1. ASHOK C. SHIRSATH ashokshirsath1@gmail.com
101, New Building No.26,
Opp. BMC School,
Samta Nagar, Kandivli (East) Mobile: 9769460239
Mumbai – 400101 9004396994
ITIL v3 Certified – December 2011
Certificate No. GR750017193AS
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Objective
A Systems Manager, currently working at The Orchid Hotel, Mumbai (372 Rooms) with more than 15 years of
experience in IT exploring opportunities that would provide new challenges to be accomplished in the field of IT
services delivery.
Responsibilities
a) IDS Next 6i PMS - Implementation and Management across property.
b) Guest Wi-Fi Experience and Internet Services Operations - Leading both the IT team and the Wi-Fi
team round the clock.
c) Daily Morning Meeting, Regular reporting to GM, GM Finance and CEO about the various IT
Schedules, Activities, Internet Statistics and Revenue Reports on regular basis.
d) Delegation, Scheduling and Assignment of responsibilities and activities to all team members.
e) Implementation and Management of the following PMS integrations: –
1. Orchid Rewards Loyalty Program,
2. Wi-Fi Billing with 24-Online System
3. Telephone Billing Interface
4. OTA Integration for Rooms Booking with STAAH
f) Server Management – IDS Server, File Backup Server, Vingcard Keycard Server, Domain Server
g) Regular Feedback collection from all User Departments with respect to performance and
challenges in terms of application, software or hardware and prompt addressing the same.
h) Hardware Procurement - Desktops, Laptops, Network Switches, Printers, Magnetic Key card
Encoders, software, etc.

2. i) Management and Updating of inventory of 150 Desktops, 35 Printers, 30 Laptops, , Network
Switches, Applications, etc.
Skill Sets
1. Devices – Apple notebooks, iPhones, IMacs, iPads, Blackberry and Samsung Smart phones
2. Desktops – Windows 98, 2000, Windows 7, etc Telephonic and live support LAN & Backup Management
3. Server Management – ADS, Domain, Workgroups, Virtualization, Dot NET, etc…
4. Internet – ILL and ISP Management, Access Points Management.
5. Softwares - MS Office 2003 / 2007 / 2010, Tally, ALIF Visual BOSS / PRISM, etc
6. Co-ordination with Vendors, ISPs, etc.
7. E-Mail – Web & E-Mail hosting, MS Outlook, Outlook Express, Lotus Notes, M-Daemon, Wingate, etc…
8. Firewalls – Cyberoam 25i, Fortinet Wi-Fi 60B, Forti-Analyser 100B, Sonic Wall T-175
9. Servers: IBM x-Series 226, HP Proliant ML 110 G7
10. Printers - DMPs, Desk Jets, Laser Jets, etc.
11. Projectors, Business Card Scanners, Webcams, Storage drives, NAS, etc…
12. Installation, Troubleshooting, vendor support and e-mail correspondence, rigorous follow-ups, etc.
Professional Experiences
1. November 2014 – Present
Assistant IT Manager at The Orchid Hotel, Mumbai
2. June 2011 – November 2014
Senior Systems Executive at Sun-n-Sand Hotel Mumbai
Responsibilities
1. Implementation & Management of IDS Fortune 6i Server / Client – Troubleshooting, Diagnostics, Reporting, User
Support, and Vendor Management. Transitions from version 3.3 to 4.1 to 6i
2. Implementation & Management of Shawman POS Gold at Jewel of India, Worli in 2012 – Server and Client
installation, troubleshooting, User and Vendor Management.
3. New Communications Server AVAYA IP Office 500 from Survey to Sign-off - Implementation, PMS Integration,
Transition from the NEC system to the new AVAYA System
4. Critical Scenario – Restored PMS Internet Billing Server and Membership Loyalty Server in 2012.

