The document discusses the integration of quality engineering into product management, emphasizing the importance of cross-training between the two disciplines to enhance product quality and user experience. It outlines the roles and responsibilities of both quality engineers and product managers, while advocating for increased collaboration through empathy interviews and shared insights. The presentation also highlights the significance of company culture in prioritizing quality and engineering excellence over speed of delivery.

1. Introducing Quality Engineering
to Product Management
Evan Wiley
Senior Product Manager at Capital One

2. Introduction About Myself
● Quality Engineer for six years at Capital One.
● Started product management around six months.
● Walking dog Gatsby the golden and listening to podcasts

3. Agenda
● Overview of Quality Engineering
● Cross train product management and quality engineering
● Cross training quality engineering with product management

4. Why I chose this topic?
● Engineering culture.
● Commercial Card Tech – quality engineer - product manager
○ Empathy Interviews

5. What is Quality Engineering?
● Quality Engineering is the discipline of finding the bugs within functional products early and often!
● Work encompassing quality engineering:
○ Manual vs. Automation
○ Production Testing
○ Test Case Design
○ Test Execution
○ Penetration Testing
○ Accessibility Testing
● ^^^ Work always changes across organizations!

6. What is Product Management?
● Empathy interviews with customers that give pain points of the application.
○ Driving themes based upon each interview
● Voice of the customer
● KPIs that measure the results of the product.

7. Quality Over Quantity
● Users want products that do what they want
● Transparency to the quality engineering process
● Bringing quality engineers into the product fold allows for high quality
● Delivering an exceptional experience to our end users
● Giving product new skill sets that enable an overall enhanced experience

8. Cross Train Product Managers with Quality
Engineers
● Bringing both disciplines together will raise the bar for our end customers
● Bridging skill gaps: product managers will become more technical and quality engineers
more insights given to the end users!

9. Introducing Quality Engineers to Product
Management
● Invite Quality Engineers to empathy interviews
● Allow them to have discussions on future roadmaps
● Usability testing involvement with design, product, quality engineers, and end users.
● The more quality engineers are invited to product meetings, the more insights will be
given to team members.

10. Demo
● Walkthrough of Gherkin scenarios (Given, When, Then)
● Walkthrough of visual validations

11. Gherkin Example
Scenario: Validating the look and feel of the Google Search page
Given I am on the Google home page
When I enter a search for “product management”
Then I will see the look and feel for the Google results page

12. Utilization of Applitools Visual Validation
● Use of screenshots with Applitools for visual validation.
● Use of manual testing skillset.

13. Company Culture
● Ties back to tenents within own organization.
○ *We value quality over velocity.* Good engineering doesn't happen overnight. Prioritizing
delivery over engineering excellence will be a highly considered and documented decision.

14. Recap of Introducing Quality Engineering
and Product Management
● Recap of Quality Engineering role
● Quality versus quantity in delivering value to the enterprise.
● Cross training enhances skills to both disciplines.
● Gherkin and Selenium IDE demo
● Company culture

15. Reap the Rewards!