The document provides an overview of Mindfields, an advisory firm that offers automation advisory services including research, education, consulting, and execution. It discusses Mindfields' value proposition as a thought leader in robotic process automation (RPA), their approach methodology involving phases of assessment and implementation, and lessons learned from RPA engagements. The document also lists Mindfields' key capabilities, clients, and locations in Australia, USA, and India.

1. Past, Present and Future of RPAGROW FOR TOMORROW
March 2017

2. © 2017 Mindfields. All rights reserved.
§ About Mindfields
§ Key capability and Service offerings
§ Mindfields Automation Advisory Services
§ Statement of Work
§ Our Value Proposition
§ Our approach methodology – Phase 1
§ Our approach methodology – Phase 2
§ Engagement Schedule
§ Deliverables - Deep Dive / Process Enhancement
§ Deep Dive / Process Enhancement – Resources
§ Information required
§ Access to key decision makers
§ Pricing and Timelines
§ Our Clients
Content
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3. © 2017 Mindfields. All rights reserved.
§ Founded in 2006, Mindfields is a vendor agnostic sourcing
and management advisory firm. Our senior management
date back to some of the earliest innovations in outsourcing
and the nascent development of shared services.
§ Mindfields’ leadership team has created some of the most
interesting and wide ranging price, relationship and
governance benchmarks to help business leaders make
informed choices about outsourcing services.
§ We offer a broad range of sourcing and automation advisory
services to C – level executives that enables them manage
costs and get more value from their vendors.
§ Our experienced consultants leverage exclusive IP based
proprietary tools and information databases to evaluate and
identify optimal vendors for your requirements.
§ Our team comprises of strategy consultants, subject matter
experts, lawyers, investment bankers, IT specialists,
automation, financial modelling and valuation experts – to
name a few.
About Mindfields
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4. © 2017 Mindfields. All rights reserved.
Strategy
Sourcing
Vendor Management
Private Equity
Third Party Advisory
Cloud Advisory
Automation Advisory (RPA)
RFP Management
Business Transformation
Strategic Research & Analysis
Detailed Company Analysis
News letters
Competitive Intelligence
White Papers
Research based Market Studies
MindFind
MindPrice
§ Web/mobile based tools for clients
to screen IT/BPO companies as
well as gain insights on FTE
pricing rates
§ Research based insights on market
opportunities and emerging trends
in the IT/BPO sector
§ Broad portfolio of IT/BPO
outsourcing advisory services
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Key Capabilities / Service Offerings
Advisory Research Services Products
MindHire

5. © 2017 Mindfields. All rights reserved.
Our Value Proposition
Thought Leader in RPA
Domain
Independent and Vendor
agnostic
RPA software agnostic Advisory focussedSuccess based pricing
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6. © 2017 Mindfields. All rights reserved.
Global RPA Market Forecast (2013-2020)
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RPA – Key Insights from the Study

7. © 2017 Mindfields. All rights reserved.
Our approach is to provide research-based advisory services to the clients on
Automation. We focus to provide end-to-end offerings in Automation and AI.
§ Research: We have conducted an independent and intensive research on
Automation. What, how and why of Automation and market landscape. It is
ongoing research. We are constantly updating the “Lessons learnt” after each
engagement. We have sold more than 100 copies of Research Report on
global basis. It also gives the buyer access to the latest development and
“lessons learnt” in the Automation and Artificial Intelligence domain.
§ Education: We conduct workshops with CXO and Stakeholders to educate
them on how automation can impact their business models and increase
operational efficiencies. We have conducted more than 50 workshops
globally.
§ Consulting: We provide advice on RPA Assessment and roadmap to our
clients. It covers what process can be automated, How it can be automated
(It includes advice on RPA Software/tool selection, Set up of CoE, Target
Operating Model, Security, Governance model) and Why it should be
automated (Business case, What should be considered in Business case). Our
consulting services are fixed price depending on the scope of engagement.
We are also automating our consulting process and passing the benefits to
the client.
§ Execution: We implement and automate the process. It includes scripting, IT
architecture, Security standards, mitigating risks and What can Go wrong?
We charge our clients on fixed price per process, depending on various
technical factors. We charge only when the process is successfully
automated. We are also moving our execution of automation process to IBM
Watson to enhance our execution offering with Artificial Intelligence. We
would be passing the benefits to the clients at no additional costs.
Artificial Intelligence
Robotic Process Automation
Machine Learning
Research
Educate
Consult
Execute
Our Process Framework
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8. © 2017 Mindfields. All rights reserved.
Plan and
Prepare
Assess
Select Implementation
Model
Go-Live
RPA Implementation Roadmap
§ Process assessment
for RPA
§ Establish business
case for RPA
Automation Advisory Services
Strategic Roadmap
§ Establish governance
models
§ Track & monitor
performance
§ Set KPIs and evaluation
metrics
§ Finalise RPA partnership
arrangements
§ Conduct detailed vendor
capability assessments
§ Review current
automation levels
§ Identify gaps, cost
benefit reviews
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9. © 2017 Mindfields. All rights reserved. 9
RPA – Key Insights from the Study
Evolution of RPA

