2. SUMMARY
I am a bright, energetic, and ambitious professional with valuable technical and global business experience. I enjoy using data-driven analytics to display and communicate opportunities for process
improvement. My greatest strengths are simply learning quickly and bringing a great attitude to work every single day. I look forward to your analysis of me and what I can contribute to your organization.
DEGREES & CERTIFICATIONS (3 Certs, 2 Degrees - Master’s and Bachelor’s)
Salesforce Certifications: Administrator 201, Platform App Builder, Advanced Administrator 301 (2016)
Certified in SAFe (Scaled Agile Framework – Project Management) (February 2016)
M.S. in Business Administration concentrating in Management Information Systems (May 2015 – University of Memphis)
B.A. in Industrial and Systems Engineering (May 2010 – Auburn University)
PROFESSIONAL EXPERIENCE (2010 - Present)
SR. SOLUTIONS ANALYST - FEDEX SERVICES – Memphis, Tn. (Jan 2016 – Present)
While working on the Sales Solutions Mobile Team I am focusing on developing mobile technology solutions both on and off the Salesforce platform via Salesforce1 or by launching stand-alone apps as
efficiency improving tools for Sales. I also work daily within our CRM Salesforce Instance on continuous improvement of fields, layouts, processes, reports, etc. in support of Inside and Field Sales teams. I
collaborate with Global stakeholders, I.T., Legal, Marketing, and Sales to provide transparency, gain buy-in, and promote good partnerships. I analyze and compare technologies to stay on top of market
trends and manage the vendor selection process. As the Culture Action Team Lead I demonstrate and promote healthy organization-wide culture for Living People Service Profit by visiting various meetings
to lead team activities and prepare a quarter long plan of events.
CS ENGINEER - FEDEX TECHCONNECT – Memphis, Tn. (May 2014 – Jan 2016)
Responsible for creating SQL queries to pull data and analyze trends of packaging, revenue, and customers (usage/adoption/retirement). Manage defects of multiple high profile customer facing products
and internal processes. Global facilitator between business and I.T. liaisons across five regions in order to identify, report, and resolve product issues in Test and Production environments as well as
recognize areas at risk, to prevent potential issues. Simultaneously fulfil duties of both Project Lead and Engineer on various Dispute, Invoicing and Payment related projects aimed at providing external
customers with payment options, eliminating paper invoicing, and standardizing FedEx Internal systems.
CEO & FOUNDER - MyCollegeStream – Non-Profit Education Technology Start-up, Memphis, Tn. (May 2014 – Present)
Founded a non-profit business that uses social media content to help inform low-income high school students in the Greater Memphis Area about their college and career options. I gained acceptance into a
selective Startup Accelerator where I launched this venture and gained valuable experiences which sharpened my skills in the following: Entrepreneurship, Innovative Thinking, Business Model Canvas,
Customer Discovery, Product Validation, Pitch Presentations, Competitor Analysis, Market Research, Prototyping, and Graphic Design. We also were a finalist in the Delta Regional Authority “Memphis Pitch
Competition” and won StartCo Summer 2015 48 hr Launch ($500).
ASSOCIATE ENGINEER - FEDEX TECHCONNECT – Memphis, Tn. (Aug 2010 – May 2014)
Responsible for researching emerging payment, invoicing, and security technologies. As an engineer on projects, I was responsible for designing visual representations (process flows, diagrams, etc.) for
presentations and documentation, SQL data analysis, and reporting.
PROFESSIONAL SKILLS & TOOLS (Business, PM, Agile, Information Systems, BI, Engineering, Mobile Technology)
CRM (ADM 201, Salesforce1, Sales Cloud), Database Mgmt. (SQL, Tableau, Teradata, Business Objects, EDW, TOAD DataPoint), Data (Analysis, Reporting, Testing), Probability & Statistics, HP Mgmt. Sys.
(Defects & Agile Projects), Computer Languages (HTML, VB, Macros), Microsoft Office Suite (Word, Excel, Access, Visio), Agile/Waterfall/Change PM, Lean & Six Sigma methodologies, Quality Driven Mgmt.,
Market Research, Quantitative Analysis, Design, Web Development, Systems Analysis & Design, Business Intelligence, Digital Mktg., Hardware/Software, Sys. Architecture, Operations Research, Simulation,
Design Prototyping, Methods in Engineering, Safety & Ergonomics
3. 3
WHAT ARE YOU GETTING WHEN YOU HIRE BRIAN SUMMERHILL?
WHAT BRIAN HAS ACCOMPLISHED SINCE 2005
SEE BRIAN’S CURRENT ROLE AND RESPONSIBILITIES
FEDEX WORK EXPERIENCE, EDUCATION, SKILLS, AND INTERESTS
ROLES BRIAN PLAYED ON EACH FEDEX PROJECT
Contents
WHAT BRIAN CONTRIBUTED INDIVDUALLY TO EACH PROJECT
COWORKERS HAVE DIFFERENT THINGS TO SAY ABOUT BRIAN
STRENGTHS
CANDIDATE MILESTONES
KEY RESPONSIBILITIES
EXPERIENCE
KEY PROJECTS
INDIVIDUAL CONTRIBUTIONS
WHAT COWORKERS ARE SAYING
4. 4
Global Knowledge
Understands how different
places, governments,
cultures, time zones can
affect work relationships and
the day to day.
