1. Archana Vithlani
35, Sunnycroft CRT, Waterdown ♦ Ontario, Canada ♦ archanavithlani@gmail.com ♦ +1-647-3133-484
PROFILE
An accomplished and highly motivated business analyst with extensive experience in analyzing current and
potential business processes to identify clear opportunities for improvement,in both, Public and Privatesectors.
Employs root cause analysis to identify issues and to develop process improvements that lead of increased
revenue, cost savings and improved client satisfaction. A big part of my job includes post implementation
analysis of the solutions,in order to disseminatequalitativeinformation concerningimprovements to facilitate
informed decision-making by management.
Additional areas of expertise include:
 Business process Analysisand improvements
 Experience in Agilemethodology and SAP ASAP Methodology based projectimplementation.
 Extensive experience with planning and projectdocumentation, report writing, test scriptwriting,
testing, technical writingand training.
 Good ability to teach technical information in lay man’s terms.
 In-depth experience in technical training,writing,course development, instructional design,and
resourcecoordination.
 Adept at creatingclassroomand web-based trainingand instructional materials,teachingaids,and
devices, as well as technical/troubleshootingmanualsand user guides.
 Excel at collaboratingwith managers,instructors,and clients to determine trainingneeds.
 Superior communication,diagnostic,technical,and presentation skills.
 Experience being partof a Projectteam, makingtrainingplans aspartof the project, conductingand
communicating post trainingevaluations.
 Ability to develop and lead technical trainingprogramsessions
 Capableof handlingmultipleprojects,trainingscheduleand Quality Analysis
 Requirement specifications gatheringand documentation
 Good experience in SAP HCM and SharePoint 2013
 Change Management & Integration
 Offshore team coordination
 Experience with Projectmanagement and administration
 Extensive experience in Pre-Sales
EXPERIENCE
Business Analyst and Project Assistant
Project:
1. Implementation of a website for Botswana Power Corporation (February 2015 – Ongoing)
2. Implementation of Intranet using SharePoint 2013 for Botswana Power Corporation (March 2013
– August 2015) currently in Maintenance Phase
 Create Project Initiation document.
 Host requirements gathering workshops.
 Elicit and document processes for that need to be changed with the change from manual to online
system. Understand and analyze the needs of multiple stakeholders.
 Manage project schedule.
 Develop project documentation.
 Maintain, analyze and validate detailed functional specifications.
 Responsible for risk management.
 Responsible for technical writing, user training and unit testing.
 Created course guides for new product releases.

2. Archana Vithlani
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 Responsible for management reporting.
 Responsible for Change Management process.
 Participate in and Manage Go-Live activities
 Responsible for post implementation support
 Responsible for recurring analysis, interaction with users to understand and finding ways and
means for Continuous Service Improvement
 Helping different stakeholders envision the future state processes and how they would need to
change their work practices in order to accommodate the changes brought about by e-services.
Senior Business Analyst and Project Manager
Project:
1. Development of Online E-Services for Registrar of Companies – Companies and Intellectual
Properties Authority (February 2015 – June 2015).
 Conducted requirements gathering and focus groups workshops for upgrade into E-Services
 Manage redesign of core processes for Companies and Intellectual Properties Authority.
 Facilitate negotiation of requirements among different stakeholders.
 Developed project documentation and functional design documentation.
 Suggest ways of effective organizational change management.
 Responsible for user documentation and technical writing
 Responsible for project management.
 Responsible for Client management.
 Responsible for effective cost management.
Senior Business Analyst and Project Assistant.
Projects:
1. Implementation of a Maintenance and Fault Management System for Central Medical Stores,
Botswana (June 2014 – July 2014)
2. Implementation of Campus Management System for Botswana Accountancy College, Botswana
(November 2013 – Ongoing)
ERP Consultant and Business Analyst
Project:
1. Implementation of INMS (Integrated News Management System) for Department of Information
Services, Botswana (August 2014 – Ongoing) – currently in Support phase.
Business Analyst and Technical Trainer
Projects:
1. Implementation of a Fault and Asset management system for Civil Aviation Authority, Botswana
(July 2014 – November 2014)
2. Implementation of Service Desk for Public Procurement and Asset Disposal Board (Government of
Botswana)
3. (September 2009 – October 2009)
4. Implementation of Integrated Roads Management System for the Roads Department, Government
of Botswana
 Provided face-to-face and web-based training for processes implemented in the customized
software developed for clients.
 Designed and prepared course materials, teaching aids, skill evaluations, and final assessments.
 Uploaded/downloaded testing results to track progress. Submitted reports to division managers.
 Worked with project team members and department heads to schedule and customize training
sessions throughout country.
 Liaised with managers, other instructors, and system vendors to determine training needs.
 Successfully imparted training to end users with varying levels of knowledge, skills and abilities.
SAP HCM Business Analyst and Project Manager
Project:

3. Archana Vithlani
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Support of SAP ERP HCM SYSTEM for Botswana Unified Revenue Services (Government of Botswana)
(December 2009 – October 2013).
Business Analyst and Project Assistant
Project:
Implementation of SAP HR and PAYROLL SYSTEM for Botswana Unified Revenue Services (Government of
Botswana) (March 2008 – April 2010)
Junior Business Analyst and Technical Trainer
Projects:
1. Enterprise Project Management Solution for Botswana Telecommunications Corporation
(Government owned telecoms company) (October 2008 – January 2009)
2. Implementation of IPMS (Integrated Project Management System) for the Department of Buildings
and Engineering Services (DBES), Ministry of Works and Transport, Government of Botswana
(October 2007 – July 2008) Junior
Junior Programmer
1. Implementation of FMS (Fleet Management System) for the Ministry of Local Government,
Gaborone-Botswana (July 2006 – August 2007)
2. Implementation of PMIS (Project Management Information System) for the Ministry of Local
Government, Gaborone-Botswana (August 2004 – June 2006)
Education:
 Bachelor of Engineering in Electronics
Certifications:
 SAP Human Capital Management ECC6.0
 Information Technology Infrastructure Library (ITIL) v3
 Currently pursuing CBAP Certification
 Working towards Success Factors Certification in EC
References: Available on request.