The document discusses effective communication and introduces the "people styles" framework. It describes the four styles - tell-oriented (German), ask-oriented (Italian), analytical (thought-person), and expressive (front-person). It then provides examples of how understanding personal styles can improve communication, such as when pitching an idea or handling stressful project situations. The conclusion emphasizes that the framework is a tool towards more effective communication, not manipulation.

1. How to communicate effectively?
Bert Debaecke
Gille Sebrechts
7 March 2017
People styles @ work

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Hardware

3. Goal
Effective communication is crucially important in most aspects
of our livesReality
Personal
style
Situational
style
But…

4. Due to style or situation effective communication is often hindered
Example conversations.

5. The people styles framework is a quick tool to assess a personal style
Tell
oriented
Ask
oriented
German
style
Italian
style
Analytical
Thought-person
Driver
Action-person
Amiable
People-person
Expressive
Front-person

6. The people styles framework is a quick tool to assess a personal style
Tell
oriented
Ask
oriented
German
style
Italian
style
25% 25%
25% 25%

7. Let’s revisit the previous conversations
Example conversations.

8. Communication exercise on personal styles
Pitch an idea in your own style.

9. The people styles framework is a quick tool to identify a stress situation
Analyticals avoid Drivers become autocratic
Amiables comply Expressives attack

10. Communication exercise: imagine you’re a consultant
You are project-lead & driver
How to handle:
• Problematic project deadline,
due to sickness of team
member?
• Disagreement on way forward?
• …
Expressive

11. Concluding remark: is this manipulation / stereotyping?
It is a way towards effective communication!

12. Contact us!
Bert.Debaecke@papilium.com
+32 477 57 04 89
Gille.Sebrechts@papilium.com
+32 473 82 39 30
Peter.Veldeman@papilium.com
+32 475 71 11 24