Rawl Seepaul has over 10 years of experience in customer service and leadership roles, including serving in the US Coast Guard. He currently works as a Customer Accounts Representative helping delinquent customers resolve their accounts. Seepaul has a bachelor's degree in political science and international relations and is skilled in areas like customer service, leadership, training, and data analysis. He has received multiple awards for his outstanding performance and professionalism over his career.

1. RAWL SEEPAUL
4090 Brushymill Court, Loganville, GA 30052
(404) 457 - 7476
rawlseepaul@gmail.com
PROFESSIONAL SUMMARY
Customer Service Representative andMilitaryVeteranoffering10+ yearsof proven experiencein the UnitedStates
Coast Guard and private sector. Accomplished measurable results while leading teams in a dynamic, fast - paced
environment. Possess a comprehensive background in leadership, training and customer service derived from
conducting domestic and global operations. Managed risk upon multiple lines to protect assets, property, and
equipment while meeting the expectations of senior leadership. Recipient of multiple awards for outstanding
performance and professionalism. Career supported by completion of specialized military professional and
technical development courses and a Bachelor of Political Science in International Relations.
 Formal Instruction  Customer Service  Team Building
 Leadership / Supervision
 Data Analysis
 Account Payable
 Training and Development
 Policy Implementation
 Account Receivable
 Organization / Communication
 Microsoft Office Suite
 Negotiator
PROFESSIONAL EXPERIENCE
PARAMOUNT STAFFING 03/28/16 - Present
American Honda Finance Corporation (AHFC) – Alpharetta, GA
- Customer Accounts Representative
 Contacted delinquent customers to find the root cause of delinquency and created plans to bring account
current
 Managed 250 delinquent accounts on average and tasked with curing delinquency
 Utilized various skip tracing tools to establish communication with delinquent customers
 Negotiated with delinquent customers and developed sound payment arrangements to cure delinquency
 Recommended accounts that are deemed uncollectable to recovery agents in attempt to mitigate loss
 Prepared necessary paperwork to ensure actions taken to cure delinquency or recovering collateral is in
compliance with AHFC, State, and Federal guidelines
 Provided training and presented end of month statistics to collogues and management
QUIK TRIP – Loganville, GA 2013 – 2016
Customer Service Specialist / Clerk
 Facilitated the work of a gas station manager by providing support in daily functions
 Provided each gas station customer with the highest levels of service and satisfaction at all times
 Regularly communicated with vendors, and assisted with restocking shelving and product inventory
 Handled closing and opening duties, and ensured space was tidy and ready for business each day
 Assisted customers with issues at the pump, and contacted service technicians when necessary

2. RAWL SEEPAUL PAGE 2
UNITED STATES COAST GUARD – Various Locations 2008 – 2012
Team Leader
 Provided support to 7 Coast Guard Cutters and 5 Fast Response Boats
 Maintained the base and over 50 housing units for the families of the members stationed around the area
 Temporarily assigned to the Gulf Of Mexico for 2 months in response to the BP oil spill
 Trained and qualified as an emergency spill responder
 Selected to be on the Air-Operations Boom Removal team and supervised over 30 contractors in the bagging
and removal of the stranded Boom by helicopter
 Instructed the contractors on proper entry and exiting techniques to ensure minimum destruction to the
fragile marshlands in the swamps
 Ensured team members were properly trained in proper protection usage and decontamination of 500 oil
skimming equipment
Chemical Warfare Specialist
 Assisted on over 25 boarding of vessels and was a part of a joint operation with the Drug Enforcement
Administration (DEA) resulting in the seizure of over $20M worth of narcotics and the apprehension of 10
drug smugglers
 Assisted with the rescue of 5 vessels in distress which resulted in the rescue of over 50 civilians
 Visited over 10 countries and provided law enforcement training to the local police and military organizations
 Basic Emergency Medical Technician (EMT) Certification eligible
QUIK TRIP – Loganville, GA 2007 –2008
Customer Service Specialist / Clerk
 Operated: cashier and pump register, bills counter machine, credit cards machine and lottery machine
 Processed all payments on purchases, gas and other products, whether cash or credit
 Maintained accountability of supplies and assisted in ordering and stocking the inventory
 Actively involved in the upkeep of the store and the cleanliness of the counters and gas pumps
DUNKIN DONUTS / BASKIN ROBBINS – Loganville, GA 2005 – 2007
Customer Service Specialist / Server
 Provided a wide range of services to the customers which included: receiving and completing orders via the
drive-thru as well as in the store
 Disputed any complaints received by the customers and properly rectified the situation
 Maintaineda cleanand friendlywork environment to ensure the customers havethe bestshopping experience
EDUCATION / TRAINING / CERTIFICATIONS
Bachelor of Political Science in International Relations, Georgia State University – 2015
U.S. Coast Guard Chemical Warfare Course
Forklift Operator Certified
CPR Certified
SELECT AWARDS
Commandant Letter of Commendation
Sailor of the Quarter Award