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Get ahead of the cloud or get left behind


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An enterprise cloud computing strategy results in:

Broad consensus on goals and expected results of moving select processes to the cloud
Standardized, consistent approach to evaluating the benefits and challenges of cloud projects
Clear requirements for the negotiation and monitoring of partnerships with cloud service providers
Understanding and consensus on the enabling and managing role IT will play in future cloud initiatives
Goals and a roadmap for transforming internal IT from asset managers to service broker

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Get ahead of the cloud or get left behind

  1. 1. 1Info-Tech Research GroupGet Ahead of the Cloud or Get Left BehindInfo-Tech’s Cloud Strategy Workshop
  2. 2. Info-Tech Research Group 2Cloud is challenging and confusingCurrent Cloud StateOrganizations Think…. IT Concerns…“This service canTotally be in the cloud”The CloudGAP
  3. 3. Info-Tech Research Group 3Close the GAP with a Cloud StrategyFuture Cloud StateSynthesize• Cost Reduction• Speed to Market• Scalability• Downtime/ DR• Security & Compliance• Availability & Monitoring• Data & App Integration• Enabling Technology• IT Skills and RolesBusiness DriversIT CapabilitiesUnderstandApplication ReadinessSelect CloudSolutionsDeploy&GovernEstablishThe RoadmapEstablish Governance
  4. 4. Info-Tech Research Group 4Cloud is similar to Outsourcing of 20012001I wonder if we can outsourcethis to a web hoster, managedservice provider, orapplication service provider?2012I wonder if we can use theCloud for this?Ask ten people what the Cloud is and you will receive 11 answers.– Bob Olwig, WWT (“
  5. 5. Info-Tech Research Group 5Un-managed and ad hoc approaches to cloud opportunities cause:Increased potential for unacceptable riskFragmentation of business data, processes, and identity managementMissed opportunities to lower costs and improve serviceIT is shut out of key IT decisions. Increased likelihood of “shadow IT”. Role and validity isquestioned.An enterprise cloud plan results in: Broad consensus on goals and expected results. Standardized, consistent approach to evaluating Clear requirements for negotiation & monitoring of cloud vendors Understanding and consensus on the role IT will play in future cloud initiatives. Goals and a roadmap for transforming internal IT from asset managers to service brokers.You need a plan for IT to “own” the Cloud
  6. 6. Info-Tech Research Group 6Use a Cloud Strategy Creation ProcessConsolidatedGoals, Capabilities & InitiativesSynthesizePrioritize & Alignto theOrganizationDeploymentMethods/ Apps• Cost Reduction• Speed to Market• Scalability• Downtime/ DR• Security & Compliance• Availability & Monitoring• Data & App Integration• Enabling Technology• IT Skills and RolesBusiness DriversIT CapabilitiesCommunication& GovernancePlanCloud RoadmapA fundamental requirement is to consider priorities across a wide variety of stakeholders. This will drivesecurity, platform, and communication of the cloud strategy.
  7. 7. Info-Tech Research Group 7Define the Business DriversOrganization Strategy• Big organizational moves• Short and long term goals• Mission & Vision statements• Financial TargetsOperational Goals• Customer Experience – SLA/ and reporting• Efficiency targets• Balanced Score cards• Disaster RecoverLines of Business• Marketing• Business specific areas• Departments (education or Gov’t)Other Goals• Increased Innovation• People Operations/ Engagement Strategies• ComplianceCloudDrivers
  8. 8. Info-Tech Research Group 8Define the IT Capabilities & Understand the Risks of theCloudNeededCapabilitiesPractical Impact• Redefined “risk” from an amorphous and unknown set of challenges to a manageable and well-defined list.• Identified service-specific risks in the cloud, as well as mitigation strategies.• Provided a consistent framework for assessing risks in other services.• Enabled IT management to accelerate decision-making on cloud risks, in conjunction with business leadership.
