1. Becky L. Conway, FMP
2031 Bayberry Lane
Hoffman Estates Il, 60169
847 -781-8225-Home
615-306-1929-Cell
Beckyconway1964@gmail.com
Objective General Manager in Food Service Management
Skills  15+ years ofexperienceofmanaging food, labor and direct costs
 Increased customer survey satisfaction through a more
popular menu cycle by 15%
 Successfully groomedand mentored 2 staffmembers for next level career
opportunities
 Directly responsible for addressing staffissues in a professional and confidential
manner for up to 40 employees
 Conducted training sessions for HACCP and customerservice
 Lowered subsidy Y TDon first year P&L by $50,000
 15+ years ofexperiencein maintaining low food cost,inventory control and
purchasing
 9 years ofexperienceplanning retail menus,7 years planning school lunch menus
and 10+ years planning corporate dining, catering and executive menus
 Created 4 levels ofmeals using State ofIllinois Nutritional Guidelines for school
lunches
 Participated in 2 focus groups that centered around customer service satisfaction
and client expectations
Education Stevens-Henagar College On Line
January 2017
 BS in Business
Elgin Community College
June 1984
 AASCulinary Arts
Experience Front Desk Customer Service
Am ita Health Medical Group Elk Grove Village Il. April 2015–Present
Front Desk Customer Service
 Directing patient emergencies to appropriate medical staff
 Scheduling appointments
 Barcoding and distributing medical documents to patient charts and medical staff
Rural Route Carrier
United States Post Office Crystal Lake Il. May 2014 –April 2015
 Sorted and delivered mail as a Rural Route Mail Carrier
 Delivered Amazon Parcels during the Christmas season
AssistantFood Service Director

2. Com pass Group – Chartwells K – 12 Round Lake Il. January 2006 –July 2013
 Inventory control
 Catering set up, menu preparation and billing
 4 levels ofmenu preparation using State ofIllinois nutrition guidelines
 Scheduling and labor control
ARAMARK Corporation
Asst. Food Service Director Chicago Il. May 2006 –December 2006
 Customer satisfaction managerin charge ofdaily meal service
 Managed 1 retail location, staffing, purchasing and inventory
 Addressed all staffing issues for team of 30
Asst. Food Service Director Schaumburg Il. January 2005 –May 200
 All financial reporting,labor, inventory and direct costmanagement
 Catering
 Addressed all staffing issues for team of6
Cash Operations Manager Lake Forest Il. January 1998 –December 2004
 Managed 6 retail locations purchasing, inventory, and laborcontrol
 Addressed all staffing issues for team of15
Marriott International
Food Service Director Several locations in Illinois and Indiana 1988 - 1997
“A” Shift Supervisor Oak Park Il. 1986 - 1988
Bookkeeper NapervilleIl. 1984 –1988
Certifications
 FMP Certified
 Certified in Food Service Sanitation in the State ofIllinois
 Certified in ServSafe from NRAEF
 HACCPT raining