Bethany Nelson graduated from SUNY Fredonia with a Bachelor's degree in Public Relations and a minor in English. She has over 5 years of experience in customer service roles including as a registrar at WCA Hospital, a reservationist at ERA Team VP Real Estate, and a crew member at McDonalds. She also has experience teaching swim lessons. As a member of the Fredonia State Swimming and Diving team, she demonstrated discipline and a strong work ethic.

1. Bethany Nelson
21 Hunter St.
Jamestown, New York
(716) 450­9776
bmnelson8393@gmail.com
EDUCATION:
Bachelor of Science in Public Relations​ May 2015
Minor: English
State University of New York at Fredonia
Frewsburg Central School class of 2011
Dean’s list 4 semesters
EXPERIENCE:
WCA Hospital, Jamestown, NY fall of 2015 to present
Patient Access Member, Outpatient Registration in the Finance Department
● Registrar for patients coming into the hospital each day to have various work and tests done
● Quickly learned the database system “Soarian”
● Able to quickly and efficiently solve problems faced by patients and work to find a suitable solution or compromise to
issues
● Liaison for patients and lab technicians, doctors, and surgeons
● Able to run, verify, and assess patient’s health insurance information
● Confident with the responsibility that comes with working in the financial department of a hospital
ERA Team VP Real Estate, Chautauqua, NY, summer of 2014­2015
Reservationist, Rental Team Member, Owner and Guest Services
● Assisted people vacationing in Chautauqua Institution in finding suitable accommodations for their stay
● Excellent customer service skills
● Competent enough in my abilities to train new employees
● Able to correct issues faced by customers
● Excellent computer skills: email, Microsoft Word, database, Excel, billing credit cards
● Able to problem solve in a timely manner
The Village Casino, Bemus Point, NY, summer of 2013
Seasonal employee, Food runner, handled carry out orders
● Assisted waitresses by carrying orders out to tables
● In charge of taking and handling carry out food orders
● Able to work quickly and efficiently with coworkers in order to get tasks done in a timely manner
● Capable of handling customer service issues that were presented to me
McDonalds, Jamestown, NY, winter 2010­summer 2012
Crew Trainer, Employee
● Trusted to work on a register and handle money
● Relied on to do any job that needs to be done within the store
● Capable of working with customers, taking and accurately complete their orders
● Able to handle angry customers without issue and fix their problems quickly
● Responsible for training new employees as they are hired

2. Swim Lessons Instructor, Frewsburg Pool, Frewsburg, NY, spring 2008­2011
Full time Instructor
● Responsible
● Comfortable with working with children
● Taught kids between the ages of 4 and 12 how to swim, dive, and become more confident and comfortable in the water
FREDONIA STATE SWIMMING AND DIVING:
● SUNYAC All Academic Team member
● Joined the team my Sophomore year, and have completed three successful seasons
● Practices range from 3­5 hours a day, 8 times a week
● Practiced from 6:30­9am twice a week
● With spending as much time at the pool as I do, it is crucial to be not only organized, but aware of everything I needed
to have done in order to make sure that I was staying ahead in my classes
● I am a distance swimmer, focusing on the 500 yard freestyle, the 1000 yard freestyle, and the 1650 yard freestyle,
teaching and instilling hard work, discipline, and the importance of a positive attitude