Native English speakers would need to limit their vocabulary to clear sentences and essential words, and careful confirm the understanding of their ideas by foreign colleagues. The use of online meetings. And visual communication are example s of practice dis discussed.
Dissertation and leveraging the work.
Global project management
GLOBALPROJECTMANAGEMENTDr. Lauren Talia,
What is Global Team? A global team is when the Project Manager(PM) or leader is managing his/her team inminimum of two or more countries. When the distance among the team membersin which, travel is required for physicalcontact. The use of direct phone calls, conference calls, andvideo conferencing become essential cost-savingtools.Project Management -Best Practices:Achieving Global Excellence, 2nd Edition.Harold R. KerznerJohn Wiley & SonsNov 4, 2010
Global Project Management The single-region world we used to know hasbecame more global. Technology builds bridges by preventingunnecessary travel and saves time. Allows customers and companies to work together inmore efficient and profitable manner. Conference Calls, multiple people to join call in remotelocations. Video Conferencing, avoids unnecessary travel and cutscost. Instant Messages (IM), avoids distraction of face-to-faceQ&A. Short Message Service (SMS), is a text messagingservice component for cellular phone.
Managing Global Teams PM’s Must Track.Performance-how is project coming along.Communication-preventsmiscommunication and tracks progress.Accuracy-correctness of quality.Productivity-production and return oninvestment (ROI).Deadlines-targets, short-term goals/long-term goals.Attendance-employee presences at work.
Have Respect for Everyone No matter, what you do always have respectfor each cultures Holidays, each country has different Governmentholidays. Activities, your team members should participate. Do not let, work boundaries filter into home and/orlife boundaries. Showing that you have respect for your team Recognizing, that there is a life outside work.Employees who feel you care, will workthat extra mile when needed.
Time Zones When managing global team you will be makingconference call at all hours of the day. India as late as 11 p.m. Egypt as earlier as 4 a.m. Prepare for conference call. Have all necessary documents at reach, to issue anyconcerns immediately. Always be well-rested to think clearly and critically. Be Prepared to answer difficult to challenging questions. Escalate those questions or concerns to the appropriate party. Scheduled for two meetings at the same time Leverage the calls to your team members. Stress the importance to your team about jotting notes on“ACTION ITEMS” and “QUESTIONS UNANSWERED”.
Different Language Barriers Internationalcompanies usuallyestablish a commonlanguage for theexchange ofinformation. English Spanish Mandarinmost non-Englishspeakers. Understanding non-verbal communication Vocabulary Ability to makeanalogies Tell stories Understand jokes
Create Team Synergy No matter where your teams are located. Conduct virtual live meetings. Have a few strategic gatherings for all themembers on each team to meet. Build the bridge on trust. Investing upfront in your team will also go a longway toward success. Especially, when the tasksor timelines become critical.
Leadership by ExceptionSome Successful PM’s use Tracking Tools By creating the right metrics, gathers the rightinformation. Keeps everyone apprised of the status of theprogram.There is no reason to have an exorbitantamount of status meetings. Stop doing it!Project Management -Best Practices:Achieving Global ExcellenceHarold R. KerznerJohn Wiley & Sons2nd Edition. Nov 4, 2010
Set Goals & CelebrateAchievementRegardless, of where your Global Team is locatedhave: Vision, of what needs to be accomplished. Goals, are articulated. Follow-up, the goals are being met. When there are challenges: Reach out, to the team virtually, to gatherbrainstorming ideas. Suggestions, always offer solutions and commentsto improve processes and streamline procedures.
