LDD Partners hired Acro English to provide accent reduction training to their Chinese Financial Manager whose strong accent was preventing her from effectively communicating with clients. Acro English tailored individual lessons addressing her specific needs and weaknesses. After only two months of training, both LDD Partners' founder and clients noticed a noticeable improvement in her accent, allowing her to successfully communicate with clients over the phone and gain new business.

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Client: ​LDD Partners (​http://www.ldd.com/​)
Founder & Managing Partner: ​Ron Heffernan
ron@ldd.com​; ​801­205­0747
Industry: ​Business consulting and acceleration
Summary: LDD Partners ­­ ​a strategic consulting firm, business incubator and business
accelerator ­­ has a key employee who was struggling communicating with clients because of a
strong accent. Acro English was contacted to help in accent reduction.
Challenge: ​LDD Partners employs a Financial Manager of Chinese descent. This employee has
a vital job in helping the company expand, including the responsibility of reaching out to both
current and prospective remote clientele. Due to her heavy accent, some clients were
uncomfortable speaking to her over the phone, making it nearly impossible for those clients to
do business with LDD Partners.
How Acro English helped: ​Acro English’s accent reduction specialists have specifically
tailored lessons for LDD’s Partner’s Financial Manager. A few hours a week, Acro English goes
on­site to LDD’s office to instruct. Using a new methodology, Acro English has been able to
create lesson plans that address the employee’s specific needs and weaknesses.
Acro English delivered success: ​After only two months, company founder Ron Heffernan has
seen a “noticeable difference” in the Financial Manager’s accent. LDD Partner’s clients have
noticed, as well. The employee is now able to successfully communicate over the phone, which
has led to new and happier clientele.
Acro English
​ 370 S. 300 E. SLC, UT 84111