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ASL & BiSL introduction ENG

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ASL BiSL Foundation (formerly ASL Foundation) has managed ASL and BiSL’s key ideas for several years, and is now developing them further. In doing so, it is seeking to bring business and IT closer together. The supply of information – perhaps by its very nature – needs to take place via an integrated chain.

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ASL & BiSL introduction ENG

  1. 1. <ul><li>asl bisl foundation </li></ul><ul><li>2010 </li></ul><ul><li>www.aslbislfoundation.org </li></ul>Introduction ASL BiSL Foundation
  2. 2. Management Summary <ul><li>Business depends on IT </li></ul><ul><li>IT is a substantial investment </li></ul><ul><li>IT Management is a relatively neglected domain </li></ul><ul><li>Business and IT still don’t interact effectively </li></ul><ul><li>Complexity and communication are key issues </li></ul><ul><li>Process Models are part of the solution </li></ul><ul><li>ASL BiSL Foundation can help </li></ul>
  3. 3. IT & Business Domains Supply Demand IT Service Provider IT & Business IT Service Consumer IT Component Suppliers Management Application Suppliers Business Information Management Users Technical Infrastructure Management Application Management Infrastructure Suppliers
  4. 4. Business Information Management <ul><li>Advising Customer management as to strategic and tactical information requirements </li></ul><ul><li>Specifying information requirements </li></ul><ul><li>Designing and implementing non-automated Information systems </li></ul><ul><li>Acquiring automated Information systems and related services </li></ul><ul><li>Designing and implementing processes and procedures for use of Information systems </li></ul><ul><li>Supporting the end users on how to use the Information systems </li></ul><ul><li>Ensuring that Information systems are used appropriately </li></ul>Supply Demand IT & Business IT Service Consumer Management Business Information Management Users
  5. 5. What’s the Problem? <ul><li>“ Customers want providers to be more pro-active and innovative ” </li></ul><ul><ul><li>(Forrester, North American Applications Outsourcing, Q1 2007) </li></ul></ul><ul><li>“ Providers are challenged to deal with the immaturity of user organizations in approaching AO decisions methodically and strategically” </li></ul><ul><ul><li>(Gartner, Market Trends: Application Outsourcing, Worldwide, 2006) </li></ul></ul><ul><li>“ Cost takeout remains a key driver in AO, but process improvement, quality initiatives, vertical knowledge, packaged application expertise and core life cycle application skills are becoming more important to a service provider's sustained value proposition” </li></ul><ul><ul><li>(Gartner, Market Trends: Application Outsourcing, Worldwide, 2006) </li></ul></ul>
  6. 6. Pains IT Service Providers <ul><li>Delivery not under control </li></ul><ul><li>Quality issues, outages and delays </li></ul><ul><li>Misunderstandings with customers and IT partners </li></ul><ul><li>Staff not motivated for Application Management </li></ul><ul><li>Mugged by Application Development </li></ul><ul><li>Complex application portfolio </li></ul><ul><li>Business doesn’t know what it wants </li></ul><ul><li>Business refuses to take responsibility </li></ul>
  7. 7. Pains IT Service Consumers <ul><li>Outages and performance issues cause loss of production, sales and clients </li></ul><ul><li>Extra costs, missed revenue and loss of market position due to slow IT change </li></ul><ul><li>Missed opportunities to innovate with IT </li></ul><ul><li>Damage to reputation when things go wrong </li></ul><ul><li>No grip on costs, changes, projects </li></ul><ul><li>IT not proactive and innovative </li></ul><ul><li>IT just doesn’t understand us </li></ul>
