Evolution of IT Consulting, Indian BPO industry, categorization, globalization, Green IT Consulting, Mobile App development, Health care consulting, Financial consulting, Management consulting

2. •Evolution @ IT Consulting
•The Indian IT-BPO Industry
•Worldwide IT spend 2009-14
•Categorization of IT Consulting
•Globalization becoming mandatory for IT Consulting Service Providers
•Cloud-based and Virtual Offerings are gaining popularity
•Green IT Consulting - A niche segment of IT Consulting
•Mobile Application Development
•Sustainability Consultancy
•Health Care IT Consulting
•Financial IT Consulting
•Management consulting work
•Phased Model Framework
•How Consultants learn
•Phased vs. Other models

3.  Tech boom of the ‘90s, IT consultancies (like marchFIRST) appeared
from nowhere and quickly attained hundreds of millions of dollars of
annual revenues.
 In ‘90s, widespread commercialization of network computing
brought tidal wave of technology opportunities to light (ramp up
new systems like private data networks, e-commerce systems).
 In 2000, “Y2K” concerns lead to massive consulting
projects. Marketing partnerships between leading H&S
manufacturers and consultants led to high profits for both (quickly
recommend, purchase and install technology system packages).
 Enterprise-level systems for seamless real-time information from
subsidiaries around the globe to top managers, became standard
at top global companies.
 Corporations now have new IT needs due to rapidly expanding
fields of social networking, mobile computing, online employee
collaboration and “cloud” computing and data storage.

4. Young Industry inventing, reinventing, transforming in a short span.

6. IT Strategy Consulting
•Analysis, Development,
Implementation &
controlling of IT strategies
IT Organisational
Consulting
•Business Process
Reengineering,
Outsourcing, IT Service
Management, Workflow
Management, Business
architecture etc.
IT Infrastructure Consulting
•Hardware and networks,
IT Security, IT integration,
databases, Information
systems.
Non-technological IT
consulting
•project management,
change management,
quality management,
capital budgeting,
market analysis, etc.
eSolutions consulting
•eCommerce,
eProcurement,
eLearning,
eGovernment, etc.
IT training
•Hardware and software
training, skills
management, etc.
Core Consulting fields
Supporting areas

8.  International outsourcing to be less taboo.
 Traditional outsourcing destinations has
done exceptionally well during last 10-15
years (primary driver being cost).
 Emergence of low cost – high skilled
delivery centers nearer to demand centers.
 Delivery have become more viable from
destinations which are more culturally
aligned.
 Domain requirements have become more
specialized requiring niche skills (may not
be available in traditional offshore regions).

9.  Large number of firms to move into the
cloud.
 Widespread use of virtualization
(virtualization consulting is now a staple
service offering)
 Cloud computing and Virtualization to be
used in tandem.
 Greater demand for remote collaboration
and project management tools (Ubuntu
One, WS Elastic Beanstalk etc.)
 Growth of online outsourcing platforms
(oDesk, Elance, Guru, vWorker etc.)

10.  Green IT refers to environmentally sustainable
computing or IT. Energy efficiency is not just for
the data center.
 Corporate sustainability is here to stay; and
green IT is not a fad or fashion.
 Enterprises implementing green IT need
process change and consulting support, not
just new hardware and software.
 Market green IT with a holistic vision but a
tactical implementation path.
 Green IT has many customer stakeholders,
each with a different view of its priority and
benefits.

11.  Continued shift to tablets and other mobile
computers.
 Tablet market to hit 479 million units by 2015
(compared forecast of 535 million PCs by
that time).
 Specialize services will be eligible for a
premium in comparison to other service
providers for supplying an extremely timely
service.
 Need to anticipate the unique security
challenges of mobile computers.

12.  Sustainability Consultancy: Consultants help
businesses address and redress the way in which they
operate so that they will be better positioned for the
market of the future while also decreasing their
negative impact on the natural environment.
 Sustainability consultants are hired advisors and
experts to help companies and businesses become
more socially and environmentally responsible in how
they conduct business operations. They can go by the
names of sustainable consultant, green consultant,
eco consultant, or environmental management
consultants.
Sustainability explained through animation:
http://www.youtube.com/watch?v=B5NiTN0chj0&feature
=player_embedded

13.  Conduct company assessments for carbon, energy, water, waste,
hazardous materials, environment impacts, etc.
 Develop overall strategic sustainability plans
 Provide plans on how to reduce vital resources including energy, water
and oil
 Provide plans on environmental management and compliance
 Provide plans on waste reduction in company operations and
manufacturing
 Provide advice on green building design, construction and facility
improvements
 Provide options on packaging to minimize waste and reduce weight
 Provide plans on communication and marketing strategy with PR and
media campaigns and sustainability reporting
 Provide guidance on sustainable purchasing practices
 Install and implement measurement tools to monitor and report key
data
 Provide training and education on environment and sustainability topics
 Provide implementation and project management support with
sustainability initiatives
 Provide plans to improve community involvement and volunteer
programs
 Assist with developing key relationships with non-profit organizations and
other important stakeholders
 Assist in corporate culture change to make companies self-sustaining

14.  Healthcare IT Consulting
help clients lower
operational costs, improve
patient care standards,
ensure compliance with
regulatory standards, and
achieve higher growth in
revenue.
Global Delivery Model:
Rich experience in onsite client facility, development /
implementation, and post implementation support
makes Healthcare IT Consulting capable of delivering
24x7 services to small, medium, and large Healthcare
clients.

15.  Healthcare Project Management/ Program Management
 Healthcare IT Strategy & Business Automation Services
 Medical Data Conversion and Validation
 Healthcare IT Integration & Migration
 Healthcare IT Operational Process Optimization
 Change Management-Healthcare IT
 Healthcare Application Analysis, Design & Development
 Healthcare Enterprise Reporting & Data Analytics Services
 Healthcare/Medical System & Security Setup and Risk
Assessment
 QA Testing & Validation
 Production Go-Live/Post Go-Live Support
 Helpdesk/Training (development &
Implementation)/Technical Writing
 Healthcare Business Process Management (BPM) Solutions

16.  Financial IT Consultancy helps in
transforming technology into competitive
advantage for financial services
organizations in the world.
 Helps leading global financial services firms
manage risk, comply with regulations,
enhance product features, and manage
transformational challenges while driving
efficiency and improving service levels.

17.  Multi-services approach with an integrated
Technology, Operations and
Infrastructure service offering
 Application development, Enhancement,
Support and Maintenance, including
expertise in enterprise solutions like SAP,
PeopleSoft, and Enterprise Content
Management solutions.
 Development, enhancement and
maintenance of Risk applications, across all
aspects of risk like Credit, Market,
Operational, and Liquidity.

18. fixed way
• standardized
generic method
• phase-model
filled with
content matter
variable way
• do not follow a
standardized
generic method
• something
completely
different every
time
case-based
way
• do not have a
standardized
generic method
• generic
elements from
“old” cases

19. Problem
clarificati
on
Diagno
sis
Solution
generation
Testing
Implem
entation
Evaluation

21.  Consultants generally do not follow phase-models
Phase-models is predominantly used for methodological
functions.
 Most consultants show some flexibility in the application
of their models ,especially in combining phases.
 External functions of phase-models, communication
and project-management, are generally considered
more important than the internal,
 The role of codified knowledge in consulting repertoires
will increase in the future, in particular to facilitate case-
based working.
 phase-models have an educational function. They can
be used to educate junior consultants. Phase-models
guide inexperienced consultants and help them to do a
kind of job.