1. Benjamin Kloos
1401 Payne Avenue, Saint Paul, MN, 55130 | 651.226.5329 | bakloos19@gmail.com
OBJECTIVE___________________________________________________________
Enhance my careerwitha companyin whichmycommunication, customerservice,andtechnical skills
will be anassetto the organizationwhile expandingmystrengths,knowledge,andabilitiestocontinue
to grow bothpersonallyandprofessionally.
SKILLS______________________________________________________________
 ProficientwithMicrosoftOffice 2003 - 2010
 Strongcommunication,customerservice,andleadershipskills
 Self-motivatedandhighlyambitious
 Strongprojectand time managementskills
WORK EXPERIENCE_____________________________________________________
Lead – EDI Testing | SPS Commerce | November2011 to Present
 Identifyprocessimprovementstoimprove efficiency forthe team
 Leadingthe educationof ourteamand customerto ensure theirsuccessinproduction
 Reviewtestingprogramsbefore theyare handedoff toourteam
 Provide technical assistance andtrainingtomembersof ourteamas well asothers
 Managing the onboardingof bothinternal andexternal new hirestoourteam
 Provide knowledgeable feedbacktocustomersina timelymanner
 Maintaina workingknowledgeof tools,services,andtestingprograms
 Leadinginitiativestoimprove qualityandaccuracy of setupsbyour team
MemberAdvisor | AffinityPlusFederal CreditUnion | May 2011 to September2011
 General tellerdutiessuchasdeposits andwithdrawals
 Collaborated withmembersregardingpersonalandautoloans,investments,andmortgages
Assistant Manager | Warehouse Wine & Spirits | January 2006 to May 2011
 Managed Point-of-Sale systemtocustomize orderreportsandcontrol inventory
 Trainedandmentorednewemployees
 Facilitatedwithoutside vendorstocoordinate promotional effortsbetweenstores
LEADERSHIP ROLES______________________________________________________
Lead - EDI Testing | SPS Commerce | November2011 to Present
 Train andmentornewemployees
 Create and drive initiativestoimprove efficiency, BestPractices,andproductenhancements
 Create documentationnecessaryforthe teamtobe successful
EDUCATION__________________________________________________________
WinonaState University | Winona,Minnesota | January 2003 to May 2011
Double Major: ManagementInformationSystemsandBusinessAdministration
GPA: 3.21
CERTIFICATIONS
 MRA – LeadershipforLeads