3. 5. Wi-Fi Bandwidth Management – Setup, Vendor and Management, Cable and Network infrastructure and Access
Points installation, Troubleshooting and upkeep, etc…
6. Multiple ISP Vendors - Negotiation, coordination between Management, and setup of ISP infrastructure.
7. Bandwidth Management & Billing Setup – Elitecore 24-Online HIA 100i System.
8. E-Mail Solution Management through provider Bigrock – Managing services to be up and running 24x7 with Vendor
Management.
9. Biometric System – Vendor Management – from Survey to sign-off, Implementation and PMS Integration with the
Payroll system PRISM.
10. Accounting Packages – BOSS, Tally ERP 9 – Vendor and AMC Management.
11. Servers – HP Proliant ML 110 G7 Servers, IBM x-Series 226 Servers.
12. CISCO L3 Switch 3750 – Setup and Implementation.
13. Virtualization – Virtualization Implementation, Data Backup Management, User Training and Support.
14. PMS Upgradation – Complete coordination and negotiation between vendor and Management in detail for features,
pricing, project timeframe, downtime, etc…and supervision of complete project with user feedback, addressing of
user complaints, etc…
15. Managing Seagate Black Armor 400 NAS Box.
16. Digital Signage System in Lobby – Coordination with Vendor for successful setup and installation in Lobby area.
17. FMS Engineers – Management thorough and aggressive coordination for delegating and getting tasks and
activities done on time to ensure minimal inconvenience to customers and back office users.
Activites and Jobs Done
a) HP Proliant Gen 7 Servers, Windows 2008 Server, earlier IBM x-226 e-Servers - Windows 2003 Servers
and now HP Servers and 80 client users.
b) Hardware, Software, and Services Procurement.
c) Managing and delegating duties and activities to FMS engineers for successfully resolving guests’ Internet
problems on laptops and mobile devices, and Printing problems of Room Guests, Business Centre and
Conference Venues, etc.
d) Implementation and management of Firewalls (Cyberoam 25ia Fortinet Wi-Fi 60B), Wi-Fi Routers, Access
Points, etc.
e) SQL Server-based PMS software IDS Fortune 3.3, 4.1 and IDS Next 6.1 and Shawman POS Gold,
Accounting and Payroll Packages BOSS and PRISM Oracle Middleware Forms & Reports.
3. Jan 2011 to May 2011
FMS Engineer at Hotel Sun n Sand (through Techlink Infoware)
4. March 2001 to Dec 2010
Senior Systems and Network Engineer at M/s. I Ball India
Worked as Customer Helpdesk Support Team In Charge / In-House Systems Executive
FMS Engineer Sites Managed: a) M/s. J.V.Gokal

4. Managed MS Exchange Server 2003 Std, Windows SBS Server 2003 Std, MS
Outlook. Management of Wi-Fi Routers, Access Points, Firewall, Laptops, Tally
b) M//s. Warden Group – Network, Server and Desktop Management
c) M/s. Ogilvy & Mather
Managing170 Computers, Lotus Domino Server/Client, Internet Proxy Server,
USB and IP Printers, Print Servers, Wireless Routers, OHP Projectors, IBM
Laptops Desktops and Network Management under the IT Department
d) M/s. Nucsoft – Desktop and Network Management under the IT Department
5. July 1996 to Feb 2001
Systems Executive at Zero Track Networks, Kandivli
Experiences Summary
1. 19-plus years of experience.
2. Reasonable knowledge of the technological and overall processes in a hotel.
3. Outstanding oral, written and training communication skills
4. Unparalleled guest relations skills especially in creating "special touches" and resolving Guest requests and
concerns.
5. Strong analytical skills including trend analysis and the ability to develop innovative tactics to resolve problems.
6. Excellent eye for details can carry out actions to improve the appearance of the property, and employees as well
as establish relevant actions that meet guest's expectations.
7. Positive and upbeat approach to employee relations and guest complaints.
Qualifications:
Education : S.Y.B.Sc. Physics (1989)
Currently pursuing B.C.A. (2 Semesters Cleared)
Certifications : ITIL v3 Foundation (Certificate No. GR750017193AS)
Hardware & Networking Course from MSME (Govt. of India) - April 2009
Other Details:
Languages Known : English, Hindi and Marathi
Date of Birth : 26th
August 1968
Marital Status : Married
Nationality : Indian