1. Brianna D. Corbett
4528 3rd Street SE, 20032, District of Columbia, US
Mobile Phone: (202) 361-6929
E-mail: BriannaCorbett10@yahoo.com
Tier I Technical and End User Support
Exceptionally skilled IT professional with considerable knowledge and experience installing, repairing,
maintenance and troubleshooting hardware and software peripherals. Monitors systems for equipment
failure or errors in performance. Diagnose, troubleshoot, and resolve hardware, software, or other network
and system problems, and replace defective components when necessary. Able to expeditiously learn and
comprehend new systems and methods. Committed to growth and professional development. A born
leader; inspires others to work at their highest level. Demonstrates impeccable diplomacy and extremely
customer service driven. Enthusiastic, personable, and professional in appearance.
Work Experience
University of Maryland University College
IT Service Desk (Paid Intern) | March 2016-Present
 Diagnose and resolve unique problems associated with application software and operating
systems; determine the source of problems and classify their level, priority, and nature
 Install and support desktops, laptops, Cisco phones hardware and software
Create alternative methods of completing tasks
 Expertise hands in troubleshooting of computer software related problems such as; Office365 and
Windows updates
 Create and format incidents for escalation to appropriate support groups
 Create and publish knowledge articles for referencing
 Provide support for more than 3,000 users in a fast-paced environment.
 Assist users with account, network connectivity, security, VPN and wireless issues
 Compile weekly metrics reports and trend analysis for Desktop Support Technicians
 Perform Tier I and II actions
R. Emmanuel Bell Consulting & Training Center
Tier1 Support| December 2015 – March 2016
 Install software, modify and repair hardware and resolve technical issues
 Provide base level IT support to 300end users
 Display courtesy and strong interpersonal skills with all customer interactions
 Develop quick reference guides to assist end-users with challenging software application features
 Manage Windows 8 and Windows 7 workstations
 Ensure that Remedy and Spice Works tickets are resolved or escalated
 Active Directory – Account creation, Password resets, and Group policies
 Develop client SharePoint Foundation 2010 sites and provide support as needed
 Apply solution by restoring broken or intermittent connections, adjusting software configuration
install patches, and reboot system
 PC refresh and migration XP to Windows 7 and 8
 Process incidents/requests in a high pressure, time sensitive environment via phone, email, instant
messaging and desk side
 Provide initial trouble shooting of problems including root cause analysis for desktop, laptop and
printers (local/network)
 Perform administrative tasks including account creation, password resets and granting access to
drives, folders and files in accordance to security guidelines
 Create and manage Network accounts to include granting access to secured file shares
 Manage bench IT inventory
 Provide level 2 end-user technical supports for Windows 7, Microsoft Office, and networking
connectivity.

2. Brianna Corbett Page 2 of 2
TJ Maxx
Sales Associate | June- August 2013
 Greet and welcome customers with a smile.
 Respond to customers' questions regarding store products.
 Assist customers in picking difficult to reach products.
Provide customers with information on product price
 Assist customers in locating items by directing them to the correct aisles
 Escort customers to cash registers when assistance was needed
 Tender change against cash payments and provide receipts for credit card payments
 Pack purchased items
 Provide information regarding return and exchange policies
 Ensured that shelves were appropriately stocked
 Maintained cleanliness of floors and counters
Auntie Anne’sPretzel Perfect
ShiftLeader | November2013- December2015
 Greeted customers and ascertained what each customer wanted or needed
 Maintained sanitation, health, and safety standards in work areas
 Cooked and packaged batches of food, verifying that prepared food met requirements for quality
and quantity
 Performed various financial activities, such as cash handling and deposit preparation; Compiled
and balanced cash receipts at the end of the day or shift
Education
The H.O.P.E Project IT Training Academy | Washington, DC
December 2015-present
University of the District of Columbia | Washington, DC
Pursuing Bachelors in Information Technology 2018
Crossland High School | Temple Hills, MD
Major: Information Technology/Computer Networking
High School Diploma August 2010 - June 2011
Certifications
CompTIA A+ (February 2016)
Additional Skills
Equipment maintenance, operating system deployment, command prompt, troubleshooting
hardware/software, laptops, desktops, printers, security, virus removal, Microsoft Office, Remote Desktop
Support, Windows XP/Vista/7, Salesforce, IT works, Join.Me, Team Viewer, SCCM, customer support,
technical Support.
References
Raymond Bell Administrator The H.O.P.E Project 202 302 8096
Tiara Walker, Manager Auntie Anne's 202 848 7544
Ronda Johnson Knowledge Manager University of Maryland University College 301-518-6998