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Accounts Payable Improvements that
Repay: Planning for the New Year
Mary S. Schaeffer
Accounts Payable Now &
Tomorrow
Agenda
O Introduction
O The Baker’s Dozen of Improvements
O Closing comments

(c) 2013 CRYSTALLUS, Inc. and Mary S. Schaeffer

2
Introduction

(c) 2013 CRYSTALLUS, Inc. and Mary S. Schaeffer

3
Philosophy
O Fine tuning
O Lower costs
O Fewer errors

O More efficient

(c) 2013 CRYSTALLUS, Inc. and Mary S. Schaeffer

4
Approaches
O Big budgets
O few in this position

O Small allocations
O A possibility

O No budget
O Where most of us reside
(c) 2013 CRYSTALLUS, Inc. and Mary S. Schaeffer

5
The Concept of Payback
O Lose on ROI
O how long until the

organization recoups its
investment
(c) 2013 CRYSTALLUS, Inc. and Mary S. Schaeffer

6
The Baker’s Dozen:
Improvements that Repay

(c) 2013 CRYSTALLUS, Inc. and Mary S. Schaeffer

7
Improvement #1: Intelligently
Reduce Paper Invoices
O two phases
O First push by vendors
O Second push by suppliers

not using e-invoicing
O encourage e-mailed

invoices
O centralize receipt

(c) 2013 CRYSTALLUS, Inc. and Mary S. Schaeffer

8
Improvement #2: Reduce Unclaimed
Property Obligations
O Have to spend the money
O Payee or
O state

O Electronic payments
O Research on LinkedIn
(c) 2013 CRYSTALLUS, Inc. and Mary S. Schaeffer

9
Improvement #3: Collect All Open
Vendor Credits
O Track all vendor credits
O Make sure vendors sending to correct

address
O Educate
O Staffers
O purchasing

O Statement audits

(c) 2013 CRYSTALLUS, Inc. and Mary S. Schaeffer

10
Improvement #4: Reduce
Human Error
O Keying errors
O Consistency
O Standardized procedures
O Coding standards
O Training and re-training
(c) 2013 CRYSTALLUS, Inc. and Mary S. Schaeffer

11
Improvement #5: Reduce the Number
of Second Invoices
O Pay on time
O Resolve discrepancies quickly
O Centralize receipt of invoices
O Identify vendors who both mail and e-mail
O Call/write
O ACT list
O Ongoing process
(c) 2013 CRYSTALLUS, Inc. and Mary S. Schaeffer

12
Improvement #6: Eliminate Staff
Created Problems
O Be realistic
O One complaint – an outlier

O Call and pretend to be a vendor
O Are you happy with the responses???

(c) 2013 CRYSTALLUS, Inc. and Mary S. Schaeffer

13
Improvement #7: Reduce the Number of
Discrepant Invoices
O Track
O Who, what, when, WHY

O Analyze
O Reengineer
O Retrain

(c) 2013 CRYSTALLUS, Inc. and Mary S. Schaeffer

14
Improvement #8: Streamline Expense
Reimbursement Process
O Insist on ACH
O With payroll or separate

O Checks mailed home
O A distant second

(c) 2013 CRYSTALLUS, Inc. and Mary S. Schaeffer

15
Improvement #9: Reduce T&E Spend

O 100% policy compliance
O Require second signature on all non-

compliance
O Report on all non-compliance

(c) 2013 CRYSTALLUS, Inc. and Mary S. Schaeffer

16
Improvement #10: Right-size
Your Master Vendor File
O Right number
O No duplicates
O Coding standards

O Check for DBAs in a second time
O Name changes
O Check for multiple companies with same

TIN
O No inactive vendors
(c) 2013 CRYSTALLUS, Inc. and Mary S. Schaeffer

17
Improvement #11: Minimize Number
of Paper Checks
O Simple Ways
O ACH
O P-cards

O What Else
O Use the T&E process
O Never pay from a statement
O Pay from a statement in very limited controlled

circumstances

(c) 2013 CRYSTALLUS, Inc. and Mary S. Schaeffer

18
Improvement #12: Get the Most out of
Your Staff
O Their ideas and recommendations
O Don’t overlook the importance of

institutional history
O Regular training
O Invest in their learning
O Time
O Money
(c) 2013 CRYSTALLUS, Inc. and Mary S. Schaeffer

