1. P.Chandrakanth
Mobile No: +91-7032208676
Email-id: chandrakanthprasadam@gmail.com
CARRIER OBJECTIVE:
Having 3+years of experience in IT industry as Production Support Engineer; Worked for client base
projects on “Banking and Healthcare” Domain Support for Core Business support.operations.
DAY TO DAY AVTIVITIES:
• Providing the Core Applications product Support for Business operations for client base projects
on different platforms and primarily responsible for handling client issues resolving the crucial
issues of the project.
• Supporting on various Web base Applications Across, ISA, fax servers, file net Modules on different
platforms for End user Activities.
• Troubleshooting and Handling all the aspects of administration tasks EOD and BOD reports and day to day
site monitoring and processing scripts, and Batch jobs Activities
• Provide technical functions support to internal clients by answering telephone calls (primarily) and via Chat
or replying to emails in line with departmental measures
• Frontline Support for File Net Module of EMC input accel for continuous flow of batches which is used to
export the batches into file net system.
• Monitoring the Queue Maintenance Fax servers for Document tracking applications and see that no Doc Ids
are in busy state.
• Hands on experience on Sql,Unix , ISA, IAM, APM compure Tool , Pega SMA, SLA, HP Monitoring tools
and knowledge in Testing and SDLC process.
• Hands on experience in Service Level Management process of Applications as per ITIL framework.
• Analyzing the root cause of the issue of any Alerts and Events in Application server failure like panic
reboot Analysis of sys log and hardware logs.
• Remote Monitoring of different servers which includes App Servers and Web Servers and Performance,
uptime, SQL DB, website status & server resources on various BPM tools to keep them up and running on
24/7 basis.
• Hands on experience on ISA Application Portal support providing the user access management to various
sites and defining the Security polices for on various access for End-users on various departments.

2. • Responding to Alerts on monitoring tools and Perform system health checks and proactive maintenance
tasks on regular bases
• Proactively conducting regular checks MDW and Image Enhancement services.
• Working with the Internal Support Team Leads and Support Manager, contribute to the continuous support
improvement process.
• Generating the Daily and weekly monthly base Business reports on various reporting tools and updating to
the client
• Providing 24/7 hrs On Call and Remote based support and Responding to online/offline queries from the
users.
• Conducting regular checks on hourly basis to ensure 100% availability of services to the clients.
• Worked on BPM HP Site Scope Tool which is used to monitor continuous availability of servers.
• Worked on HP Performance Manager Tool for generating customized graphs and to monitor CPU and
Memory utilization of Servers.
• Worked on Reveille Performance Manager tool is a graphical application monitoring solution for tracking
and reporting the health of business-critical systems. Rapidly identify application problems and process
exceptions.
• Worked on APM Graph Report Tool for generating customized graphs for Imaging Servers.
• Monitoring the PEGA SMA Monitoring Tool to ensure all critical agents are up and running
• Worked on PEGA Log Analyzer Tool for monitoring and reporting App servers system exception count
through system log files .
• Analyzing, solving and documentation of incidents and problems according to required process managing
incident and raised tickets with multiple teams and partners.
• At end of the day we make sure that all reported defects are resolved and closed withy in the approved
resolution times as per SLA
• Involved in scheduling meeting through Cisco Web Ex during war rooms.
Technology Used
• .Net and Java,SQL 2008, WIN 2008 SRV, Batch scripting ,FTP,IIS IAM, BPM Tools like HP Site Scope, HP
Performance Manager, Reveille Application Performance manager tool, PEGA Log Analyzer, PEGA SMA
Monitoring Tool, Compuware -APM Graph reporting tool, Arcos (PIM), Cisco Maintenance Web Ex, Windows XP &
7 operating systems

