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Bilal Masood
Tel no: 00971 55 5315 957
Email: bilalbinmasood@gmail.com
CAREER OBJECTIVE
To be associated with a progressive Company which encourages and recognizes sincere hard-work
wherein I will have the opportunity to constructively contribute towards Organizational goals thus
enhancing my overall personal and career growth.
EXPERIENCE & JOB DESCRIPTION
May, 2012 to present
Job Title & Responsibilities: Project Administration Officer – HR EFS Facilities Services, Dubai
 Coordinate with the procurement department for the materials and facilities required for the project.
 Coordinate with the HR department regarding the staff insurances, annual & medical leave and
salary issues.
 Maintain and ensure that all the documents are legible, properly labeled, readily identifiable and
Retrievable.
 Attend the special and urgent requirements from client 24x7 and coordinate with the facility team to
 make sure work has done within the stipulated time.
 Ensures the distribution and disposition of all incoming documents.
 Creation of materials purchase request in JDE.
 Receiving and checking the quotes from subcontractors.
 Create EFS quote and take approval from FM to send it to the client for their approval.
 Get approval on the quotations from the client and follow up for issuing the client LPO.
 Creation of Goods/Service received notes and work completion report for the Goods/ Service
received.
 Maintain petty cash including, collecting, creating PO, cheque deposits and submitting original bills
for Reimbursement.
 Collect and forward all the variation work documents to finance department for invoicing purpose.
 Prepare and forward weekly petty cash confirmation to the finance department.
 Coordination for arranging additional staff/machineries to send to the sites based on priority.
 Coordinate with the client and procurement department for issuing PO.
 Coordinate with the client and finance department for invoice issues.
 Preparing, checking and submitting the attendance report.
 Coordinate with the call centre for case closing and sending daily report to the client.
 Physically attend high priority incidents in all the sites and coordinate to resolve the issues.
 Coordinate with subcontractors regarding the SOW for variation works and payments for the
completed works.
 Coordinate with soft services coordinator, subcontractors and site supervisors for collecting the
data and create the monthly report for submission on the basis of collected data.
 Supporting the HSEQ officer in meeting the HSEQ requirements.
 Arranging the site access for the subcontractors and visitors.
 Preparation of condition surveys and other mandatory reports as requires.
 Attend the meetings with client, subcontractors and management as required.
 Coordinate with Project Manager to prepare the annual budget.
Job Title &Responsibilities: Coordinator Operations EFS Facilities Services, Dubai

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 Working on CAFM system, ORACLE JDE Edwards and Concept Evolution.
 Proficiency in computerized working with basic skills in MS Office, CRM & Oracle.
 Raise and logging the site job complaints.
 Close all the complaints in Concept-500 after completion the job on site.
 Issuing and scheduling the PPM (Planned Preventive Maintenance) for operations team.
 Add Resources in Concept-500.
 Export the daily reports of completed and pending complaints through system.
 Monitoring all the complaints and inform to FSI (FM Solutions Integrator) for un-logged complaints.
 Coordinate with internal and client operations team.
 Directly reporting to Project/Facility Manager, Operation Manager and GM Operations.
 Provide training to new joiners for operating CAFM system & ORACLE JDE Edwards.
 Handling four government projects in Abu-Dhabi and Al.Ain at a time.
 Prepare monthly and management reports.
 Actively participate in client’s audit.
 Participating in project operation’s meeting.
October, ’2009 to March 2012’
Job Title & Responsibilities : Control Room Officer TPL Trakker Limited, Karachi, Pakistan
 First point of contact for entire customer network / equipment related issues.
 Planned, lead, organized and controlled all fleet arrivals and departures.
 Provided tracking services to over 10,000 customers with a recovery rate of enviable 85% in theft /
Snatched cases.
 Responsible for expert customer assistance through Cisco Call Center suite.
 Monitored and performed surveillance of client vehicles using Computer interfaced GPS Security
Systems based on Windows NT platforms.
 Managed all new client installations from sale to final GPS circuit installation on the network for
Tracking.
 Officiate both, internal and external to guarantee customer satisfaction.
 Achieved high level of customer satisfaction through patience, methodical approach to problem
Resolution, with majority of calls resolved within company’s 10-minute requirement. Turned around
tense situations with irate customers into positive outcomes.
 Provide first level technical support for all issues on the network.
 Executed plans for software development as required by clients.
 Origination, coordination and tracking of all trouble reports with providers, partners, and
techniciansand internal groups.
Sept, ’2007 to Aug, 2009’
Job Title & Responsibilities: Indoor Salesman Chassis Motors, Karachi, Pakistan
 Welcome all customers with a smile and warmness.
 Qualifying the customer by knowing his needs and ability to afford.
 Convince customers to buy our brand of cars, highlighting the features & benefits.
 Presenting the vehicle from front, sides, rear and inside, again highlighting features & benefits.
 Once vehicle explained in details, take customer for a ‘test drive’.
 Offer them various schemes that are prevailing in the company/ financial institutions/Banks.
 Assist customers to arrange fast and economical car loans and insurance coverage.
 Once vehicle sold, arrange for a PDI’d vehicle and deliver same to the customer after
 Introducing him to the concerned spares & service personnel.

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 Prospecting & achieving monthly and annual targets through new customers, referrals thus
converting leads into sales.
 After sales Service is a major point of contention. Special efforts put in to ensure customers have
a happy and contended experience buying a vehicle through us.
 Reporting: Submit daily sales and other activities report to the Show Room Manager which
includes:Daily sales figures and prospects,
 Numbers of calls made to create awareness and attract customers to visit our showroom
 Follow-up calls on after sales service
 Market information on competitor’s activities and developments.
May ‘2005 to July 2007’
Job Title & responsibilities: Sales Executive World Mobiles, Karachi, Pakistan
 Attain sound product knowledge and keep updating with new models and features launched in the
market.
 Contact major / fleet customers and Corporate Clients offer them new products and highest degree
of customer service.
 Handle customers visiting showroom, explaining them all details and policies of major brands like
N.S.M.S. etc.
 Visit big customer’s offices and organize seminars, training etc., for their staff.
 Submit daily and monthly reports to the Sales Manager.
EDUCATION
2009 – 2011 Bachelor in Commerce.
From University of Karachi.
2004 – 2005 Intermediate.
From Jinnah Govt. College, Karachi, with Commerce as ‘main’ subject.
APPRECIATION & REWARD
 Winning Employee of the Month award for outstanding performance (EFS Facilities Service)
 Special Salary Increment given by senior management within six months after joining (EFS
Facilities Service)
SKILLS & KNOWLEDGE
Knowledge of Microsoft Office Programs.
Good in Communication and Negotiating skills.
PERSONAL DATA
Date of Birth 16.06.1984
Marital status Married
Nationality Pakistan
Passport No. / Validity AA 0870762 / 1 Nov 2015
Languages known / speak English & Urdu
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Signature
LICENSE DETAILS
License UAE Driving
License
Date of Issue 08- 10- 2012
Date of Expiry 07- 10- 2022