19
What Else
O Fine tuned all you can
O Tweaked
O Innovated
O Re-engineered

O Squeezed every last process

improvement

(c) 2013 CRYSTALLUS, Inc. and Mary S. Schaeffer

20
Improvement #13: Take Your Invoice
Processing to the Next Level
O Automate
O 3rd party services
O Affordable

O Can implement quickly
O Don’t require huge IT allocations

(c) 2013 CRYSTALLUS, Inc. and Mary S. Schaeffer

21
Concluding Thoughts

(c) 2013 CRYSTALLUS, Inc. and Mary S. Schaeffer

22
Conclusion
O Squeeze every last productivity

improvement out of your operations
O Periodic tweaks will help
O Not just a one-shot approach

O And don’t forget technology
O It will play a huge role in the AP

department of the future
O For organizations of ALL sizes
(c) 2013 CRYSTALLUS, Inc. and Mary S. Schaeffer

23
Have you requested a product demo
from Anybill yet?
O What are you waiting for?
O Call 877 426 9245
O E-mail info@anybill.com
(c) 2013 CRYSTALLUS, Inc. and Mary S. Schaeffer

24
Questions/Comments
Share your thoughts and insights with
Mary Schaeffer by writing her at
marys@ap-now.com
 Sign up for her free weekly ezine at

www.ap-now.com/ezinesignup.html

(c) 2013 CRYSTALLUS, Inc. and Mary S. Schaeffer

25
About Mary Schaeffer
Editorial Director & Publisher
CRYSTALLUS, Inc. publisher Accounts Payable Now & Tomorrow
newsletter
• Creator of Institute of Financial Operations Accounts Payable
•
•
•
•
•
•
•
•

Innovation Certificate program
Editor-at-Large CFO Publishing’s Learning Pro: AP Edition
Nationally recognized accounts payable expert and consultant
Frequent speaker at seminars, conferences and online events
Regular contributor to the AICPA’s Corporate Finance Insider
Writes a free weekly e-zine, e-AP News
Author 17 business books including the just-published 101 Best
Practices for Accounts Payable
M.B.A. Finance, NYU
B.S. Math, York College

(c) 2013 CRYSTALLUS, Inc. and Mary S. Schaeffer

26
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Accounts Payable Improvements

