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The 7 Deadly Sins of SharePoint: Planning Successful Implementations and Avoiding Project Failure

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More than 60% of SharePoint projects are stalled, struggling, or failing, according to research conducted by the Association for Information and Image Management. If the goal is enterprise collaboration, it matters most how people connect and remain engaged, not simply how products and platforms function.

This session takes off the gloves and delivers an open discussion of why SharePoint and collaboration projects fail - and how to successfully recover. Better yet, you will learn how to set yourself up for success from the start! Join this session if your organization is contemplating a new project leveraging SharePoint, migrating to a new version of SharePoint, or needs to recover from a problematic implementation.

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The 7 Deadly Sins of SharePoint: Planning Successful Implementations and Avoiding Project Failure

  1. 1. The 7 Deadly Sins of SharePoint Planning Successful Implementations and Avoiding Project Failure LISTEN KNOW UNDERSTAND CONNECT
  2. 2. 22 Non Disclosure Agreement For the purposes of this document, and except as otherwise expressly provided in this document, "Confidential Information" means any information that C5 Insight, Inc. (“C5 Insight”) desires to protect against unrestricted disclosure by the receiving party (“Recipient”). The Recipient agrees that it will hold in confidence the Confidential Information disclosed within this document and any documents, presentations, software, methods or other information shared by C5 Insight in print, electronic, verbal or any other format. The Recipient shall exercise reasonable care to protect the Confidential Information from unauthorized disclosure, which care shall in no event be less than the Recipient takes to protect its own Confidential Information of a like nature. The Recipient may disclose Confidential Information only to its employees or agents who need to know such information for purposes of this agreement, and shall inform such employees and agents, by way of policy and agreement, that they are bound by obligations of confidentiality. The entire content of this statement of work is classified as Confidential Information and by reading any further content within this document, the recipient is bound by the terms of this non-disclosure agreement.
  3. 3. Don’t Be Anti-Social @C5Curtis @C5Insight #C5DeadlySins
  4. 4. 4 Curtis@C5Insight.com Curtis Hughes Managing Partner C5 Insight About Me /in/curtishughes @C5Curtis
  5. 5. Agenda 7 Deadly SinsTelling The Truth A Better Way
  6. 6. AIIM
  7. 7. WE KNOW THE REASONS WHY
  8. 8. Three Universal Truths We’ve Learned About SharePoint Projects TELLING THE TRUTH
  9. 9. 1212 IT’S NOT ABOUT SHAREPOINT
  10. 10. Gartner Research Employees get as much as 75% of their relevant information directly from other people 75%
  11. 11. 15 33% Middle managers that say they miss important information because they cannot find it. Accenture Organizations that have suffered at least one project failure in the prior 12 months. KPMG 59% 70% 25% 97% 240% SharePoint projects that have serious user adoption problems. AMR Research Social collaboration boost to worker productivity. Harvard Business Review Number of organizations that have been able to service more clients, more efficiently. ICE3 Boost to performance when an organization engages customers and employees. Gallup Rewards Risks 15 THERE ARE RISKS AND REWARDS
  12. 12. 1616 Decisions Decision Decision Decision Decision Decision Decision Decision Decision Decision Decision Decision Decision Decision Decision Decision Decision Decision Decision Decision Decision Decision Decision Decision Decision Decision Decision Decision Decision Decision Decision Decision Decision Decision Decision Decision Decision Decision Decision Decision Decision Decision Decision Decision Decisions Decision Decision Decision Decision Decision Decision Decision Decision Decision Decision Decision Decision Decision Decision Decision Decision Decision Decision Decision Decision Decision Decision Decision Decision Decision Decision Decision Decision Decision Decision Decision Decision Decision Decision Decision Decision Decision Decision Decision Decision Decision Decision Decision Task 1 Task 2 Task 3 IT NEEDS MORE ATTENTION
  13. 13. 1717 IT NEEDS MORE ATTENTION
  14. 14. Seven Deadly Sins That Cause Companies To Miss The Mark THE 7 DEADLY SINS
  15. 15. 1919 How The “Deadly Sins” Came To Be 41% 59% CPR Projects Standard Projects Not long ago, we noticed a trend. It seemed more of our new clients were looking to revive a failing project than begin a new one. We became obsessed with this and realized it’s true – we are in fact experts in failure. Today, 59% of our new business revolves around resuscitation and rescue. We’re proud of this. Our experience helps us understand the obstacles that every organization will face. We use this experience to ensure your success.
