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On Change Management


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I have used this slides in March ' 09, when having a gig at national AIESEC conference in Slovakia.

I have thought of sharing it with you as well.
Enjoy it.

Published in: Business

On Change Management

  1. 1. 10 slides about the Change Management By Ivana Sendecka
  2. 2. What does the Change Management mean? As we can see Change Management (CM) can be very broad subject depending on the point of view. Result: When typing “change management” into search of Guy’s Kawasaki
  3. 3. What is the most important & critical part of successfully driven change? The most natural human reaction to change is: RESISTANCE
  4. 4. Root causes of resistance are often hidden underneath the surface and require sensitivity to be discovered Understanding resistance is about getting underneath the apparent and digging into the core Only peak of the Iceberg is what we see with eyes Real/Underlying Concerns Emotional Political Rational
  5. 5. There are a number of phases to pass through in the Emotional Cycle of Change – each with tools to help us Time <ul><li>Certainty </li></ul><ul><li>Communication and mobilization around the urgent need for change </li></ul><ul><li>Analysis and Design findings </li></ul><ul><li>Business Case </li></ul>Negative Positive Level of optimism <ul><li>Hope </li></ul><ul><li>Visioning </li></ul><ul><li>To-be plans </li></ul><ul><li>Persistent Leadership </li></ul><ul><li>Doubt </li></ul><ul><li>As-is Mapping </li></ul><ul><li>KPIs </li></ul><ul><li>RACI </li></ul><ul><li>Dynamic leadership </li></ul><ul><li>Resistance to change toolkits </li></ul><ul><li>Confidence </li></ul><ul><li>Change Management tools </li></ul><ul><li>Stakeholder mobilization </li></ul><ul><li>Communication </li></ul>Overview of the Emotional Cycle of Change
  6. 6. What do we all need for breathing in the “thick” change environment? <ul><li>A cknowledge </li></ul><ul><ul><li>What they have said in a genuine way </li></ul></ul><ul><li>I nvestigate </li></ul><ul><ul><li>Identify the main source of the resistance </li></ul></ul><ul><ul><li>Encourage them to talk more about it – and listen </li></ul></ul><ul><ul><li>Isolate and work the separate issues </li></ul></ul><ul><li>R einforce </li></ul><ul><ul><li>Reinforce the positive aspects of anything you are proposing </li></ul></ul><ul><ul><li>Calmly and clearly explain the reasons for change (again!) </li></ul></ul><ul><ul><li>Look for acceptance </li></ul></ul>Emphasize your role as a partner. Encourage a positive atmosphere.
  7. 7. When do we need to use the Change management? <ul><ul><ul><li>Content : Goal & Objectives of the Project </li></ul></ul></ul><ul><ul><li>Change Management - CM </li></ul></ul><ul><ul><li>(Tools and methods) </li></ul></ul>Project Management AS – IS TO - BE CM is essential component of every project and is present during whole duration of it. CM tools and methods can be customized to specific needs and situations.
  8. 8. Change Management Tools & Methods <ul><ul><li>Change Management - CM </li></ul></ul><ul><ul><li>(Tools and methods) </li></ul></ul><ul><ul><li>Area/ Category </li></ul></ul><ul><ul><li>Communication </li></ul></ul><ul><ul><li>Mobilization </li></ul></ul><ul><ul><li>Culture </li></ul></ul><ul><ul><li>Skills Development & Coaching </li></ul></ul><ul><ul><ul><li>Change Story, Management messages, Media, Information Fairs, Road shows </li></ul></ul></ul><ul><ul><ul><li>Project Management tools & Templates </li></ul></ul></ul><ul><ul><ul><li>Stakeholder Change Impact Analysis (Temperature Check, As-Is To-Be W/Shop etc.) </li></ul></ul></ul><ul><ul><ul><li>Conflict Management, Change Readiness Assessment </li></ul></ul></ul><ul><ul><ul><li>Culture Radars and W/Shops </li></ul></ul></ul><ul><ul><ul><li>Definition of values </li></ul></ul></ul><ul><ul><ul><li>Deriving measures for implementation </li></ul></ul></ul><ul><ul><ul><li>Competency Analysis & Management </li></ul></ul></ul><ul><ul><ul><li>Training needs analysis, E- learning </li></ul></ul></ul><ul><ul><ul><li>Coaching (1 on 1, Teams, Reflecting Teams) </li></ul></ul></ul>Example of the tools Above are mentioned only few selected CM tools. Innovations & customization of the tools is the route to success.
  9. 9. What should be your Take Away Home? <ul><li>Change is part of every transformation project </li></ul><ul><li>Rational / Political / Emotional dimensions are a key to understanding </li></ul><ul><li>People welcome change when they have say in it </li></ul><ul><li>Management must be involved and committed to the change </li></ul><ul><li>Clear definition of the roles and responsibilities of the team must be set </li></ul><ul><li>Dealing with resistance & conflict is essential to build trust & lasting relationships </li></ul><ul><li>Understanding of cultural norms and beliefs is critical for interpreting behaviour (especially in multicultural projects) </li></ul><ul><li>Communication must be clear, open and transparent </li></ul><ul><li>High spirit and energized atmosphere in the team will overcome any hurdles </li></ul><ul><li>Life is constant change. If we don’t change, we won’t grow </li></ul>
  10. 10. Google will give you all the answers How to keep in touch?
  11. 11. Thank you for your time, Folks!;-)