2. Diamond Resorts
• Welcome Home!
• We love to say yes!
• Stay vacationed!
• Is there anything else we can do for you?
• World-Class Service
• Establish Financially Healthy HOA
• Maintain and Refurbish Resort
• Employer of Choice
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3. Grande Villas
• Tier 3
• 3 Room Types
• Uniquely Shared Property
• Amenities
• Team Members
• Continually Running for Resort of the Year
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4. Grande Villas Metrics
• Arrival & Resort
• Hospitality
• Overall Survey
• Unit Housekeeping
• Overall Accommodations
• EIWO
• QA
• Training
• Budget
• Project 7500
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Weekly Updates on PDS for Resort to Reach Goals
6. Front Desk
• Guest Comes First - “We love to say yes!”
• Knowledge of the Property & Surrounding Area
• Clarity Adeptness
• Great Leadership
• First Impressions
• Have fun!
3 pools, mini golf, playground, tennis courts, basketball courts, gym, business center, bbq, arcade, shuffleboard, volleyball
The two resorts also share the ability of having team meetings to share ideas between the two.
Grande Villas is also working toward Resort of the Year to try and win again.
To get resort of the year each resort in each tier has to match the goals set for them. For PDS they have arrival, hospitality, overall survey and accommodations, and everything in working order. They also have the Quality Assurance which happens twice a year, training, the budget and Project 7500 to build their report with reoccurring guests.
