The document provides a summary of B RamaKrishna's work experience in Siebel CRM over 6 years. It details his roles and responsibilities on various projects for clients like Dubai Police GHQ, GE Healthcare, Johnson & Johnson, ANZ Bank, Vodafone Italia, and Osakidetza Spain. His experiences include Siebel configuration, BIP, scripting, upgrading, testing, and providing training. He has extensive knowledge of Siebel applications and tools.

1. B RamaKrishna
E-mail: g.brk419@gmail.com Siebel CRM
Phone: +91-8297829470
Summary
• Having around 6 Years IT experience in Siebel CRM
• Experience in Siebel CRM Configuration, Siebel BIP, Order Management, Service Request,
Agreements, Trade Promotion Management
• Worked on Parameter Reports, Multilingual Reports, QR Code, Barcode, Charts, Image
Attachment in Report, RTF Template Design, XDO Logging
• Worked on Siebel applications (Finance, Telecom, Healthcare, Consumer Goods)
• Developed Siebel Business Services for processing data using eScript
• Worked on VBC
• Designed Data Loader Tool to load bulk data
• Having extensive programming knowledge in Siebel eScripting for developing various busi-
ness requirements
• Resolved issues raised in Siebel Upgrade (8.0.12 to 8.1.1.9)
• Experience in Modification Web Templates &SWT files as per requirement
• Experience in Bus Comp, Applet, Control, Field User Properties
• Worked on Sequencing Generation
• Have got good work experience in User Interface Designing, System Testing, Go-live support
and Post-production support
• Good experience in conducting application demos
• Having good exposure in Siebel Best Practices
• Experience in preparing High Level Technical Design, Low Level Technical Design
• Worked On Clear Case, Release Manager Tool for migration of objects
• Participated in several successful production releases and also a successful environment
migration (from DEV to PROD)
• Extensive Knowledge on Workflows & TBUI
• Specialized in Siebel CRM development
• Given Technical Training sessions on Siebel BIP, configuration to Siebel Resources
Employment Summary
GTFS – Binzayed Group, Sr. Siebel Consultant
Dubai, UAE
Jan 2016 – Till Date
GE India Pvt Ltd, Systems Analyst
Bangalore, India
July 2015– Jan 2016
Cognizant Technology Solutions, Associate
Bangalore India
June 2014 – July 2015
Accenture Services Pvt Ltd, Software Engineer Analyst
Bangalore India
May 2011 – June 2014

2. Education
Bachelor of Technology –Electronics & Communications Engineering from Jawaharlal Nehru
Technological University, Hyderabad, 2008.
Technical Skills
Career Profile
Project: Dubai Police GHQ
Project Duration: Jan 2016 - Till Date
Location: Abu Dhabi
Role: Sr .Siebel Consultant
Project and Role Description: he General Directorate of Abu Dhabi Police in Abu Dhabi Emirate
operates with other agencies to achieve a safer society. It seeks to preserve the stability, the re-
duction of crime and the removal of a sense of fear, as well as contributing to the achievement of
justice among the general public.
Responsibilities
• Worked mainly on Siebel Config, Siebel BIP, Integration
• Interacting with Client for Requirement Gathering
• Worked on Parameter Reports, Multilingual Reports, QR Code, Barcode, Charts, Image At-
tachment in Report, RTF Template Design, XDO Logging Participated in and contributes to
technical and functional designs providing impacts to existing systems.
• Review the design of new change requirements to ensure it can be supported.
• Participated in weekly team meetings
• To manage support and enhancement activates in the product
• Participated in Client Visits
• Provided Knowledge Sharing for the new comers in the team
•
Project: GE HealthCare (General Electric)
Project Duration: July 2015 – Jan 2016
Location: Bangalore
Role: Sr .Siebel Consultant
Project and Role Description: GE Healthcare provides transformational medical technologies and
services that are shaping a new age of patient care. Expertise in medical imaging and information
CRM: Siebel
Siebel Applications: Siebel Telecom, Siebel Finance, Siebel Health care, CG
Scripting Languages: Html, Java Script. eScripting
Tools: Siebel 7.x, 8.0, 8.1.x, 8.2.x, IP 15
Databases: Oracle 10g,11 g, SQL Server 2008
Operating Systems: Windows XP, 2003,2007, 10