  9. 9. Info-Tech Research Group 9Simple Diagnostics can Help Idtentify Capability Gaps.A preliminary review of the organization has shown a strong readiness forsupporting cloud initiatives.Current Approach to Service ProvisioningSecurity/AvailabilityIntegrationIT RolesFacilitiesOverall Score*
  10. 10. Info-Tech Research Group 10Identify Business Activities and Supporting Technologies thatcould Leverage CloudBusiness Activity Business Impact Supporting TechnologyManufacturing• Provides product• Tracks inventory• SAP• WebSphere• ERP System 1Marketing• Generates demand withconsumers• Websites• DemandtechDistribution• Drives revenue• Delivers goods• System 1• System 2Sales• Generates revenue fromcustomers• UC• VistaSupply Chain• Customer Service• Ensures supply• SAP• IristaManagement & Control• Financial Reporting• Contracts• Livelink• SAP• Clickview
  11. 11. Info-Tech Research Group 11Costs andBenefitsRisks and ChallengesAssess Readiness and Value of Moving ApplicationsCloud Decision MatrixValueReadinessCost Efficiency Service AgilitySecurity/ComplianceData/App IntegrationAvailability/ReliabilityEnabling TechnologyIT Skills and RolesTech RoadmapNot Right NowLots of work to bedone and/or morematurity required.Proceed with CautionWork on maturity andreadiness still needsto be completed.Good to GoThese workloads areready for the cloudtoday.HighValueHighReadinessPrioritizedList
  12. 12. Info-Tech Research Group 12Select Cloud Services with a Standard Process
  13. 13. Info-Tech Research Group 13Determine how to Manage Cloud VendorsUnderstand areas to refocus skills development for the IT team.
  14. 14. Info-Tech Research Group 14Define the RoadmapITSTRATEGYBUSINESSPROCESSIT PROCESS RESOURCESSHORT-TERM<6MONTHSLONG-TERM>1YEARMEDIUM-TERM6-12MONTHSBuild CloudProcessList CloudGoalsExecutivebuy-inID BusinessActivitiesVendorMetrics/SLAVendorMgmt StdsBusiness Caseand TCOInfrastructureReviewStandardizeToolsetsNetworkMapsIntegrationPlanningProjectManagementComm PlanChangeManagementResourcePlanningIT RoadmapPrioritizeApp ListRun svcsthrough toolRFP / Bus.ReqtsBus. ProcesstrainingSvc DeliveryProcessIT role defn inRFP processEncryptionPolicyDataRetentionSvc DeskPolicyITIL & CloudJobDescriptionsMap Skill-setsTraining PlanContinuousImprovementReview andupdateprocessReviewResourceplansID active &redundantskillsReview roledescriptions
  15. 15. Info-Tech Research Group 15Align Cloud Strategy & Application Deployment withBusiness DriversDrivers Where Cloud Can HelpExecutives1. Increase IT/ businesscapabilities2. Reduce capital3. Maintain operational costs1. Improve speed to implement new services2. Reduce up front capital requirements3. Increase Opex predictability and transparencyIT1. Reduce emphasis on system/hardware admin2. Do more with existingresources3. Provide the services oftomorrow1. Off-load infrastructure mtce. to Cloud, & refocusresources on strategic services2. Reduce support for non-strategic services3. Implement new solutions quicker. Leverage bestpracticesBusinessUsers1. Consumer analytics2. New applications to drivesales3. Increased access1. Consolidated services (e.g. Salesforce)2. Free resources to explore innovative solutions3. Cloud (web) based solutionsKey Business ObjectivesThe following business drivers are guiding IT and Company ABCs adoption of the Cloud.
  16. 16. Info-Tech Research Group 16Build the Governance & CommunicationCommunicationTypePurpose(Introduce / Implement /Adopt)Audience(Stakeholder?)Communicator(Who?)Timing(Date or Frequency?)ISC Review high levelstrategy and projectapprovalExecutive steeringcommitteeJames Alexander QuarterlyAll Hands Meeting Update full IS/IT teamon Cloud initiativesAll IS/IT James Alexander QuarterlyLeadership meeting Status update andconfirm alignmentIT Leadership Team WeeklyCloud Meeting Status update andconfirm alignmentIT Team + MikeSmithMatt Mandich WeeklyISC Review high levelstrategy and projectapprovalExecutive steeringcommitteeMatt Mandich Quarterly