See key industry metrics around the effectiveness of a part-time teller program and learn how to improve part-time teller recruiting and retention.

1. Top 10 Part-Time Teller Tactics
With Special Guests From
NavyArmy Community Credit Union

2. • Welcome and Introductions
• The Cost of Part-Time Teller Turnover
• Transaction Trends in the Branch
• Utilizing Part-Time Tellers during Peak Performance Times
• FMSI Part-Time Teller Study
• A Closer Look – NavyArmy Community Credit Union
• Top 10 Tactics for Finding and Retaining Highly Qualified and
Dedicated Part-Time Tellers
• Open discussion Including Q&A Session

3. - Submit a question or
comment via Chat

4. • Gordon A. Williams IV, FMSI EVP Business Development
• Terri Young, NavyArmy CCU VP of Operations & Training
• W. Michael Scott, FMSI President/CEO
• Chad Davis, FMSI VP of Marketing

5. Putting a dollar figure to part-time teller turnover
– Separation Costs: $652
– Replacement Costs: $508
– Training Costs: $284
– Performance Differential: $760
– Total Turnover Costs per Part-Time Teller: $2,204

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15. $1.3 billion in assets, has 12 locations in Texas
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Client since March 2008

16. • NACCU was chartered on January 28, 1955 as Naval
Employees Corpus Christi Federal Credit Union.
• Membership has grown to over 100,000.
• We have a full service Mortgage Center, and 2 new
branch locations in the Rio Grand Valley.
• Our staff has grown to over 294 employees and keeps
growing daily!

17. • Incorporated data from TMS reports into annual
performance reviews for teller staff.
• Analyze key productivity data including
• Teller Productivity
• Excess waiting for work time
• Actual staffing effectiveness charts

18. Finding the Right Personalities For the Business Culture
• Referrals
• College Students
• VOE Students/College Internship/JA
• Military Spouses
• Internal Promotions

19. Part-time Teller Benefits
Recruiting Quality Candidates Takes Attractive Benefits
• Vacation:
• 1 – 5 years tenure: 4 days/ per year
• 5 + years tenure: 8 days/year
• TelaDoc Program
• Voluntary Life Insurance

20. • 401k Plan: after 1yr of service (4% match)
• Pension Plan Benefit: fully vested after 5yrs of
service
• Tuition Reimbursement: after 1yr of continuous
employment

21. Feb 2008 – 10 Branches
FT Tellers 23 Avg. Salary $9.52
PT Tellers 33 Avg. Salary $9.21
Jun 2012 – 12 Branches
FT Tellers 26 Avg. Salary $11.30
PT Tellers 46 Avg. Salary $9.39

23. • Improved accountability for the performance of
our front-line staff.
• TMS enhances our members’ teller experience.

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26. Part-Time Teller Positions Great Fit for College Students
• Develop a Program with a Local College Where Students
Work Part-Time
• Filling the Required Teller Position for As Many As Four Years
• Moving into Other Areas of Your Institution After Graduation

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Cost Savings in Overall Branch
Labor Expenses.

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