3. technologies, medical diagnostics, patient monitoring systems, drug discovery, biopharmaceutical
manufacturing technologies, performance improvement and performance solutions services help
our customers to deliver better care to more people around the world at a lower cost. In addition,
we partner with healthcare leaders, striving to leverage the global policy change necessary to im-
plement a successful shift to sustainable healthcare systems.
Responsibilities
• Worked mainly on Siebel Invoicing Module, Siebel BIP
• Interacting with GE Global customers for business requirements
• Worked with Application Upgrade Team and Database Upgrade Team as a Siebel developer
and helped them resolved their issues.
• Participated in and contributes to technical and functional designs providing impacts to
existing systems.
• Review the design of new change requirements to ensure it can be supported.
• Participated in weekly team meetings
• To manage support and enhancement activates in the product
• Participated in Client Visits
• Provided Knowledge Sharing for the new comers in the team
Project: Johnson & Johnson, International
Project Duration: June 2014 – July 2015
Location: Bangalore
Role: Siebel Consultant
Project and Role Description: Johnson & Johnson is an American multinational medical devices,
pharmaceutical and consumer packaged goods manufacturer founded in 1886. The corporation in-
cludes some 250 subsidiary companies with operations in 60 countries and products sold in over 175
countries.
Johnson & Johnson's brands include numerous household names of medications and first aid sup-
plies. Among its well-known consumer products are the Band-Aid Brand line of bandages, Tylenol
medications, Johnson's baby products, Neutrogena skin and beauty products, Clean & Clear facial
wash and Acuvue contact lenses.
Responsibilities
• Worked mainly on Siebel Trade Promotion management
• Interacting with Nestle customers for business requirements
• Worked with Application Upgrade Team and Database Upgrade Team as a Siebel developer
and helped them resolved their issues.
• Participated in and contributes to technical and functional designs providing impacts to
existing systems.
• Review the design of new change requirements to ensure it can be supported.
• Participated in weekly team meetings
• To manage support and enhancement activates in the product
• Participated in Client Visits
• Provided Knowledge Sharing for the new comers in the team
• Worked in 2 different releases and gave a presentation of Siebel Solution implemented by
me to the onshore Design Council team
Project: ANZ Bank (Australia and New Zealand Banking Group Limited).
Project Duration: May 2013 – till date
Location: Bangalore
Role: Siebel Developer
Project and Role Description: The Australia and New Zealand Banking Group Limited, commonly
called ANZ, is the third largest bank by market capitalization in Australia, after the Common-
wealth Bank and Westpac Banking Corporation. Australian operations make up the largest part of
ANZ's business, with commercial and retail banking dominating. ANZ is also the largest bank in
New Zealand,
ANZ is one of the leading Australian banks in the Asia-Pacific region. It has been aggressive in its
expansion into the emerging markets of China, Vietnam and Indonesia. ANZ is also a leading bank
in New Zealand as well as several Pacific Island Nation where it competes in many markets with
fellow Australian bank, Westpac. ANZ's arm in New Zealand is operated through a subsidiary com-

4. pany, ANZ National Bank, from 2003 to 2012, when it changed to ANZ Bank New Zealand upon
merging the ANZ and National Bank brands.
Responsibilities
• Worked on Task Based UI
• Worked Mainly on Configuration, Siebel Scripting
• Worked on issues raised in Siebel Upgrade (8.0.12 to 8.1.1.9)
• Configured Business components, Links, Joins, pick lists, applets, pick applets ,toggle ap-
plets, screens, views, Business Objects for the business requirements
• To manage support and enhancement activates in the product
• Worked on Business Rule Process(BRP’s)
• Configured Icon map, Bitmap categories
• Participated in environment migration (from DEV to TESTING)
• Created Technical Design documents and Unit test cases
• Participated in weekly team meetings
• Participated in Client Visits
• Provided Knowledge Sharing for the new comers in the team
• Involved in Oracle Review
Project: Vodafone Italia.
Project Duration: May 2012 – April 2013
Location: Pune
Role: Siebel Developer
Project and Role Description: Vodafone Italia is an Italian telephony company, which has approxi-
mately 30,000,000 mobile customers with a market share of 32.8% and 2,800,000 customers on
fixed lines.
Vodafone Italia uses GSM, UMTS, HSDPA, HSUPA technologies for its network. Vodafone Italia be-
gan to deploy EDGE on its network.
Responsibilities
• To manage the delivery of the products, involved in major releases of the product
• Worked Mainly on Configuration, Siebel Scripting
• Worked On Order Management
• Participated in several successful production releases and also a successful environment
migration (from DEV to PROD)
• Worked on Siebel Business Services
• Configured Business components, Links, Joins, pick lists, applets, pick applets ,toggle ap-
plets, screens, views for the enhancement requirements
• Configured Change Requests for development environment
• Worked as enhancement team member and performed the roles of Siebel Developer in the
organization
• Created Technical Design documents and unit test cases
• Involved in Oracle Review
• Involved in Analysis, designing and development phase for enhancement requirements and
resolved all the issues raised during testing phases.
• Participated in weekly team meetings
• Participated in Client Visits
• Provided Knowledge Sharing for the new comers in the team
• Participated in the KT support activities
• Trained ASE’s (Associate Software Engineers) in Siebel

5. Project: Osakidetza Spain.
Project Duration: May 2011 - April 2012
Location: Kolkata
Role: Software Engineer
Project and Role Description: Spanish organization for medical emergencies is a Public Health
Integrated EMS (IEMS) that has a network of SAMU/IEMS Medical Emergency Regulation Centers.
Emergency Primary Care and GP are fully integrated in Spanish IEMS.
Spain has 17 autonomous communities with 17 regional Health Departments. The National Health
System is the agglomeration of these 17 Health Departments.
There are also Emergency Medical Services in some fire departments: cities of Barcelona, Seville,
Valencia, Zaragoza, Malaga, Bilbao, and Catalonia community. In these EMS work doctors and
nurses with fire-fighters in advanced life support (ALS) ambulances or helicopters
Responsibilities
• Worked mainly on Siebel BI Publisher
• Customizing the Siebel Application as per the user requirements using Siebel Tools
• Worked on Pick lists, MVG and Drilldowns according to business requirement
• Configured Business components, Links, Joins, pick lists, applets, pick applets ,toggle ap-
plets, screens, views for the enhancement requirements
• Configured Icon map, Bitmap categories
• Involved in Up gradation Support from (8.2 to 8.2.2)
• Created Technical Design documents and unit test cases
• Worked mainly on UI layer Changes
• Involved in Analysis, designing and development phase of enhancement requirements and
worked and resolved all the issues raised
• Worked on Bus Comp and Applet User Properties
• Working on Incident and Problem management for solving Issues raised in SIR Tool
• Participated in weekly team meetings and discussed the project status
• Update the status of daily tasks in day to day status call with Client team