Questions Arises If something goes wrong? The PM orSuperior, must be made aware, ASAP. NOEXCEPTIONS! Provide your PM or Superior with choices of solutions to solve theproblem or challenge. Provide brisk evaluation of the Pro’s and Con’s to each solution. Attain approval prior to informing the Customer or Sr. Management,and Executive Management of the situation. Do not go over your superiors head, without making them aware ofthe situation. Who would you recommend to escalate the task or questions. When trying to attain answer quickly. Send SMS, send IM, send email, and contact individuals directly byphone.For example, sitting in meeting you silently send
Benefits of Global ProjectManagement Companies that used to operate in only onecountry in the 90’s and earlier. In the 21st century companies operate globally. The benefits for operating globally. Helps to increase the consumer bases. Increases sales. Decreases operational costs. Manufacturing for product Labor Employee Benefits Healthcare, Dental, and Vision 401k, Pension, and Purchase of Company Stocks Personal-Time-Off (PTO), Sick Leave, and Vacation Leave
CONT. Benefits of Global ProjectManagement Satisfied customers, whether you are thecustomer of your own project. Completing project on-time, by staying onbudget. Recruiting subject matter experts for specificareas.
Benefits for Managing GlobalTeams Accesses New Skill Levels New perspective on situations. Local knowledge of distant users. Provides 24-hour coverage using normal shiftworkers More gets done, as other countries sleep. Overseas few specific projects for the organization. Lower Operational Costs Lower taxes Employee wages Lower benefits costs
Project Management Historical In the1940’s Line Managers (LM) functioned as PM’s used theconcept “over-the fence” to manage projects. Each LM Would perform the work necessitated by his/herteam. When completed The LM would throw the ball (project) over the fencefor the next team to complete their section. Once, the ball was thrown over the fence The LM would wash their hands of any responsibilityfrom that project.Project Management -Best Practices:Achieving Global Excellence, 2nd Edition.Harold R. KerznerJohn Wiley & SonsNov 4, 2010
How did the Project Fail? If a Project Failed? The blame was immediately placed on whicheverLM that had the ball, at the that time. What are the Problems with this Scenario? The LM’s are at fault for other LM’s mistakes anderrors. The wrong LM’s are answering the questions, fromthe customers. There is no Quality Assurance (QA) in affect. QA would have verified the work was completed inaccurately fashion to the customers expectations.Project Management -Best Practices:Achieving Global Excellence, 2nd Edition.Harold R. KerznerJohn Wiley & SonsNov 4, 2010
Problems with Line Managers Responsibility Customer had no Signal Pointof Contacts to Ask Questions. Customers wanted first-hand explanation from thespecific LM, who had the ball. Once, that ball was thrown that LM is no longerassociated to that project or would answer anyquestions.Bad Management and CustomerService!Project Management -Best Practices:Achieving Global Excellence, 2nd Edition.Harold R. KerznerJohn Wiley & SonsNov 4, 2010
Challenges with Managing GlobalTeam Global Team Communication is Hard Involves multiple languages. Can be expensive. Time Differences are Inconvenient Being located in India and calling the United States In India time is 11 p.m. and the United States its 1p.m. In Dubai its 1 a.m. and the United States its 1p.m. Australia 4 a.m. and the United States its 8 a.m. Work Styles Cultural variations may lead to difficulties. Prevent misunderstandings by following-up withemails.
Jobs in Global ProjectManagement Global ProjectManager Global LogisticsAnalyst Global Marketing Global Supply Chain Global Sales andMarketing Global OperationsExcellence Global Training andDevelopment Global Hosting-Storage Job Global TaxAccounting Global IT ServiceManager Global RiskManagement Global Sales
REFERENCES Kerzner, H. (2010). Project management - bestpractices: Achieving global excellence . (2nded.). United States of America: John Wiley &Sons. Kendrick, T. (2010). The project managementtool kit: 100 tips and techniques for getting thejob done right. (2nd ed.). United States:Amoncon.
REFERENCES PMI. (2013). Global project management .Retrieved from http://www.pmi.org/Knowledge-Center/Knowledge-Shelf/Global-Project-Management.aspxhttp://www.pmi.org/Knowledge-Center/Knowledge-Shelf/Global-Project-Management.aspx Sabitino, J. (2012). Successful projectmanagement . (5th ed.). United States ofAmerica: South-Western-Cengage Learning.