  8. 8. ASL BiSL Foundation <ul><li>Professional association for Information Management and Application Management </li></ul><ul><li>Founded in 2002 in the Netherlands as Non-profit, Vendor-independent, Public domain organization </li></ul><ul><li>Advance professionalization of IT from both a business and an IT perspective </li></ul><ul><li>Funded by 30 Demand and Supply organizations who benefit from standards and best practices </li></ul><ul><li>Standards and best practices are freely available </li></ul><ul><li>http://www.aslbislfoundation.org </li></ul>
  9. 9. ASL BiSL Foundation - Partners <ul><li>Accedis </li></ul><ul><li>Alliander </li></ul><ul><li>ASR Netherlands (Fortis)* </li></ul><ul><li>bITa Center (Events) </li></ul><ul><li>BSI/KPMG (Certification) </li></ul><ul><li>Capgemini </li></ul><ul><li>Centraal Beheer / Achmea * </li></ul><ul><li>Dutch Ministry of Defense * </li></ul><ul><li>Dutch Ministry of Justice </li></ul><ul><li>Dutch Ministry of Education </li></ul><ul><li>Dutch Police Force * </li></ul><ul><li>Dutch Tax and Customs Administration </li></ul><ul><li>EXIN </li></ul><ul><li>* Managing Partner </li></ul><ul><li>HINFON </li></ul><ul><li>ISES </li></ul><ul><li>Ideas to Interconnect </li></ul><ul><li>Innovative Consulting (Italy) </li></ul><ul><li>Kenna Management Group (India) </li></ul><ul><li>KZA </li></ul><ul><li>NOVI </li></ul><ul><li>Ordina * </li></ul><ul><li>Quint Wellington Redwood </li></ul><ul><li>Sogeti </li></ul><ul><li>UWV </li></ul><ul><li>Valori </li></ul><ul><li>Van Haren Publishing (Publications) </li></ul><ul><li>Ventus </li></ul><ul><li>Blue = Business, not IT </li></ul>
  10. 10. ASL Testimonials <ul><li>Tata Steel (Corus) uses ASL (and BiSL) to create integral information provisioning and improve efficiency in 500 furnaces </li></ul><ul><li>Alliander uses ASL to improve interaction between Apps & Ops </li></ul><ul><li>Capgemini uses ASL to reduce risks during changes </li></ul><ul><li>Wincor Nixdorf uses ASL to ensure smooth transition from development to operations </li></ul>
  11. 11. Other ASL Users <ul><li>Achmea </li></ul><ul><li>ASR (Fortis) </li></ul><ul><li>Dutch Central Financial Institute (CFI) </li></ul><ul><li>Dutch Ministry of Defense </li></ul><ul><li>Heijmans </li></ul><ul><li>ING </li></ul><ul><li>Ordina </li></ul><ul><li>Various Municipal Authorities </li></ul><ul><li>Water Control Board </li></ul>
  12. 12. BiSL Testimonials <ul><li>Inland Revenue uses BiSL to improve roles and responsibilities and proactively prevent damage as a result of ICT problems </li></ul><ul><li>Public Prosecutor uses BiSL to assess and ensure quality of information systems during transition from development to operations </li></ul><ul><li>Fortis uses BiSL to anticipate changes and use budget better </li></ul><ul><li>Getronics uses BiSL to clarify roles and responsibilities and ensure that the business’ needs are translated to IT </li></ul><ul><li>UVIT uses BiSL to align information management in four merged insurance companies </li></ul><ul><li>Dutch Police Force uses BiSL to reduce mistakes and knowledge transfer costs </li></ul>
  13. 13. BiSL Users <ul><li>Achmea </li></ul><ul><li>ANWB </li></ul><ul><li>Dutch Ministry of Defense </li></ul><ul><li>ING </li></ul><ul><li>Various Municipal Authorities </li></ul><ul><li>Wilma </li></ul>
  14. 14. ASL BiSL Foundation – Free Products & Services <ul><li>Process frameworks: ASL and BiSL </li></ul><ul><li>Best practices </li></ul><ul><li>Publications, Whitepapers, Presentations </li></ul><ul><li>On-line support </li></ul><ul><li>Examination specification </li></ul><ul><li>Certification specification </li></ul><ul><li>Theme sessions (free), Annual conference (fee) </li></ul>
  15. 15. Partners – Commercial Products & Services <ul><li>Books (Van Haren Publishing) </li></ul><ul><li>Training (Various) </li></ul><ul><li>Professional Certification (EXIN) </li></ul><ul><li>Consultancy (Various) </li></ul><ul><li>Process Assessments (Various) </li></ul><ul><li>Process Certification (BSI/KPMG) </li></ul>