10. © 2017 Mindfields. All rights reserved.
Macros and screen scrappers
Defined data
Operations
Domain
Unsecured
Routine
Internal knowledge
Cost saving
Problem based
Products
Structured data
Centralised
Horizontal
Partially Secured
Volume and scale
Machine learning and AI
Unstructured data
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Past Present Future
Decentralised
Verticalisation
Secured
Judgement and Analytical
Efficiency
Volume based
Domain knowledge External knowledge
Differentiation
Outcome based

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Lessons learnt
1. FFF- First Fail Fast
2.LAD- Learn Adapt Deliver
3.Automate Gain areas not Pain areas
4.How not to work with outsourcing 'partners'?
5.How to work with outsourcing 'partners'?
6.Take all the hype of RPA and halve it
7.Spend time to inform and educate people on RPA – simplify it – remove the “Robo-Language”.
8.Process documentation will be lacking and knowledge lost as people move on
9.Business don’t necessarily understand data structure that well – test what they tell you
10.People will feel threatened – be open, honest and supportive
11.Taking the Robot out of human
12.Have a clear driver and business case for Automation
13.Bottoms up approach
14.T-20 cricket match not 5 days Test match
15.Pet vs cattle approach towards processes for automation
16.Neither Human Nor BOTS are immortal. They have a plan for reverse transition.
17.Internal Organisational dynamics management
18.Aim for number of BOTs to be atleast 15% of current workforce.
19.Different strategy for different Operating models
20.Manage Change and Risk Frameworks rigorously

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Lessons learnt
21. Multiple RPA toolset in portfolio
22. Automate Smarter and Modularly
23. Maintain and challenge Meaningful Human Control (MHC)
24.How to work with outsourcing 'partners'?
25.Smart BOTs requires Smart Humans
26. Always plan for next steps after Automation .
27.Minimise learning and set up costs
28. Success and fixed price engagements with external consulting organisation
29.Involve Auditors (Stat and Internal) in the journey
30. Automate first before making it lean

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Lessons learnt regarding setting with CoE
1. There is no standard definition or composition for a successful CoE. Its construct and content differ depending on
factors such as the industry vertical and operating model. It is also a different approach within processes that were
already outsourced or offshored (including captive centres) compared to onshore and in-house processes.
2. Most organisations are only starting to set up a CoE after a proof of concept has been successfully completed.
3. Establishment of the CoE should be driven by the pace at which the organisation wants to expand its RPA delivery
capacity and increase the delivery velocity.
4. Organisations are tending to opt for a centralised CoE structure in the initial phase of their journey, before moving to
a decentralised structure in the medium to long term.
5. If set up correctly the CoE provides a great incubator for the development of RPA skills for the enterprise.
6. The CoE for RPA should be upgraded to include machine learning, cognitive computing and artificial intelligence as
the organisation’s journey progresses.
7. Before marketing the idea of RPA to the broader organisation the CoE should have demand management
capabilities, as everyone tends to want to get in first. Business units can get very creative with RPA and demand will
pick up quickly.
8. The CoE should layout guidelines for the prioritisation of processes for automation. This should include business case
tracking, RPA software selection, license allocation, hardware asset allocation, coding standards, training and
resource (talent) management.
9. It is important for the CoE to have an early engagement with colleagues within risk management, security, and other
control groups. This should include auditors (both internal and external).
10. All processes should be prepared with the acceptance that at some point a reverse transition to human interaction –
or a better brand of RPA software – may be required.

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Our clients (illustrative list)

15. © 2017 Mindfields. All rights reserved.
GROW FOR TOMORROW
AUSTRALIA
Level 7,
171 Clarence Street
Sydney NSW 2000
Telephone: +61 (02) 8034 6304
Facsimile: +61 (02) 8677 8400
Level 3, 480 Collins Street
Melbourne VIC 3000
Telephone: +61 (02) 8610 6327
Facsimile: +61 (02) 8610 6334
USA
276, 5th Avenue
Suite 704, New York
NY 10001
Telephone: +1 212 203 7209
Facsimile: +1 917 472 1489
INDIA
7, Barakhambha Road
Connaught Place
New Delhi 110006
703-706, 7th Floor, Arcadia
Plot No. 195, Nariman Point
Mumbai 400021
enquiries@mindfields.net.au
www.mindfields.net.au