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LDDCaseStudy
- 1.
Client: LDD Partners (http://www.ldd.com/)
Founder & Managing Partner: Ron Heffernan
ron@ldd.com; 8012050747
Industry: Business consulting and acceleration
Summary: LDD Partners a strategic consulting firm, business incubator and business
accelerator has a key employee who was struggling communicating with clients because of a
strong accent. Acro English was contacted to help in accent reduction.
Challenge: LDD Partners employs a Financial Manager of Chinese descent. This employee has
a vital job in helping the company expand, including the responsibility of reaching out to both
current and prospective remote clientele. Due to her heavy accent, some clients were
uncomfortable speaking to her over the phone, making it nearly impossible for those clients to
do business with LDD Partners.
How Acro English helped: Acro English’s accent reduction specialists have specifically
tailored lessons for LDD’s Partner’s Financial Manager. A few hours a week, Acro English goes
onsite to LDD’s office to instruct. Using a new methodology, Acro English has been able to
create lesson plans that address the employee’s specific needs and weaknesses.
Acro English delivered success: After only two months, company founder Ron Heffernan has
seen a “noticeable difference” in the Financial Manager’s accent. LDD Partner’s clients have
noticed, as well. The employee is now able to successfully communicate over the phone, which
has led to new and happier clientele.
Acro English
370 S. 300 E. SLC, UT 84111