  16. 16. UNCLEAR ROADMAP OR UNMEASURABLE GOALS
  17. 17. 33% Companies who say lack of strategic plans are the biggest on- going business issue AIIM Be Strategic 50% Measure Progress Project Managers who say that their projects fail to consistently achieve what they set out to accomplish. KPMG 75% Be Specific Project team members who think the project will fail due to “Fuzzy business objectives and out-of-sync stakeholders.” Geneca
  18. 18. UNREALISTIC EXPECTATIONS
  19. 19. Performance Time
  20. 20. TOOL-FIRST MENTALITY
  21. 21. 28 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% This is our third (or more) time This is our second time This is the first time How Many Times Have You Tried to Implement A Collaboration Tool? Satisfied Unsatisfied
  22. 22. Gartner – Carol Rozwell http://blogs.gartner.com/carol_rozwell/2013/08/20/outputs-are-important-but-behaviors-are-better/ of social and collaboration business efforts will not A Focus On Technology 80% achieve the intended benefits due to inadequate leadership and an OVEREMPHASIS ON TECHNOLOGY
  23. 23. FORGET ABOUT PEOPLE
  24. 24. 31 Engagement Forming bonds awakens a desire to serve each other 1 Information flows easily and ideas begin to multiply Relationships Relationships become natural and organic Connections Bring people together in friction- free ways. 2 34 Innovation
  25. 25. TOO MANY RULES
  26. 26. Cadence Group, 2011 Rigid at the Core Flexible at the Edges Corporate metadata, retention policies, auditing, Intranet homepage content, published articles, etc. My Sites, OneDrive, collaboration, team, and project sites, check-in/out, keywords, personal views, etc.
  27. 27. SET IT AND FORGET IT MENTALITY
  28. 28. Logica Management Consulting 35% Project Abandonment Percentage of organizations that have abandoned a major project in the last 3 years.
  29. 29. 30% Increase In Project Success There is a 30% increase in project success when a collaboration project includes a multi-departmental steering committee. AIIM
  30. 30. IMPROPER TRAINING AND COMMUNICATION
  31. 31. Clearbox – Workplace Manifesto 44% Employees that say insufficient training is a barrier to adopting new workplace technologies
  32. 32. • Spread the news and build excitement • Create ambassadors and champions • Make it easy to provide feedback Proclaim • Don’t assume everyone is an early-adopter • Deliver just-in-time, bite-sized help when it comes to training • Start early and repeat regularly Prepare
  33. 33. Planning Successful Implementations and Avoiding Project Failure A BETTER WAY
  34. 34. 50 1 2 3 4 5 6 7 Unclear Roadmap or Unmeasurable Goals Unrealistic Expectations Tool-First Mentality Forget About People Too Many Rules Set It and Forget It Mentality Improper Training and Communication ControlPlanning The 7 Deadly Sins of SharePoint 50
  35. 35. 51 Planning 40% Technol ogy Implem entation 20% Control 40% Planning 25% Technol ogy Impleme ntation 50% Control 25% Reality: 40/20/40 Principle The 40/20/40 Principle 51
  36. 36. LUCK
  37. 37. Gather and capture the right information Analyze and interpret the relevant information Develop a plan to act on the information Measure the results for continuous improvement Listen Understand Connect Know The LUCK Principle™
  38. 38. 54 𝑓 𝑥 = 𝑎0 + 𝑛=1 ∞ 𝑎 𝑛 cos 𝑛𝜋𝑥 𝐿 + 𝑏 𝑛 sin 𝑛𝜋𝑥 𝐿 The SharePoint Success Formula 54
  39. 39. 5555 No Matter Where You Are, Start With Listening Pause • Who says we are struggling? • What are the struggles that we are facing? • When did we first notice we were struggling? • Where are we now? • Why have projects failed in the past? • How do our people think we’re doing? Struggling Plan • Who will this impact? • What would help our people do their jobs better? • When would we be ready for this level of collaboration? • Where are we going? • Why are we solving this problem? • How can I bring people together in my organization? Starting Prepare • Who is leading this effort? • What problem(s) are we trying to solve? • When will we have the resources to start? • Where do we see risks? • Why are we doing this project/initiative? • How well do we collaborate today? Seeking
  40. 40. 56 How Many Sound Like Your Organization?  We work regularly with other departments  We trust colleagues completely  Failure is embraced and discussed  IT is an enabler and supports the business 4 3 2 1 0 Very High Average Very Low How Many Sound Like Your Organization?  Our best work is produced by individuals  There is competition for rewards, recognition, promotions, etc.  For someone to succeed someone else might not succeed  Fingers are sometimes pointed when mistakes are made SharePoint Success Likelihood 4 3 2 1 0
  41. 41. We can't solve problems by using the same kind of thinking we used when we created them. — Albert Einstein “
  42. 42. 60 luck@c5insight.com 704.895.2500 www.c5insight.com C5 Insight 9319 Robert D. Snyder Rd. PORTAL Building, Suite 348 Charlotte, NC 28223 REACH OUT /C5-Insight @C5Insight /C5Insight

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