In this session, you will learn how Interval Leisure Group has demonstrated the value of IT to business using CA Application Performance Management (CA APM). Its journey begins with the credibility of having a plan and a process for quality releases and problem identification. There was a need to have both, the pre-production and production environments, reading from the same playbook. Interval Leisure Group had to ensure that the QA team had a level of trust that the performance data identified in the pre-production as well as in production was accurate for continuous delivery. Working with the QA team, Interval Leisure Group obtained executive buy-in to measure performance in both the QA and production environments with CA APM. This approach has provided Interval Leisure Group with quality code releases, on-time delivery and trust that facilitates continuous and consistent delivery in its production environments. Future steps include closer alignment with the business using CA APM dashboards that align to business processes. For more information, please visit http://cainc.to/Nv2VOe

1. Case Study: How Interval Leisure Group (ILG) is
Using APM and DevOps to align IT to the Business
Robert D Gaynor
DevOps: Agile Ops
Interval Leisure Group
Interval International
Session Number DO5X190S
@rgaynor72
#CAWorld

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Abstract
Case Study: How Interval Leisure Group (ILG) is Using APM and DevOps to align IT to the
Business
In this session, you will learn how ILG IT has demonstrated the value of IT to the business
using CA's Application Performance Management (APM). Our journey begins with the
credibility of having a plan and a process for quality releases and problem
identification. There was a need to have both, pre-production and production
environments, reading from the same playbook. We had to ensure that the QA team had
a level of trust that the performance data identified in the pre-production as well as in
production was accurate for continuous delivery. Working with the QA team, we
obtained executive buy in to measure performance in both the QA and Production
environments with CA's APM tool. This approach has provided ILG with quality code
releases, on-time delivery, and trust that facilitates continuous and consistent delivery in
our production environments. Future steps include closer alignment with the business
using APM dashboards that align to business processes.
Robert D
Gaynor
Interval Leisure Group
Vice President,
Technology Services

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Agenda
OVERVIEW OF INTERVAL INTERNATIONAL AND INTERVAL LEISURE GROUP (ILG)
THE KEY APPLICATIONS AT ILG
NEXT STEPS FOR CA APM AT ILG
CHALLENGES FACED BEFORE
HOW ILG ADOPTED AND USES CA APM
HOW CA APM HELPS ILG DELIVER A DIFFERENTIATED USER EXPERIENCE
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Overview of Interval Leisure Group (ILG)
Offices in 16 countries and
approximately 6,000
employees
Serves more than 2 million
member families worldwide
ILG is a leading global provider of
non-traditional lodging, encompassing
a portfolio of leisure businesses from
exchange and vacation rental to
vacation ownership

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Key Applications Provide Differentiation for ILG
Delivering optimal user experience and avoiding downtime is critical
iServices
 Provides the call center agent the
tools they need to service consumer
members & resort developer clients
for membership, exchange, & rental
transactions
 Based on a SOA architecture

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IntervalWorld
 Customer self-service web
ecommerce portal
Key Applications Provide Differentiation for ILG
Delivering optimal user experience and avoiding downtime is critical

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Difficult to
determine root
cause
In the war room, had to involve
many experts and difficult to
determine area of
responsibility and source of
problem
Lack of
visibility
Used synthetic monitoring –
could see the surface level, but
no deep insight .
Problems not
caught first time
It often took several times (as
much as 4,5,6 times for a
problem to occur before it was
solved)
Challenges Faced Before Using CA APM

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Adopting CA APM
Deploy
Instrument and tune
 Identify transaction flow
 Setting thresholds
Leverage APM across roles from dev to ops
 Using APM across various roles
 Not just infrastructure
Integrate with other tools, leverage ITIL best practices
 E.g. Service Desk and Spectrum

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Best Practice:
Use APM in Both Pre-production and Production
Dev QA/Test ProductionPre-prod
APM

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EM2
(aviwiip02)
EM3
(aviwiip03)
EM5
(aviwiip05)
EM4
(aviwiip04)
EM1
(viwiip01) (MOM)
Smart Store
Internet Traffic
ENTERPRISE MANAGER SERVERS
Business Process/
Transaction info
CA APM
Introscope
Webview
Introscope
Workstation
Port 8080 Port 5001
EndUser
Oracle Agent
WebServer
Agent
Port 8080
Port 5001
Port 1521
Oracle DB Servers
Jboss AS
Apache Web
Servers
JBoss
Agent

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CA APM Helps Interval Deliver a Differentiated
User Experience
Better collaboration
between
development,
operations & QA
Catch problems
before they hit
production
When problems
occur, find root
cause quickly
OVERALL INCREASED PRODUCTION STABILITY

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End Result: Happy Customers

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Next Steps with CA APM at ILG
Redesign some dashboards to show app performance
from a business perspective
Looking to feed APM with infrastructure metrics
from Unified Infrastructure Management
Move to APM 10 …
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DIFFERENTIAL ANALYSIS
Interval is Looking Forward to Adopting CA APM 10
TIMELINE VIEWS
 Quickly ID what changed
and where without any logs
 Isolate performance culprits
 Connect Dev and Ops
PERSPECTIVES
 Visual data mining by geo,
app, BU or team role
 See only what matters
 True cross-team
collaboration
 Analytics prioritize alerts on
multiple weighted criteria
 Reduce false positives
 Focus on real issues, not
noise

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Q & A

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For More Information
To learn more, please visit:
http://cainc.to/Nv2VOe
CA World ’15