Upgrade is done off-site (at CA) with the minimum of interruption to the customer
– All upgrade issues resolved off-site at CA
– Upgrade is scheduled to mesh with customer dates
– Process repeated for each environment
§ Sysprog
§ Dev
§ Test/QA
§ Prod

Services Offerings
Managed Services/
Education Upgrades Migration
Assessments/
Healthcheck/
Remediation
CA Datacom® ✔ ✔ ✔
CA IDMS™ ✔ ✔ ✔
CA Top Secret® ✔ ✔ ✔
CA ACF2™ ✔ ✔ ✔
CA Endevor® ✔ ✔ ✔
CA Panvalet®
CA Librarian®
✔ ✔
CA Workload
Automation
✔ ✔ ✔

Customer Sampling
M3A Services now
available for:
CA IDMS
CA Datacom
CA ACF2
CA Top Secret
CA Endevor SCM
CA Workload Automation
A multi-national bank –
performed CA Datacom analysis
in response to a business audit
on behalf of their service
provider, who did not have the
required expertise.
A large west coast bank –
providing staff augmentation to
fill the gap in customer’s ability
to manage their security
infrastructure including CA Top
Secret.
A large University – provide staff
augmentation to fill the gap in
ability to manage CA IDMS
database infrastructure and
mentor on-site staff.
A large rental company –
helping to bring customer’s CA
Datacom software up to date

Summary - Benefits of M3A
Sustained resource availability
Continued assistance from CA Support
Very competitive rates, flexible terms Competitively priced upgrades
Direct contact with product
management and development
Planned resource availability for
reduced cost and risk
Start taking advantage of our deeply skilled, highly experienced mainframe technicians with
decades of operational, development and implementation know-how for:

Additional Resources
M3A Services 2 Minute Video
Links and Resources
• CA Mainframe Education
and Training
• Program Contact: Jim Brace
• More information

Recommended Sessions
SESSION # TITLE DATE/TIME
MFX100S Strategy and Vision for CA IDMS 11/16/2016 at 12:45 pm
MFX101S Legacy is not a Dirty Word 11/16/2016 at 1:45 pm
MFX102S CA IDMS 19.0 Web Services for Modernization 11/16/2016 at 3:00 pm
MFX103S CA IDMS 19.0 SQL Enhancements for Modernization 11/16/2016 at 3:30 pm
MFX104S Java Access to CA-IDMS Data at BT (British Telecom) 11/16/2016 at 4:45 pm
MFX105S
Implementation and Use of Generic VTAM Resources
with Parallel SYSPLEX Features (CA and CAXIA)
11/17/2016 at 12:45 pm
MFX106S CA IDMS Buffer Tuning 11/17/2016 at 1:45 pm
MFX107S M3A Services Monitor, Measure, Manage and Alert 11/17/2016 at 3:00 pm
MFX108S Birds of a Feather/Stump the Techie! 11/17/2016 at 3:45 pm

Must See Demos
Demo Name
Product X
Theater # location
Demo Name
Services Y
Theater # location
Demo Name
Solution Y
Theater # location
Demo Name
Product X
Theater # location

Questions?

Thank you.
Stay connected at communities.ca.com

Mainframe and Workload Automation
For more information on Mainframe and Workload Automation,
please visit: http://cainc.to/9GQ2JI

M3A Services Monitor, Measure, Manage and Alert

Recommended

Recommended

More Related Content

What's hot

What's hot (20)

Similar to M3A Services Monitor, Measure, Manage and Alert

Similar to M3A Services Monitor, Measure, Manage and Alert (20)

More from CA Technologies

More from CA Technologies (20)

Recently uploaded

Recently uploaded (20)

M3A Services Monitor, Measure, Manage and Alert