1. Benjamin T. Ruzic
Saint Louis, MO 63109  314-276-7226  btruzic@gmail.com
Summary
I have a strong background in sales/customer service, and administrative/clerical roles related to various
medium/high-end value consumer product lines. I have experience with electronic media associated with
electronic news gathering, with knowledge of videography techniques, video editing, and writing and editing
news/promotional copy for air. I also have extensive experience in childcare with an emphasis in special
needs and medical needs children.
Skills
 Twenty plus years of customer service and sales experience.
 Five years ENG videography experience.
 Special needs/medical needs childcare.
 Microsoft Word, Outlook, and Excel, various proprietary software
 Billing and service systems associated with telecommunications/cable companies and pest control.
 Mechanical aptitude, hand tools, basic engine mechanics, computer hardware and software.
 Effective multi-tasking and problem solving abilities.
Experience
Customer Service
 Providing customer service to weight loss patients, cable, cellular phone, high-end jewelry and watch,
pest control, and new and used car and truck customers.
 Operating a pc with various proprietary telecommunications software interpreting multi-level/multi-screen
billing and service information for each customer in a virtual call center.
 Greeting new and returning customers in person at retail establishments.
 Retrieving missing information to complete customer profiles.
 Scheduling, routing, and dispatching for customers and technicians of pest control company.
 Taking in, cataloging, and servicing fine jewelry and watches.
 Performing minor repairs on jewelry and watches.
 Performing minor repair on hand held electronic devices and cell phones.
 Keeping detailed records regarding issues and incident resolution in customer profiles.
 Successful in making wide ranges of people feel comfortable in front of a television camera for the
purposes of interview or general news gathering.
Sales
 Sales of weight loss programs including minimally invasive cosmetic procedures.
 Sales of cable telephone, television, and high speed internet services and equipment.
 Sales of new and used cars, trucks, and vans, as well as add on services and products.
 Sales of cellular phones and service packages. Sales of satellite television services and equipment.
 Sales of fine and exclusive jewelry and watches.
Office Coordination/Site Management
 Inventory control including merchandise counts and ordering.
 Training new and existing employees regarding company procedures, product and service knowledge,
and sales and service presentation.
 Acting as manager in supervisor’s absence
 Responsible for opening and closing of retail locations.
 Performing minor repairs on office equipment and displays
 Store security and loss prevention and cash drawer management.
 Maintaining log for incoming and outgoing repairs for fine jewelry and watches.
 Display merchandising, design, and building.

2. Benjamin T. Ruzic
Saint Louis, MO 63109  314-276-7226  btruzic@gmail.com
ENG Videography
 Shooting and editing news, sports, advertising, and promotional video for air.
 Use of digital video cameras in various formats.
 Use of linear and non-linear digital editing equipment.
 Writing and editing news copy for air.
 Operating live truck for remote shows and breaking news.
 Teaching shooting and editing video, writing and editing news copy, and general presentation to new
videographers, reporters and interns.
Childcare/Special Needs Childcare
 Provide care for three special needs children (8, 5, and 3 years of age) including seizure disorder,
cortical visual impairment, developmental delays, reactive attachment disorder, anxiety disorder, and
PTSD.
 Conduct daily activities to meet children’s physical, emotional, and developmental needs/goals.
 Administer medications and tube feedings for 3 year old; medications and meals for 5 and 8 year olds.
Employment History
Oct. 2012 – Sept. 2015 Caregiver Durphy Residence, St. Louis,
MO Jul. 2012 - Nov. 2012 CSR, Tech Assistant, Administrative Assistant, Temp
Holper’s Pest & Animal Solutions,
St. Louis, MO
Aug. 2009 - Jan. 2011 Jewelry Sales Associate Clarkson Jewelers, Lake St. Louis, MO
Mar. 2008 - Oct. 2008 Jewelry Sales Consultant Zales Outlet, Hazelwood, MO
Jun. 2007 - Sept. 2007 Patient Communications Center Associate Go fig. Inc., St. Louis, MO
Apr. 2006 - Nov. 2006 Telephone Sales Specialist Charter Communications, Town & Country, MO
Sept. 2005 - Nov. 2005 Sales Consultant ELCO Chevrolet, Ballwin, MO
May 2003 - Apr. 2005 Sales Associate Custom Cellular, Manchester, MO
Aug. 2000 - Apr. 2003 Sales Associate Bailey, Banks, & Biddle Jewelers, Richmond Heights, MO
Feb. 1995 - May 2000 Senior ENG Videographer Quincy Broadcasting Co./WGEM-TV, Quincy, IL
Apr. 1994 - Feb. 1995 Production Assistant/Paid Intern Continental Cablevision, Quincy, IL
Mar. 1990 - Jan. 1995 DJ, Production Assistant, Sales Sound Explosion DJ, Sound & Lighting
Service,
Belvidere, IL
Jun. 1990 - Jan. 1994 Sales Associate Fox’s Jewelers, Rockford, IL
Education
Bachelor of Arts, Broadcast Communications
Quincy University, Quincy, IL - Dec. 1994
References
Available upon request