This document contains the resume of Armel D. Manalo. It lists his qualifications which include possessing initiative, attention to detail, working under pressure with low supervision and being result-oriented and inclined to learn easily. It then lists his work experience which includes roles in technical support, customer service, loan origination and as a virtual assistant. It concludes with his educational background.

1. Armel D. Manalo
Lot 18 Blk 2 TerraVille 1, Ecovillage SubdivisionHda.La Consol Brgy 12, Victorias City
# 09158755518
Email: megadeth980@hotmail.com
Qualifications:
● Competencies Possesses initiativeandattentiondetails
● Can work under pressure withlowsupervision
● Result orient
● Inclinedtolearneasily
Work Experience
USGT
October 1, 2022 – May 13,2023
Technical Support
Virtual Bridge
June 16 2022 – September 20, 2022
Cold Caller – Iyad Salem Logistics
411 Local
January 15, 2022 June 15, 2022
Win back Department
Sutherland Global Services

2. November 12, 2021 January 04, 2022
Customer service T-Mobile
Loan Originator
ARB Call Facility
June 17, 2019 November 05, 2021
 Interview applicants to determine financial eligibility and
feasibility of granting loans
 Determine all applicable ratios and metrics and set up debt
payment plans
 Communicate with clients either to request or to provide
information
 Justify decisions (approvals/rejections)and report on them
 Complete loan contracts and counsel clients on policies and
restrictions
 Develop referral networks, suggest alternate channels and cross-
sell products and services to accomplish quotas
 Go the “extra mile” to build trust relationships,customer loyalty
and satisfaction throughout the underwriting process
 Operate in compliance with laws and regulations and adhere to
lending compliance
Virtual Assistant
Focusinc Group of Company Bacolod:
November 2017 to June 17 2019
Responsibilities
● Respond to emails and phone calls
● Book traveland accommodations
● Prepare customer spreadsheetsand keep online records
● Perform market research
● Provide customer service as first point of contact

3. Technical Support Representative
Sitel Philippines: February 2010 to September 2017
Technical Support Specialist Job Duties:
● Evaluates system potentialby testingcompatibility ofnew programs
with existingprograms.
● Evaluates expansions or enhancements by studyingwork load and
capacity of computer system.
● Improves existingprograms by reviewingobjectivesand specifications;
evaluatingproposed changes;recommendingchanges; making
modifications.
● Evaluates vendor-suppliedsoftware by studyinguser objectives;testing
software compatibilitywith existinghardware and programs.
● Places software into production by loadingsoftware into computer;
enteringnecessary commands.
● Maximizes use of hardware and software by trainingusers; interpreting
instructions;answeringquestions.
● Maintains system capabilityby testingcomputercomponents.
Educational Background:
Collage: Infotech ShawBoulevard. SY 2006 –SY 2007
High School: Victorias National High School SY. 1998-1999
Elementary: Victorias Elementary School SY. 1994-1995