  • 1. Accounts Payable Improvements that Repay: Planning for the New Year Mary S. Schaeffer Accounts Payable Now & Tomorrow
  • 2. Agenda O Introduction O The Baker’s Dozen of Improvements O Closing comments (c) 2013 CRYSTALLUS, Inc. and Mary S. Schaeffer 2
  • 3. Introduction (c) 2013 CRYSTALLUS, Inc. and Mary S. Schaeffer 3
  • 4. Philosophy O Fine tuning O Lower costs O Fewer errors O More efficient (c) 2013 CRYSTALLUS, Inc. and Mary S. Schaeffer 4
  • 5. Approaches O Big budgets O few in this position O Small allocations O A possibility O No budget O Where most of us reside (c) 2013 CRYSTALLUS, Inc. and Mary S. Schaeffer 5
  • 6. The Concept of Payback O Lose on ROI O how long until the organization recoups its investment (c) 2013 CRYSTALLUS, Inc. and Mary S. Schaeffer 6
  • 7. The Baker’s Dozen: Improvements that Repay (c) 2013 CRYSTALLUS, Inc. and Mary S. Schaeffer 7
  • 8. Improvement #1: Intelligently Reduce Paper Invoices O two phases O First push by vendors O Second push by suppliers not using e-invoicing O encourage e-mailed invoices O centralize receipt (c) 2013 CRYSTALLUS, Inc. and Mary S. Schaeffer 8
  • 9. Improvement #2: Reduce Unclaimed Property Obligations O Have to spend the money O Payee or O state O Electronic payments O Research on LinkedIn (c) 2013 CRYSTALLUS, Inc. and Mary S. Schaeffer 9
  • 10. Improvement #3: Collect All Open Vendor Credits O Track all vendor credits O Make sure vendors sending to correct address O Educate O Staffers O purchasing O Statement audits (c) 2013 CRYSTALLUS, Inc. and Mary S. Schaeffer 10
  • 11. Improvement #4: Reduce Human Error O Keying errors O Consistency O Standardized procedures O Coding standards O Training and re-training (c) 2013 CRYSTALLUS, Inc. and Mary S. Schaeffer 11
  • 12. Improvement #5: Reduce the Number of Second Invoices O Pay on time O Resolve discrepancies quickly O Centralize receipt of invoices O Identify vendors who both mail and e-mail O Call/write O ACT list O Ongoing process (c) 2013 CRYSTALLUS, Inc. and Mary S. Schaeffer 12
  • 13. Improvement #6: Eliminate Staff Created Problems O Be realistic O One complaint – an outlier O Call and pretend to be a vendor O Are you happy with the responses??? (c) 2013 CRYSTALLUS, Inc. and Mary S. Schaeffer 13
  • 14. Improvement #7: Reduce the Number of Discrepant Invoices O Track O Who, what, when, WHY O Analyze O Reengineer O Retrain (c) 2013 CRYSTALLUS, Inc. and Mary S. Schaeffer 14
  • 15. Improvement #8: Streamline Expense Reimbursement Process O Insist on ACH O With payroll or separate O Checks mailed home O A distant second (c) 2013 CRYSTALLUS, Inc. and Mary S. Schaeffer 15
  • 16. Improvement #9: Reduce T&E Spend O 100% policy compliance O Require second signature on all non- compliance O Report on all non-compliance (c) 2013 CRYSTALLUS, Inc. and Mary S. Schaeffer 16
  • 17. Improvement #10: Right-size Your Master Vendor File O Right number O No duplicates O Coding standards O Check for DBAs in a second time O Name changes O Check for multiple companies with same TIN O No inactive vendors (c) 2013 CRYSTALLUS, Inc. and Mary S. Schaeffer 17
  • 18. Improvement #11: Minimize Number of Paper Checks O Simple Ways O ACH O P-cards O What Else O Use the T&E process O Never pay from a statement O Pay from a statement in very limited controlled circumstances (c) 2013 CRYSTALLUS, Inc. and Mary S. Schaeffer 18
  • 19. Improvement #12: Get the Most out of Your Staff O Their ideas and recommendations O Don’t overlook the importance of institutional history O Regular training O Invest in their learning O Time O Money (c) 2013 CRYSTALLUS, Inc. and Mary S. Schaeffer 19
  • 20. What Else O Fine tuned all you can O Tweaked O Innovated O Re-engineered O Squeezed every last process improvement (c) 2013 CRYSTALLUS, Inc. and Mary S. Schaeffer 20
  • 21. Improvement #13: Take Your Invoice Processing to the Next Level O Automate O 3rd party services O Affordable O Can implement quickly O Don’t require huge IT allocations (c) 2013 CRYSTALLUS, Inc. and Mary S. Schaeffer 21
  • 22. Concluding Thoughts (c) 2013 CRYSTALLUS, Inc. and Mary S. Schaeffer 22
  • 23. Conclusion O Squeeze every last productivity improvement out of your operations O Periodic tweaks will help O Not just a one-shot approach O And don’t forget technology O It will play a huge role in the AP department of the future O For organizations of ALL sizes (c) 2013 CRYSTALLUS, Inc. and Mary S. Schaeffer 23
  • 24. Have you requested a product demo from Anybill yet? O What are you waiting for? O Call 877 426 9245 O E-mail info@anybill.com (c) 2013 CRYSTALLUS, Inc. and Mary S. Schaeffer 24
  • 25. Questions/Comments Share your thoughts and insights with Mary Schaeffer by writing her at marys@ap-now.com  Sign up for her free weekly ezine at www.ap-now.com/ezinesignup.html (c) 2013 CRYSTALLUS, Inc. and Mary S. Schaeffer 25
  • 26. About Mary Schaeffer Editorial Director & Publisher CRYSTALLUS, Inc. publisher Accounts Payable Now & Tomorrow newsletter • Creator of Institute of Financial Operations Accounts Payable • • • • • • • • Innovation Certificate program Editor-at-Large CFO Publishing’s Learning Pro: AP Edition Nationally recognized accounts payable expert and consultant Frequent speaker at seminars, conferences and online events Regular contributor to the AICPA’s Corporate Finance Insider Writes a free weekly e-zine, e-AP News Author 17 business books including the just-published 101 Best Practices for Accounts Payable M.B.A. Finance, NYU B.S. Math, York College (c) 2013 CRYSTALLUS, Inc. and Mary S. Schaeffer 26
  • 27. 27