A talk from the Work Track at AWE USA 2017 - the largest conference for AR+VR in Santa Clara, California May 31- June 2, 2017. Sam George (Cisco Systems): Augmented Reality Solution for Hardware Product Documentation This session will cover how Cisco has implemented an augmented reality solution for its hardware documentation using Blippar. We've used Blippar to recognize Cisco products in the lab and provide the customer with the right information at the right time. End result: Better customer satisfaction and a significant reduction in support cases. The session will take the audience through the entire process followed at Cisco, so that it's easy for another large company to learn from our experience and replicate it in their organizations. http://AugmentedWorldExpo.com

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Network-Aware AR
for H/W Product
Documentation
Sam George
Cisco Systems

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Agenda
• Cisco TechDocs AR implementation
• Customer feedback and use cases
• Cisco TechDocs AR roadmap
• What we need from the AR community
• Is AR the right solution for my product?

4. Customer Feedback and Use Cases
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90% of customers who
used the AR solution
said it makes it easier
to access information
Customer Feedback
• Low-skill lab workers
• Hands-on training
• Remote support
Use Cases

5. Cisco AR Roadmap
Deploy current
AR capability across
Cisco core
product
portfolio

6. Deploy current
AR capability across
Cisco core
product
portfolio
Build scalable
infra to display live
information from
network controller
Cisco AR Roadmap

7. Field technician points mobile device at router

15. Build scalable
infra to display live
information from
network controller
Deploy current
AR capability across
Cisco core
product
portfolio
Evaluate remote
assistance with
AR and other
use cases
Cisco AR Roadmap

16. Field technician points mobile device at switch

17. Field technician calls remote expert for help

18. Remote expert joins call and directly sees field technician’s view

19. Remote expert indicates remedial action…

20. …and field technician sees remedial instruction real-time

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• AR is still focused on the consumer market, and large enterprise deployments are
limited, at least in the information technology world
• Top Ask: Object/Image recognition - reliable way of identifying and tracking
hardware devices in the lab environment
Multiple configurable modules Unpredictable cabling
• Offline AR experience (data centers with restricted connectivity)
• Single, company-branded app that can address all the use cases outlined
• Are there better approaches to AR solutions for large companies like Cisco?
• From what you’ve seen, are there other use cases where AR can be applied?
What we need from the AR Community

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Discussion: Is AR the right solution for my
product?

23. THANK YOU
Join the conversation @ARealityEvent & #AWE2017