1. GÁBOR BÍRÓ
Home address: 2600 Vác, Kölcsey F. u.11.
Phone: +36 27 315-613
Mobile: +36 20 952-6100
E-mail: bigabor@invitel.hu
1
CURRICULUM VITAE
Goals and objectives
I would like to bring my skills and expertise to work for your company.
Employment History
2013 - Vác City Government
Marketing agency - Economic administrator
The engineering office - Technical administrator
2002 – 2011 ELMŰ-ÉMÁSZ Costumer Service Ltd. – Budapest Electric Work Co.
(2004-2011) ELMŰ-ÉMÁSZ Customer Service Ltd. - Quality Senior Manager
Representative the ELMŰ-ÉMÁSZ Costumer Service Ltd. inside of the ELMŰ-ÉMÁSZ
Group’s quality management system. Participated in the process of the quality
management system’s successful certification according to ISO 9001:2008.
(2002-2004) Budapest Electric Work Co - Dept Manager
Greatly reduced the company’s costumer accounts in arrears; supervised collections
procedures; took part in development and implementation of new methods.
2000- 2002 TDK Electronics Hungary Ltd.
TDK Electronic Hungary Ltd. – Development Engineer.
Led the work of the quality management team, continuously developed the
manufacturing process, conducted product analysis.
1996 – 2000 Vivendi Telecom Hungary Ltd.
(1998-2000) Costumer Service Dept. - Back Office Manager
(1996-1998) O&M Manager: analysed and assessed the company’s TQM indicators, reported to the
company management and outside authorities.

2. 2
1992 – 1996 MATÁV Rt. (Hungarian Telecommunications Co.)
(1994-1996) Dept. of Service Quality Assurance, Account Management Division at Company HQ -
Senior Manager: Analysed quality indicators, developed the quality measurement system.
Education & Qualifications
 College of Foreign Trade, Budapest
Economics course specialized in Total Quality Manager (quality techniques: Pareto PDCA, FMEA, 8D, PPAP,
Ishikawa, SPC, Poka-Yoka, and then…) (English and Hungarian qualification)
 Kandó Kálmán Technical College of Electrical Engineering,
Precision Engineering and Automation Department - Electrical Work Engineer
 Certificate of Technical Education in Radio Communication Technology.
 General Certificate of Secondary Education.
Professional training
 ELMŰ Nyrt. - Process Management, Lean Management and Six Sigma Management
 ELMŰ Nyrt. - SAP ISU course
 IDS Scheer – ARIS courses
 SGS Hungária Kft. – ISO 9001 internal auditor course
 Controll Training Services – ISO 14001 internal auditor course (environment protection)
 Euromacc - COSMOSS system course
Skills & Additional information
 empathy, good interpersonal and organizational skills, team work
 IT skills: excellentknowledge of Microsoft Office (Word, Excel, Outlook, Access, Power Point),
Internet, SAP, ARIS, COSMOSS, Multimedia softwares
 conversational level of English
 hold valid driving license
 founder of the Hungarian TQM Association
 favorite free-time activities: cycling, reading, listening to music, information technology, arts