3. PROFESSIONAL Experience
1. Client project :- HealthCare Domain
• Worked As a Application and Monitoring support in UHG (united healthcare group)
• Payroll by HTC Global Services, Hyderabad ( NOV 2013 to April 2014) Hyderabad.
Project description:
 Providing Application and Monitoring Support for Health care products on RX Imaging, Filenet
Image Services technology and PAS Applications.
 This product basically deals with conversion of Images and their data into machine readable
format. This includes techniques like OCR and ICR to recognize Hand written/Printed
characters on the prescriptions. This serves as upstream application to other underlying
applications.
Nature of Duties Performed
Role: Support Engineer
• Providing Application Support for Core Business BPM Applications for Healthcare applications
like RX Imaging, File net Image Services technology primarily responsible for handling tickets
from client’s environment and resolving the crucial issues.
• Frontline Monitoring Support for File Net Module of EMC input accel for continuous flow of
batches which is used to export the batches into file net system
• Monitoring the EMc ODBC export module which is used to export properties to database
system.
• Monitoring the Image viewer applications for PAS and IRIS to view image of a document from
file net system.
• Checking Queue Maintenance for Document tracking applications and see that no Doc Ids are
in busy state
• Proactively communicating of any unusual event to the respective support team
• Maintaining and monitoring servers to keep them up and running on a 24/7 basis
• Coordinating with the other team members in solving internal application issues.
• Generating the daily basis reports regarding on application wise status and Cpu and Memory
utilizations
• At end of the day we make sure that all reported defects are resolved and closed withy in the
approved resolution times as per SLA
2. Client project : Banking Domain
• Worked as a Application support in OBC- COPEC (banking)
• Payroll by Ds Uncs & Srv Infocom pvt ltd (May 18th 2010 to Mar 31st 2013)
Project description:
• Providing Front line Application Support for Core Banking products on various Web based
platforms portals for banking process like, PIM, ISA, Murex applications,

4. • Providing Application support for Privilege Identity Management Access Control portal suite
and ISA Proxy application for Banking process and updating and giving privilege access for
the end-users assigning security policies and configuring the user management polices
 Giving presentation to client Management personnel and training to the client’s end Users. Thus
making every end users and the stake holders of the Application understand the PIM Solution
so has to achieve the optimization of the existing Information Security Controls by adhering to
the IT Information Security Standards and Compliance and Client’s set norms.
Nature of Duties Performed
• Providing DCP Applications operational Support for on various Web based platforms portals
for banking process like, PIM, ISA
• Front line Application support for PIM-Privilege Identity Management Access Control tool for
their Core-Banking applications and updating and giving privilege access for the end-users
assigning security policies
 Providing the Production support to Murex Treasury online Applications and updating the rates
 Performing daily activities like INBK ,Bond price, Market up Data , Move Data; EAST ASIA MKT
UP etc updating the current rates in Murex application and processing the scripts for
generation of reports .
 Upgrading the systems applications and apply patches to associated system
 Maintaining Weekly Monthly Database and generating the over 70+ reports for IT Audit
process.
 Interacting with customers to solve their problems regarding issues to specific applications
Url’s
 To coordinate with Wipro tech center Hyderabad to resolve the tickets raised within the
approved resolution time as per AMC
TECHNCIAL SKILLS:
WEB SERVERS - Oracle Web Logic 11g, IIS
DATA BASE - SQL 2008 R2
BACKUP TOOLS - NT, Symantec Backup 2010
OPERATING SYS - WIN XP, 2000, 2003, 2008 R2 SRV
APPLICATIONS PKGS - MS OFICCE, ISA, Outlook mail
FIREWALL PROXY - ISA 2000 PROXY
IT SECURITY TOOLS - PIM (Privilege identity Management Access control)
BPM Monitoring Tools - File Net technology, HP Site scope, Reveille Performance Suite , HP Performance Manager,
PEGA Log Analyzer, PEGA SMA Monitoring Tool, Cisco Web Ex .

5. ACADEMIC RECORD:
Graduation : B. Tech in Computer Science Engineer (2005-2009) at
Progressive Engineer college- JNTU, Hyderabad,
Secured 59%
Production Experience:
• Production experience in software maintenance and Monitoring support Activities and configuring
the user management policies in ISA and PIM Applications and supporting the servers support to
End user clients.
DECLARATION:
I hereby assure that all the information furnished above is true, complete and correct to the best of my
knowledge and belief.
Date:
Place: Hyderabad P.Chandrakanth

6. ACADEMIC RECORD:
Graduation : B. Tech in Computer Science Engineer (2005-2009) at
Progressive Engineer college- JNTU, Hyderabad,
Secured 59%
Production Experience:
• Production experience in software maintenance and Monitoring support Activities and configuring
the user management policies in ISA and PIM Applications and supporting the servers support to
End user clients.
DECLARATION:
I hereby assure that all the information furnished above is true, complete and correct to the best of my
knowledge and belief.
Date:
Place: Hyderabad P.Chandrakanth