Professional Ability
Fast learner who knows how
to prioritize, use time
effectively, how to handle
himself under pressure and
do what it takes to complete
tasks with quality
Personality
Cooperative, honest and driven
worker who brings a positive,
humble, and eager attitude to
work most days. Also, enjoys
showing creative side when
appropriate.
Communication
Great communicator who
understands how to adjust the
message to each audience, how
to successfully leverage visual
representations to increase
understanding of complicated
topics.
Brian Summerhill
5. 5
2005
Walk-On
Auburn Football
Candidate MilestonesBrian’s Professional and Personal History over the past 11 years
2008
Omega Psi Phi
Fraternity V.P.
2010
Bachelor’s degree
INSY Engineering
2010
Taylin Summerhill
born
2012
FedEx Bravo Zulu
Award - LAC LDP
2012
Buy Home in
Collierville, TN
2013
DorCeline Summerhill
born
2015
Master’s degree
B.A. / M.I.S.
2015
Sophia
Summerhill born
2007 & 2008
ATL - Delta
Airlines
Internship
2010
FedEx Associate
Engineer
Summer &
Winter 2009
Orlando - PCL
Construction
Internship
2012
Nathan Summerhill
born
2011
Brian & LaShawn
get married
2014
FedEx Promotion to
CS Engineer
2013
FedEx Bravo Zulu
Award - FBO
CAN
2015
Accepted into Memphis
Startup Accelerator
Summer Program,
Memphis & San
Francisco Demo Day
2016
Accepted
Promotion to Sr.
Solutions Analyst
2016
Certified Salesforce
Administrator
2016
Certified Platform App
Builder
2016
Certified
Salesforce
Advanced
Administrator
6. 6
Business
Perform daily tasks at times
under pressure and without
warning.
Research
Extract knowledge from various
physical and online resources
in order to consolidate findings
to inform decision making
Global Networks
Productively communicate and
organize meetings and
complete tasks with partners
from around the globe
Innovate
Identify opportunities to use
modern technology to increase
productivity and efficiency.
Provide business justification
and market research.
Facilitate
Get business, marketing, and
development groups to work
together for the same goal or to
compromise when necessary
Present
Design quality presentations that
communicate clear messages using visual
representations and minimal text
Support
Monitor, report, and test issues
for customer facing products in
order to track trends and
resolve issues quickly
Key ResponsibilitiesRoles and Tasks performed in Brian’s current position
7. 7
Interests
Creativity, Graphic Design, Continuous Learning & Education, Business Intelligence, Mobile Apps & Technology, Analyzing Data,
Collaboration, Travel, Social Media, S.E.O.
Professional Skills
SQL, Microsoft Office Suite, Teradata for FedEx Enterprise Data Warehouse, Business Objects, TOAD Data Point for
Oracle, Web Development, Prototyping, Communication, Multi-tasking, Team forge, SharePoint, Symphony, Quality
Center, Engineering, Systems Analysis, Business Strategy, Market Research, Data Mining & Analysis, Project
Management, Production Support, Presentations, Customer Discovery, Prototyping, Graphic Design, FedEx Systems
Knowledge: Global Revenue Systems, CHEERS, 1Source, EDW, CPG, CyberSource, PRS, eClaims
Salesforce Work Experience
Salesforce.com, Salesforce1, Force.com IDE, Sandboxes, Schema Builder, Sales Cloud, Service
Cloud, AppExchange, Security, Deployment of Change Sets, Chatter, Mobile Device Management,
Process Builder, Flows, Layouts, Developer Console, Import/Export Wizards, Data Loader, Profile
Settings/Permissions, Role Hierarchy/Sharing, Reports, Dashboards, APEX Code Beginner
(Triggers, Tests), System Administrator for Salesforce Instance with 8,943 total users.
