The document outlines nine major skills for business analysis: relationship building, leadership, facilitation, communication, business, analytical, and technical skills. It describes the key components of each skill area, such as co-creating, establishing rapport, and conflict management for relationship building skills. The document aims to provide an overview of the competencies needed to be an effective business analyst.

1. S
Business Analysis
Foundations:
Competences
A Lynda.com Tutorial Summary
Prepared by: Mitchell Krcelic
My Linkedin Profile
03/04/19

2. Bottom Line
S There are nine major skills that are crucial in “Business
Analysis Competencies” or BA.
S Each skill sets has it’s own function as a corporate,
group, or individual.
S Understanding the BA’s role in a business can result in a
more efficient environment for the employees and make
them motivated in certain tasks.

3. S
Relationship Building and Management
Skills

4. Co-Creating
S Co-Creating means that everyone works together as a
team for the big picture and considering the small details
that come along with it.
S The team should come in consciences regarding shared
vision.

5. Establishing Rapport and
Empathy
S Everyone has their own opinions and making sure that
everyone agrees to an idea is important. Thoughts and
ideas should all come in one.
S Consider ones personality. Example ( facial expressions
and body languages)

6. Conflict Management
S A conflict should be resolved in a orderly manner instead
of compromising ones ideas. Acknowledging ones ideas
can lead to a goal and come in as a shared
understanding.

7. S
Leadership Skills

8. Influence Without Authority
S Becoming a great BA means great leadership.
S A great BA should be able to
1. Motivate people
2. Understanding the challenges
3. Coming up with alternatives for stakeholders
4. Building trust through the process

9. Decision Making
S Stakeholders can take time to process decision making.
Therefore facilitating the decision making maybe beneficial.
S In order to help stakeholders and leaders decision making we
can
1. Ideate
2. Analyze
3. Plan for
4. Innovate
5. Accept Changes

10. Change Management
S Change Management means how we support and guide
those impacted by changes. Change Management
should help with behaviors, expectations, and actions for
groups that are impacted.
S Understanding the groups point of view.

11. S
Facilitation Skills

12. Facilitating Meeting
S Facilitating Meeting means that everyone’s time is used
well and not wasted. The objective of the meeting should
be something that everyone cares about.

13. Facilitating Powerful Dialogue
and Conversations
S When having an meeting to ensure everyone’s attention
and interest to the objective. A powerful dialogue can
help with this and ultimately unifying the group back
together on-point.
S Examples
1. High Impacted Questions
2. Tune in with Participates
3. Find What Excites the Group

14. Facilitating the Requirements
Process
S The facilitation process requires changes from a current
state to a future state and entails process, people and
systems.
1. Understand the learning process involving your
stakeholders needs and requirements in order to emerge.
2. Understand the decisions making process.

15. S
Communication Skills

16. Verbal
S Conversations and the words you use is crucial to send
the right message. When done right the message should
be clear for stakeholders and the team
S Three Parts of Verbal
1. The Questions We Ask
2. Summarizing What We Heard
3. Articulating the General Information

17. Listening
S Becoming a great listener can ensure the stakeholders
trust as you are showing the understanding of a subject.
In order to become a great listener one must be actively
listening and asking questions or summarize what the
stakeholder said.

18. Visual
S Visuals can send messages faster and effectively when
combined with verbal. Visuals creates better
conversations.
S Types of Visuals
1. Tables and Matrices
2. Different Media
3. Hard Copies
4. Diagrams and Models

19. Written
S Writing should be the easiest subject as a BA and not the
primary use for conversations. Writing should be clear,
concise and easy to understand for the audience. The
message should be understood easily.

20. S
Business Skills

21. Business Acumen
S Business acumen is about understanding business
concepts, being a business savvy and understanding the
functions within the business. Also connecting
requirements to certain strategies for organizations.

22. Innovations
S Innovations are using ideas and using them strategically
in order to make the useful and valuable for anyone
especially as a group. The new ideas should be help with
the future outcome of the objective.

23. Business Architecture and
Process
S Business Architecture helps us understanding
1. Business Strategy
2. Business Capabilities
3. Business Knowledge
4. Value Streams
5. Organizational Views
S The BA and process should be used as a point-of-view of the
customer. This is a process and when not done correctly
duplications could occur resulting in re-doing the entire
process.

24. S
Analytical Skills

25. Systems Thinking
S Systems thinking is about looking at things holistically
and systematic viewing a technology or non-technology.
Systems thinking is necessary to have in your belt as it
can help with problem solving situations.
S Breaking down a big picture into smaller pieces.

26. Creative Thinking
S Creative thinking means creating structures and
foundations for an organization or creatively thinking
alternative outcomes and analyzing them.

27. Visual Modeling and Diagrams
S The use of visual modeling and diagrams to help deliver
our messages faster an effectively to our audience and
stakeholders. Visual and diagrams aids in creating a
better conversation amongst peers and stay on topic.

28. Data Analysis
S Data analysis is used to understand and identify the data,
discovering the meaning behind it, understanding the
relationship with in the data and how the data connects to
gain insights.
S Understanding the customers view point such as their
view point and strategic insights.

29. Curiosity
S In order to develop our curiosity skills we must
1. Ask Questions
S Asking questions would not let the listener to become
defensive, instead would create interest as you are
showing how much your trying to involve in the topic.

30. S
Technical Skills

31. Productivity Tools
S Productivity tools are tools such as presentations, data,
documents, and organizing teleconferences call that are
up to date technologically.
S Tools
1. Office Productivity (Communication)
2. Software/ Diagram and models (Data)
3. Advanced Communication (Use of whiteboards and virtual
documentations)

32. Understanding the Technology
Land Scape
S Technology Land Scape means how much you’re familiar
with the technology currently and the past with the use of
technology. Basically the experience level you have with
the old and new technology.

33. Understanding Data, Process,
and Rules
S We need to understand the user alignment of the data
and the rules that comes along with as most feed back
systems are vague and missing key points.