1. APRIL WILCOX
11 East OliverStreet Cell: 716-266-4790
North Tonawanda,NewYork 14120 awilcox0311@gmail.com
P R O FES S I O N A L S U MMA R Y
Dedicated to developing and implementing service programs that enhance the quality of life of people living with a variety of
disabilities. Successfully used diversified funding stream to increase populations served.Strategically developed business
networks to ensure successfullinkage and referral for services. Passionate about teaching and coaching best practices in the
field of human services.
P R O FES S I O N A L EXP ER I EN C E
Administrative
Developed and grew Supported Employment Program at two nonprofit agencies
Actively participated in the strategic planning process to support the Agency Mission
Wrote the Policy and Procedure for both OPWDD and ACCES-VR service provisions
Co-authored Request For Proposal (RFP) for ACCES-VR services
Completed the process to become an Employment Network underSocial Security Administration’s Ticket to Work
program
Developed partnerships with the local Department of Labor to provide wrap around services between OPWDD &
ACCES-VR
Supervised direct line staff and provided excellent leadership to a growing and developing team
Delegated tasks, assignments,and responsibilities using a strength based model to increase quality outcomes
Ensured proper documentation of services rendered to submit for Medicaid reimbursement through the HCBS Waiver
Implemented ACCES-VR Milestone services and billing procedures
Supervised Bachelor level students for internship programs
Served on several committees including:
o Service Options Committee Chair
o Niagara County Regional for School and Agency Alliance
o Residential Opportunities Committee at the Developmental Disabilities Regional Office
Human Service (Case Management)
Conducted intake, discharge planning, and completed assessments forservice recipients
Wrote quantitative service plans
Experienced working with adult populations that are low income, disabled, and disenfranchised
Utilized assessment tools to determine appropriate employment opportunities for applicants including: NYS JobZone,
observationalassessments,situationalobservations,job shadows,internships, developed & implement vocational
profile
Determined eligibility criteria was meet for applications for all agency supports and services
Public Relations & Marketing
Developed business network opportunities to increase employment outcomes by:
o Creating and maintain relationships with service providers, stakeholders,and community members to provide
education regarding the services and service outcomes for Employment First Initiative as per the Olmstead
Decision and the ADA
o Worked in collaboration with community stakeholders to promote inclusion and future planning for employment
opportunities
o Developing marketing materials to promote services
Created and facilitated educational workshops including:
o Teaching employability skills including: developing and maintaining resumes, interview skills, developing soft
skills and identifying hard skills
o Facilitated a workshop at Developmental Disabilities Awareness Day on the provision of Employment Service
EMP LO Y MEN T EXP ER I EN C E
2. Heritage Christian Services
Coordinator of Employment Services 10/2013-09/2015
Rivershore, Inc. 07/2007-10/2013
Employment Program Supervisor 2011-2013
Service Options Coordinator 2009-2011
Medicaid Service Coordinator 2007-2009
ED U C A TI O N
State University at Buffalo State, 2011
Master’s of Science in Human Service Administration
State University at Buffalo State, 2005
Bachelors of Science in Social Work, accredited by the National Association of Social Work
TR A I N I N G S
Certificates of Achievement
Innovations for Supported Employment Series, 2015
The Center for Human Services Education
High Performance Teambuilding, 2013
University of Buffalo, School of Social Work
Benefits and Entitlements Advisor, 2013
Cornell University
AS S O C I A TI O N S
New York State Association of People Supporting Employment (NYS APSE)
Human Rights Campaign
