John Scherer, Kongres Biznes To Rozmowy,2009, NETIA

2. Can the Internet Facilitate
Authentic Human Interaction?
John J. Scherer

3. Content, Ideas
WHAT
A B
Context, Feelings
WHY&WHO
life happens in stereo

4. Words – 7%
Voice quality – 38%
Nonverbal – 55%
communication
The Research...

6. Work mode
low medium high
low medium high

7. Social mode
low medium high
low medium high

8. Family mode
low medium high
low medium high

9. Gaming mode
low medium high
low medium high

10. Empathy
“Getting” content and
emotion, the position
and the person.

11. Respect
‘Your world is as valid
as mine’

12. Concreteness
Abstractions
Generalities
Specifics
Concrete

13. Authenticity

14. Confrontation
‘Speaking the unspeakable.’

15. Immediacy
‘Here and now. In the moment.’

16. Self disclosure
Known to Me Not Known to Me
Known OPEN BLIND
to
Others AREA AREA
Not
Known
WITHELD TO BE
to AREA KNOWN
Others
twor king
ocia l ne
S

17. Self disclosure
Known to Me Not Known to Me
Known
to
OPEN BLIND
ASK
Others AREA AREA
SHARE
Not
Known UNKNOWN
to
Others
AREA
WITHELD
AREA

18. Self disclosure
Known to Me Not Known to Me
Known
to
OPEN BLIND
Others AREA AREA
Not
Known WITHELD TO BE
to
AREA KNOWN
Others
etwo rking
So cial n

19. Sp eed Global n
etworks
ntin uous le arning
Co
Customer service
Virtual teams
Cha nge

20. Authentic interactions are now
a competitive advantage.
And a whole lot more
fulfilling way to work
– and live...

21. Your thoughts,
questions, reactions.
Any tak ale’s?

22. thank you