  16. 16. International Ambitions <ul><li>Members prefer widely acknowledged standards </li></ul><ul><ul><li>Members fund international promotion </li></ul></ul><ul><ul><li>Presentations and publications </li></ul></ul><ul><li>Dutch standard NEN3434 for Application Management is based on ASL and is currently being ‘fast-tracked’ to ISO standard </li></ul><ul><li>Supported by local ambassadors </li></ul><ul><li>Using mutually beneficial knowledge-sharing liaisons with other professional associations </li></ul>
  17. 17. <ul><li>ASL recognized by Gartner as a maintenance addition to the development oriented standards CMM and CMMI </li></ul><ul><li>Dimension Data report that 32% of organizations in 50 countries are engaged with ASL </li></ul><ul><li>Subject of future research by Forrester </li></ul><ul><li>ASL mapped to ITIL V3 in an ITIL white paper (>60000 downloads) </li></ul><ul><li>ITIL (OGC) recognizes ASL as having added value </li></ul><ul><li>ASL and BiSL recognized by itSMF as complementary and closely related to ITIL </li></ul><ul><li>ASL and BiSL presented at conferences in Europe, USA, India, SE Asia, Australia </li></ul>International Status
  18. 18. Geography <ul><li>Web traffic </li></ul><ul><li>21% outside NL </li></ul><ul><li>AGR 12% </li></ul><ul><li>121 countries </li></ul><ul><li>Top 14 = 90% </li></ul>
  19. 19. Positioning ASL, BiSL & ITIL ITIL BiSL ASL Supply Demand IT Service Provider IT & Business IT Service Consumer IT Component Suppliers Management Application Suppliers Business Information Management Users Technical Infrastructure Management Application Management Infrastructure Suppliers
  20. 20. ACM Support Enhancement Capac. mgt Contin. mgt Incid. mgt Avail. mgt Config. mgt SW ctrl & distrib Chng. mgt Planning and control Cost management Quality management Service Level management ICT devel. strategy ICT portfolio management Customer environ. strategy Customer organ. strategy OCM Technology definition Service delivery definition Skills definition Market definition Account definition Connecting Operational Governance Life cycle management Impact analysis Design Realisa-tion Testing Imple-mentation ASL - Application Services Library Framework
  21. 21. Ensure long term alignment with the users’ business Keep application(s) up-and-running Keep application(s) up-to-date Ensure long term success for the appl.mgt organization Manage time, costs, quality, expectations ASL - Application Services Library Framework Operational Governance Connecting SW ctrl & distrib Chng. mgt
  22. 22. Planning and Control Financial management Demand management Contract Management Operational IT management Data management User support Infor- mation coor- dination Governance Management Operations Operations management Functionality management Requirements specification Design non- automated IS Transistion planning Review and test Define business process dev. Develop information strategy Supplier relationship management Chain partner relationship management Define organization User relationship management Develop I-organization strategy Information Lifecycle Management Define chain developments Define technological developments Change- mgt Transition Information Portfolio Management BiSL - Business information Services Library Framework
  23. 23. Ensure long term alignment with the users’ business Keep the information provisioning up to date Keep the information provisioning up and running Manage costs and benefits, demand and supply Infor- mation coor- dination Governance Management Operations Operations management Functionality management <ul><ul><li>Ensure </li></ul></ul><ul><ul><li>long term success for </li></ul></ul><ul><ul><li>the info.mgt organization </li></ul></ul>Develop information strategy Develop I-organization strategy Change- mgt Transition BiSL - Business information Services Library Framework
  24. 24. Best Practices
  25. 25. Publications
  26. 26. Training
  27. 27. Examination
  28. 28. Self Assessment
  29. 29. Knowledge Sharing
  30. 30. <ul><li>For more information </li></ul><ul><li>[email_address] </li></ul><ul><li>www.aslbislfoundation.org </li></ul>Questions?

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