Education
Certified Salesforce Administrator, Certified in SAFe (Scaled Agile Framework), Agile &
Waterfall Project Management, Management Information Systems, Systems Analysis &
Design, Data Modeling, Software Testing, Enterprise Business, Web Development, BI, Digital
Marketing, Probability & Statistics, Systems Architecture, Operations Research, Methods in
Engineering, Software Development, Safety & Ergonomics
Experience4 areas that reflect Brian’s recent knowledge gained and applied
8. 8
EPA
Production Support
Global FedEx LDP
Research Project
Engineering Support
UK Direct Debit
Payment Scheme
FBO
Canada Rollout
SMARRTZ
Dispute Management
Peer Assembly
KMS
eClaims
Key ProjectsBrian has significantly contributed to multiple FedEx projects
Roles
Lead Engineer Business Lead
FBO
Digital Signature
FBO Global
Production Support
FBO US
Paper Retirement
• Research
• Process Flows
• Data Analysis
• Research
• Process Flows
• Project Management
• Lead/Facilitate Meetings
• Data Analysis and Research
• Process Flows
Salesforce CRM
Leads Enhancements
Salesforce1 User
Experience Optimization
Project Lead
• Leadership and Delegation
• Strategy Management
• Roadmap Planning
• Analysis and Execution
• Executive Communication and Presentation
9. 9
FBO US
Paper Retirement
• Participate in Customer
Interviews
• Gather data on 400,000
FedEx customers
• Upload email list to
MarketView for retirement
communication emails
• Monitor count of customer
migration
• Estimate paper savings
• Results: Successful
Retirement of >330,000
customers on paperless
invoicing, currently 63,606 left
SMARRTZ
Dispute Management Peer Assembly KMS FBO Global & EPA Production Support
Individual ContributionsBrian has significantly contributed to multiple FedEx projects
FBO Canada Rollout FBO Digital Signature eClaims
Global FedEx LDP
Research Project
UK Direct Debit
Payment Scheme
• Travel to Orlando to Research
PRS Business Processes and
Systems
• Produced Detailed Business
and Systems Process Flows
• Performed Time Studies on
Agents
• Data Analysis on Dispute and
Tracking ID Volume, and
SmartPost Revenue
• Results: Project on track for
July 2016
• Participated in Management
Readiness Program
• Presented recommendation for
Employee run KMS between
PM’s & Engineers
• Lead Program Implementation
• Gathered documentation to
post on Share Point site
• Results: Meetings only lasted
a few months but the online
resource still exists and is
being used today
• Responsible for all Defect Management for Products: FBO & EPA
• Daily Monitor, Track, and Report defects
• Communicate with Business and Development teams Daily
• Facilitate Weekly meetings for Updates & Resolutions
• Bi-weekly MD meeting to present dashboard that represents
Product Issues, Targeted Resolutions, and Future Benefits
• Manage ITG’s, Defects, Support Requests, Future Enhancements
• Control Administrator Access to Application, Edit Rules
• Communicate changes and issues with Non-FedEx Vendor
Support
• Results: An improved process from assigning issues to the
correct team and target date, 50% Reduction in overall defects
over 5 years
• Perform Application Testing
• Open defects
• Critique User Demos
• Monitor, Track, and Report
Customer Adoption and
Usage
• Results: Successful rollout of
FBO to Canada, increased
revenue, adoption of 107,806
FBO customers over 4 years
• Research Market
Leaders, Technology,
Security Issues
• Initiate Vendors
Selection (MNDAs,
Contracts)
• Document Government
Regulations by Country
(eInvoicing, VAT taxes,
Audit requirements, etc.)
• Results: Enabled
customers in EMEA to
digitally sign invoices
• Support Hybrid Waterfall/Agile
Project Methods
• Create Detailed Business and
Systems Process Flows
• Consolidate and Manage BRS
from previous project iterations
• Collaborate with FXF
(Arkansas), FXG (Pittsburgh)
• Results: Project was moved to
different work group
• Identify SME on the invoicing
process from each Region
• Gather documents,
Consolidate into one Global
view
• Results: Manager, MD, and
VP have used document
produced from research
efforts to reference when
speaking with Global partners,
most likely to Standardize
FedEx Systems
• Project Business Lead
• Create ITG for project
• Create Project Schedule
• Lead Meetings to Review
BRS
• Results: Implementation of
BACS Payments Scheme
for United Kingdom Direct
Debit customers targeting
Jan 2017 Corporate Load.
Salesforce CRM
Leads Enhancements
• Project Lead : Improve leads
management process
• Create Project Roadmap Deliverables
• Execute deliverables via Agile process
• Results: Improved performance and
functionality
Salesforce1 User
Experience Optimization
• Project Lead: Identify Enhancements
to Layouts and Data Visibility for
Leads/CR, Contacts, Customers,
Opportunity/Risks, and Cases
• Communicate suggested changes for
User and Leadership sign-off before
Implementation and Deployment
• Customize Salesforce1 Branding
• Results: Better user experience using
the Salesforce1 app, increased
usability and adoption
Other Projects I am currently Leading
Improve leads management process
• ScanBizCards AppExchange App
Mobile Testing and Deployment
• Content Management Solution
10. 10
Brian is a great person and leader
on our projects. You can’t have
him!
Tracy Fisher
Business Sys Advisor
Tactical Planning/Engineering
‘‘
’’
I worked directly with Brian as the engineer for 3 years on multiple over
threshold cross OpCo projects. As the core team lead, I relied heavily on
Brian’s ability work with the project stakeholders to understand and
document a broad range of technical details that drove the design of the
solution. Brian was also called on to analyze disperse data sets to drive
toward recommendations for project rollout, adoption, and risk. His flexibility
and skill made him a valuable resource to our team.
Mickey Rainey
FedEx Manager
Packaging Design & Dev
‘‘
’’
Brian is an innovator, forward
thinker.
Anthony Smith
Solutions Principle
GSO Global PMO
‘‘
’’
“What Coworkers Are Saying”See what Brian’s former and current colleagues think about him
