1. Balázs Farkas
Internal Auditor and
Senior Quality Specialist
tel: +420 724 472 313
email: farkas.krisztian.balazs@gmail.com
nationality: Hungarian
D.O.B. 1986
WORK EXPERIENCE
Internal Specialist
Sept. 2015 - Present
NetSuite Inc. Czech Republic, Brno
– IT Global Security and Infrastructure Project - Internal Specialist
• Security and distribution group management
• User ID Revalidation
• Patch management
• Tech Refresh (ESET Endpoint, IM, WebEx, Five9)
• Migration from On Premise servers to Cloud
Internal Auditor
Nov. 2014 – Sept. 2015
Infosys BPO Czech Republic, Brno
– CTS Project - Internal Auditor
• Monitoring of compliance with obligations
• Health check of MSA Obligations against contractual agreements
• Direct contact with CMs and Client
• Audit Report (AFR) and RCAs to the Management
– DTCC Project - Onboarding Analyst
• Single point of contact between DTCC & ESMA
• Onboarding new Asset Managers and Funds
• Coordinate with clients (mostly banks & financial institutions)
• Coordinate with Prudential Regulators
Senior Quality Specialist / Technical Trainer
May 2013 - Nov. 2014
Infosys BPO Czech Republic, Brno
– Senior Quality Specialist – Apple
• Monthly KPI submission and reporting
• Create RCAs and trend reports
• Tracking team performance
• K-Base responsible, content editor

2. – Technical Trainer and Quality Specialist – Apple
• Training and mentoring newcomers
• Supporting Technical Advisors
• As Quality Specialist responsible for Transaction Monitoring
• Handling account security issues, reporting on daily basis to the Management
• Reporting and provision of data to Account Teams
– Second Level Support – Apple
• Professional troubleshooting (Hungarian and English languages)
• Analyze and resolve technical issues (mobile devices, computers, networks, etc.)
• Navigate through Apple legal environment the Clients
• Achieve KPI metrics and customer satisfaction
• Effective time management
PR and Marketing
Jan. 2009 - May 2013
GRUPO-LOBO KFT. - Optical / Sun glass frame distributor, Budapest, Hungary
• Client facing position
• Translating official documents form Hungarian to English, English to Hungarian
• Logistic tasks
• Monitoring the Hungarian, French and Italian market
• Searching for new clients
• Design, code and maintain the company web page
• Create the ads in printed and online media
• Publish ads
Broker and Sales
Dec. 2010 - Sept. 2011
Generali-Providencia Insurance company, Budapest, Hungary
• Client facing position
• Insurance and financial products brokerage
• Complete financial solution for customers (life, property, house insurance)
• Providing solution for English speaking customers
Owner
Apr. 2007 - Sept. 2011
LAKAVIBA BT. - Optical / Sun glass frame distribution, Budapest, Hungary
• Client facing position
• Responsible for logistics
• Monitoring the market and searching for new clients
• Code and maintain the company web pages
• Create the ads in printed and online media
• Publish ads
Sales
Apr. 2003 - Sept. 2006
OPTIRIS KFT. Optical Store Budapest, Hungary
• Client facing position
• Explain the product features / brands to new clients (markets: Italy, France)
• Creating monthly reports for the Owners and General Managers

3. EDUCATION
2012-2013 IFF Hungary, Budapest
Web Application Development
2006-2009 Budapest College of Communication and Business
BA in Business Communicator
2001-2005 Kalmár László Computer Technology Secondary School, Budapest Hungary
Diploma in Economical Informatics
LANGUAGE SKILLS
English: fluent
Hungarian: native
TECHNICAL SKILLS
Proficiency in:
• Databases: SQL, DB2, ODB,
• Apple World: OS X and iOS (combined with Apple legal environment)
• Microsoft Windows & Windows Mobile, MS Office
• Android systems
• Cloud system, Networking and Hardware
• Web Development: PHP, JavaScript, SEO, HTML, SQL, AJAX, JSON, etc.
• Art & Graphics Software’s: Adobe Photoshop, Corel Draw, InDesign, Adobe
Illustrator, Adobe Premier etc.
• Lotus Notes 8.5, Microsoft Outlook / Express
• Linux / UNIX
• Ticketing tools: iLog, SalesForce, CTS
• Five9, 8x8, IntelCall
GENERAL SKILLS
• Analytic thinking
• Fast learner, willing to align to the internal processes and procedures
• Team player, willing to help others team members
• Excellent written and verbal communications in two languages
• Quickly find the root of the problem and solve it
• Able to work under pressure
REFERENCE
At request.