La collaborazione europea continua - relazione sui progressi ottenuti in questi due anni

1. La collaborazione europea
continua - relazione sui
progressi ottenuti
Andreas Ponte

2. About the speaker
• Andreas Ponte about.me
• ~20 years of experience in the IBM/IT world
• Worked for a Reinsurance company until 2007, amongst other things responsible
for the global communication infrastructure
• Joined Belsoft AG, an IBM Premier Business Partner located Switzerland, in 2007
with focus on consulting in the IBM Domino and mobile solutions area
• Since 2014 CEO of Belsoft Collaboration AG
• IBM Champion for 2015 and 2016
2

3. • System Integrators
• IBM Domino/Notes / IBM Traveler / IBM Verse
• IBM Connections
• IBM Sametime
• Custom Development
• Domino
• XPages
• Interfaces and Systemintegration
• Education for Administrators, Developers
and Users
• Member of the Penumbra Group
• Collaborationwith strong partners

4. The Client
• European Alliance Partners Company AG is the service company
equally owned by the 8 partners and is headquartered in Zurich,
Switzerland. This company facilitates the exchange and activities
between the Partners.
• Eurapco is a unique strategic alliance of leading European mutual
insurance companies. The Alliance consists of 8 partners that
operate in 18 countries across Europe.

5. The Client
• Eurapco Partners aim to benefit from their involvement on the
international stage to strengthen their ability to compete in their
local markets and are unified in one goal: to create value together.

6. The Design Partner
nbrion – soluciones creativas
nbrion is a small advertising agency located in Torrelodones,
near Madrid, in Spain. They are specialized in branding,
social media and branded content.

7. The Project

8. The starting point
• Small infrastructure with 3 Servers
• Critical but somewhat old Notes Applications with complex processes and
workflows
• The desire to offer their customers more and better services
• It’s time to renew and modernize the offering

9. Goals
• To simplify and enhance the communication and collaboration
• To “modernize” the services/applications
and offer additional state of the art functionality
• To implement a hybrid solution of local and hosted infrastructure

10. OUR MISSION: We believe that SOCIAL
COLLABORATION is the new way to work in
a digital world and also in Eurapco.
Eurapco offers its Partners a secure and
innovative platform for “social
collaboration”. – IBM CONNECTIONS.
OUR VISION: We want e-join to become the
place where most collaboration takes place
in the Eurapco Alliance.
WHY?
HOW?
WHAT?
The purpose of e-join

11. The infrastructure (now)

12. Before the launch
• Move Eurapco activities into specific communities
• We migrated over 40 GB of data (files) from a Notes database to
IBM Connections Files
• Branding and customisation
• Adoption strategy

13. A. Training: Project Managers to become “part time”
Community Managers – DIGITAL LITERACY GUIDE
B. Vibrant team community – Working out loud
Launch of e-join January 2015
• 416 users – automatically added as members of the Communities
• Simplification for first time use:
Focus on quality!
NOT on quantity

14. Where are we now?
416
950
1567
0
200
400
600
800
1000
1200
1400
1600
1800
launch 2015 end of 2015 2016
GROWTH OF USER BASE
Users

15. E-join settings
q When joining a community you automatically follow the community
q All users are by default members of two communities:
§ Help
§ Eurapco
q Individual email notifications for:
§ @Mention
§ File share directly with a person
q Landing page

16. Reverso Translation Plugin

17. Reverso Translation Service

18. Special usage to increase activity
• Eurapco on-line magazine
• Communities for large events

20. The e-join login page
• «Remember
me» checkbox
• Password
recovery
• Registration
form

21. Events Widget

22. Events
XPages Application
Connections Files

23. Moving forward – e-join in figures today
q 1.500 users from 8 Partner companies
q Daily tool for Eurapco team in Zurich – 16 people
q 60 Communities all with appointed community managers
q Over 90’000 files
q 20’000 topic forums
q 23% inactive users – not events registered in the last year
q 4 most used features:
Files, IBM Docs: co-creation; Forums; Events page

24. Analytics tool
• We use Kudos Analytics to identify Communities, content and user involvement

25. Some important lessons learned
q We underestimated the migration process: over 13.000 files
q Integration of main business activities into platform
q Promote user cases to show value
q Make it as easy as possible for users
q Train community managers in digital literacy
q Make decisions based on measurements and user surveys
q This is a continuous improvement, you will never be ready!

26. Next steps and future focus
Move from
USER ADOPTION
ADAPT THE TECHNOLOGY
TO THE USER NEEDS

27. Want do know more?
Get in touch with us for further clarification and information
Belsoft Collaboration AG
Russenweg 26
8008 Zurich
Tel: +41 44 388 13 41
collaboration@belsoft.ch